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10. How Productive Shops Get More Done With Less Chaos

Busy has become the default setting in manufacturing. Overtime is up, the schedule is full, everybody is moving, and we treat all of it as proof the business is working. This week Paul Barnes and I get into the operation that stays constantly busy and still falls behind.

Part of it is that busy feels good. When the shop is chaotic we're needed, and being needed feels a lot like winning. So here's the harder question: if you took a full week off, would the business hold? If the answer is no, that isn't proof you're valuable, it's proof the systems aren't built yet. Paul shares a week where his…

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