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Day 17 - Your Client's Journey with You
This episode of Travel Agency in a Year discusses the client's journey with travel advisors, emphasizing the importance of mapping the client journey and maintaining consistency in service and marketing.
It covers topics such as value add, onboarding, terms of service, payment authorization, post-booking support, communication during travel, and welcome home. The episode provides insights into developing a comprehensive client journey and ensuring consistency in service and marketing efforts.
Takeaways
Client journey mapping
Consistency in service and marketing
The skinny
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