Latest / Luke's English Podcast / He Took the Company Card on a _15_000 Vacation(M4A_128K)
Transcript
- 0:00Speaker 1: This is the Bad Hire, the show with the best
- 0:02Speaker 1: stories about the worst employees. We fired him.
- 0:05Speaker 2: Of course, people are crazy. It's like an hr nightmare. Right.
- 0:09Speaker 1: One bad hire stole all of.
- 0:12Speaker 2: It crazy stuff. She got what she deserved.
- 0:15Speaker 1: Oh, I'm your host, Ken Monroe, and every week we
- 0:19Speaker 1: dive into real life stories from the wild world of
- 0:22Speaker 1: work and what can happen when the wrong person gets
- 0:26Speaker 1: the job. These stories aren't just crazy when their cautionary
- 0:30Speaker 1: tales about lessons learned the hard way. Let's get started.
- 0:35Speaker 3: First off, I love just to hear more about you.
- 0:38Speaker 3: I know we've already talked a little bit, but if
- 0:39Speaker 3: you want to introduce yourself. I know you have some
- 0:42Speaker 3: interesting stories just about your life and just like what
- 0:45Speaker 3: you do, and I'd love to hear a bit more.
- 0:47Speaker 2: Yeah. So, I'm Steve Stewart. I'm the CEO and co
- 0:50Speaker 2: founder of song Hub. My background's in the music business.
- 0:54Speaker 2: Used to be in management. I managed a band called
- 0:56Speaker 2: Stone Temple Pilots for the first ten years of their
- 0:59Speaker 2: career five records with them. Had a bunch of other
- 1:03Speaker 2: artists signed to major labels and publishers in that meantime.
- 1:08Speaker 2: Really caught the last part of the CD era of
- 1:13Speaker 2: the music labels situation, before that streaming came in, before
- 1:16Speaker 2: file sharing came in, and it was kind of the
- 1:19Speaker 2: last vestige of the old school record labels where you know,
- 1:22Speaker 2: they could really make some money. They would sell a
- 1:24Speaker 2: CD I think retails about eighteen dollars and they probably
- 1:27Speaker 2: made ten dollars, so they got there's a lot of
- 1:30Speaker 2: fat there before streaming came in and said you're going
- 1:33Speaker 2: to get point one zero zero zero zero one cent
- 1:36Speaker 2: per stream. So caught a lot of that and then
- 1:40Speaker 2: saw that those deals. Because of that, the record labels
- 1:43Speaker 2: start doing what's called three sixty deals. They would come
- 1:46Speaker 2: in and take a piece of your publishing, you're merchandising,
- 1:48Speaker 2: your touring. They wanted all of it because they were
- 1:50Speaker 2: losing revenues on the record side, like they couldn't make
- 1:54Speaker 2: money selling actual records anymore, which made the deals really
- 1:57Speaker 2: onerous for artists. A lot of art artist could not
- 2:01Speaker 2: make a living because they would rely on a separate
- 2:04Speaker 2: publishing deal or separate touring income, and when they had
- 2:06Speaker 2: to start sharing that with the labels, those income streams
- 2:09Speaker 2: kind of dried up a little bit, so it was
- 2:11Speaker 2: not really a good time labels, cut their staffs back,
- 2:14Speaker 2: cut their rosters back, and to the point where we've
- 2:18Speaker 2: got what we've got today, where you know, there's a
- 2:21Speaker 2: very thin layer of artists that do very well, and
- 2:24Speaker 2: then there's a lot of artists that don't do very well,
- 2:27Speaker 2: and it's it's very difficult to get traction. There's always
- 2:31Speaker 2: going to be superstars and big names that do very well.
- 2:34Speaker 2: But at the same time, there's it's easier to make
- 2:37Speaker 2: music right. Everybody can download a pro tools rig or
- 2:40Speaker 2: fl or. Now you've got Suno and Udio. You can
- 2:44Speaker 2: make music and get music out and distributed through Spotify
- 2:47Speaker 2: or Apple Music or Deezer much more easily than you
- 2:50Speaker 2: ever could before those platforms existed. So there's a lot
- 2:54Speaker 2: of opportunity on the tech side. And I got into
- 2:56Speaker 2: music tech I don't know, ten years ago, years ago
- 3:00Speaker 2: and start building fractional rights platforms and song lub right
- 3:04Speaker 2: now is basically a platform that started as a collaboration
- 3:08Speaker 2: a registration platform. We're moving into serving some of the
- 3:11Speaker 2: AI community with actual rights management and registration, so determining
- 3:16Speaker 2: which rights are human and which rights are AI and
- 3:18Speaker 2: then letting people register those to collect royalties. So it's
- 3:22Speaker 2: an interesting little niche. There's a lot of artists that
- 3:26Speaker 2: need to get paid properly. There's a lot of inefficiencies
- 3:28Speaker 2: in the music royalty system, and that's kind of my
- 3:31Speaker 2: mission is to solve some of that.
