The Art of Active Listening | The Harvard Business Review Guide

Harvard Business Review · Oct 28, 2026 · 10m

The Art of Active Listening | The Harvard Business Review Guide

Uploaded 31-08-22

31 Aug 2022

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You might think you’re a good listener, but common behaviors like nodding and saying “mm-hmm” can actually leave the speaker feeling unheard or dismissed. The truth is that mastering the art of listening involves a whole host of other skills as well. You need to do more.

00:00 You might think you’re a good listener, but …

00:52 … here’s how to be a “trampoline” listener.

01:25 Question 1: How do I usually listen?

01:50 Question 2: Why do I need to listen right now?

02:35 Question 3: Who is the…