288 - Five Stars or Nothing: Scaling Through Service with Paul H. Graham
The hard part of scaling is not always strategy, capital, or market timing. Sometimes the constraint is the owner's grip. Paul Graham joins Craig Andrews to talk about what happens when business owners want bigger outcomes but keep operating from the same limits, roles, and control patterns that got them to their current level.
Paul traces that thinking back through a life of calculated risk, seven concussions, early entrepreneurship, and a formative season at Enterprise Rent-A-Car. Enterprise showed him what systems and service culture can do when the promise is clear: five stars or nothing…
The skinny
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