#81: Gerard Vroomen, customer service, the eclipse

The Paceline Cycling Podcast · Aug 24, 2017 · 59m

So what do you do at the end of the season when you have massive fitness and all your goals achieved or finished? Fatty is busy compiling a new late-season race schedule now that he's flying, post Leadville.

As cyclists, we've all experienced stuff breaking, right? That just happens, part of life, and such. The question before us today is how you deal with it. We've got a couple of stories of bike industry success, as well as a miss, or two. How much of a company's reputation is a result of good or bad customer service?

Gerard Vroomen is one of the more creative minds in bicycle design. Since…