Latest / DEWA Podcasts / Dubai records the world’s lowest electricity customer minutes lost at just 49 seconds per year • DEWA sets a new world record for service continuity

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Dubai records the world’s lowest electricity customer minutes lost at just 49 seconds per year • DEWA sets a new world record for service continuity · DEWA Podcasts

• 0:00
  Welcome to Infrastructure Today. I'm Michael,
• 0:03
  and with me is Jessica. Today, we're covering
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  a groundbreaking achievement from Dubai. That's
• 0:08
  right, Michael. Dubai Electricity and Water Authority,
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  known as DIWA, has just set a new world record
• 0:15
  for electricity reliability. The numbers are
• 0:19
  impressive. They've achieved just 0 .82 minutes
• 0:22
  of customer power outages per year. That's only
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  49 seconds. To put this in perspective, European
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  Union utilities average around 15 minutes annually.
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  Diwa has improved their own 2024 record of 0
• 0:37
  .94 minutes by 13%. This represents a massive
• 0:42
  transformation. Back in 2012, Diwa recorded 6
• 0:46
  .88 minutes of outages per year. The key is their
• 0:50
  smart grid technology, backed by 7 billion dirhams
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  in investment through 2035. Their automatic smart
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  grid restoration system is the first of its kind
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  in the Middle East and North Africa. His Excellency
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  Saeed Mohammed Al -Tayr, MD and CEO of Diwa,
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  explained their approach. He said, We work in
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  line with the vision and directives of His Highness
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  Sheikh Mohammed bin Rashid Al Maktoum, Vice President
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  and Prime Minister of the UAE and ruler of Dubai,
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  to provide the best electricity and water infrastructure
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  in the world. We utilize the latest technologies
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  of the fourth industrial revolution, particularly
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  artificial intelligence, which we are fully integrating
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  into Diwa's strategies and operations. The smart
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  grid is a fundamental pillar of Diwa's strategy
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  to deliver services according to the highest
• 1:39
  standards of availability, reliability, and efficiency.
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  This supports the Dubai 2040 Urban Master Plan
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  and the Dubai Economic Agenda D33, which seek
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  to consolidate Dubai's position among the top
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  three global cities. Altayer also noted that
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  the smart grid provides advanced features that
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  enhance energy transmission efficiency, reduce
• 2:00
  outages, minimize losses, and improve electrical
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  load management. The automatic smart grid restoration
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  system enables remote, round -the -clock control
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  and monitoring without human intervention through
• 2:13
  innovative centralized systems that automatically
• 2:15
  locate, isolate faults, and restore service.
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  This achievement underlines Diwa's global leadership
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  in adopting innovation to deliver services according
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  to the highest reliability standards, significantly
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  outperforming international benchmarks. It's
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  a remarkable example of how artificial intelligence
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  is transforming urban infrastructure and setting
• 2:36
  new global standards for utility reliability.