427 : Encore Episode: What you MUST Know About Employee Culture w/ Stan Slap

Keys To The Shop : Equipping Coffee Shop Leaders · Aug 23, 2023 · 55m

While culture is a needed focus, today it has become the hottest buzz word that can mean almost anything. What is most useful these days as we rightly focus on culture is a lens through which to view it that brings clarity and helps guide us to take action in ways that serve our staff and ultimately the business.

Way back in the KTTS archives we had an interview with Stan Slap, author of one of my most recommended books, "Under the Hood : Fire up and Fine-tune your Employee Culture"

This book and Stan's perspectives are critical to understanding where we stand and how to work together to…