76% of Subscribers Never Come Back (Here's the Fix)

The Unofficial Shopify Podcast · Apr 28, 2026 · 55m

"It sucks to lose a customer not because of the product, but because of the mechanism in which they get the product."

Jay Myers has spent a decade building one of the biggest subscription apps on Shopify. Now he's telling you subscriptions are broken. Bold's data backs it up: 82% of cancellations happen because customers have too much or too little product, not because they stopped wanting it. And 76% of those who cancel never come back.

His fix is rePete, an AI-powered reorder concierge that predicts when each customer needs a refill and sends a one-click nudge at exactly the right time. We…