- 3:33Speaker 3: That's super cool. Even just your story or just your
- 3:36Speaker 3: background of being with a Stone Temple Pilots is super cool,
- 3:40Speaker 3: very interesting like that. That's awesome. I'm sure you've got
- 3:42Speaker 3: some great and probably very interesting stories just from those days,
- 3:46Speaker 3: but from your background. So now you know, obviously you're
- 3:49Speaker 3: at this kind of blend of business and music, and
- 3:52Speaker 3: that's where it sounds like you've been for the last
- 3:53Speaker 3: few years. Like, what's your background of besides that piece
- 3:58Speaker 3: of your story that I know with some typical Pilots,
- 4:01Speaker 3: would you say that your background, you know, even back
- 4:05Speaker 3: into college days and then from there is your story
- 4:10Speaker 3: starting with music or starting with business or have they
- 4:12Speaker 3: been together the whole time.
- 4:14Speaker 2: It's interesting. I was in a band in high school.
- 4:17Speaker 2: Out of high school and through my college years and
- 4:20Speaker 2: really picked up and I ended up kind of managing
- 4:23Speaker 2: them and booking them and doing all the stuff on
- 4:25Speaker 2: the business side. We made a record, so there's a
- 4:28Speaker 2: lot of the business stuff that I was handling at
- 4:30Speaker 2: that point, and then right out of college I started
- 4:34Speaker 2: working for iced teas manager as an assistant. And when
- 4:38Speaker 2: I was in school, I was working for Echo and
- 4:40Speaker 2: the Buddyman B fifty two's manager also as an assistant.
- 4:43Speaker 2: So I kind of just started on that path and
- 4:46Speaker 2: got into management, which I wasn't I was a drummer.
- 4:49Speaker 2: I was kind of a hack drummer, and I knew
- 4:51Speaker 2: that wasn't my future. But I enjoyed the business. I
- 4:54Speaker 2: enjoyed music, and I really was taken by how you
- 4:58Speaker 2: could get something, you know, at a very ground level
- 5:02Speaker 2: entry point and then build it. And when I started
- 5:05Speaker 2: working for iced T's manager, I started networking and made
- 5:08Speaker 2: contacts with attorneys and A and R people in the business,
- 5:11Speaker 2: and guys I grew up with with my band in
- 5:14Speaker 2: high school had a band and they kept asking me
- 5:16Speaker 2: if I could help sign them or get them signed,
- 5:18Speaker 2: and I took their tape around as a cassette tape
- 5:20Speaker 2: back in those days and shopped it for about a year,
- 5:23Speaker 2: I don't know, probably two hundred denials and Atlantic records.
- 5:28Speaker 2: So they were interested in nineteen ninety two and made
- 5:30Speaker 2: a deal with them, so it was kind of moving
- 5:34Speaker 2: from the performance and being in a band and appreciating music,
- 5:37Speaker 2: which I've always done, into that management and business side,
- 5:41Speaker 2: and then start my own management company when I signed
- 5:43Speaker 2: them and ran with that for you know, fifteen twenty years,
- 5:47Speaker 2: so it kind of naturally morphed into it. It's interesting
- 5:52Speaker 2: the creative there's definitely a difference between the artist and
- 5:55Speaker 2: the business minds. The creative mind sometimes doesn't really pay
- 6:00Speaker 2: attention to some of the business guide guardrails, and it's
- 6:04Speaker 2: hard to explain to when artists, you know, sometimes what
- 6:06Speaker 2: their rights are and what they're doing and sometimes what
- 6:09Speaker 2: they're not do right. Sometimes they think, oh, I've done this,
- 6:12Speaker 2: you got my song on the radio. I should be
- 6:13Speaker 2: getting millions of dollars. It's somehow it works all the time.
- 6:16Speaker 2: So knowing how that stuff works, being able to bridge
- 6:20Speaker 2: that gap and explain and communicate that properly to creatives,
- 6:24Speaker 2: I think it's super important. Something has always been a
- 6:26Speaker 2: part of my life.
- 6:27Speaker 3: Yeah, and I think that's that's what brought you to
- 6:30Speaker 3: where you are. I feel like you're in the perfect
- 6:32Speaker 3: spot because, like you said, since there's different people with
- 6:35Speaker 3: different wired brains. Some are like you know, more of
- 6:38Speaker 3: the creative type. Some are more of like the I
- 6:40Speaker 3: guess type A, or even just like business type, and
- 6:43Speaker 3: sometimes they miss or they don't understand the other side, right.
- 6:47Speaker 3: And so now that you've kind of come from both,
- 6:50Speaker 3: you can apply a lot of like the actual strategic
- 6:52Speaker 3: management business side of things, but you still understand the
- 6:57Speaker 3: creative side of what they want and what they really
- 6:59Speaker 3: needed today too, which is awesome.
- 7:01Speaker 2: It's interesting. I'm recalling a story that we met with
- 7:05Speaker 2: the CEO of Time Warner, guy named Jerry Levin back
- 7:08Speaker 2: in the day, probably nineteen ninety ninety one, I think
- 7:12Speaker 2: maybe ninety two, was during the body count Iced Tea controversy.
- 7:17Speaker 2: And it was interesting because he was probably Time Warner
- 7:20Speaker 2: at that point was one of the biggest media conglomerates
- 7:23Speaker 2: in the world. He was their CEO. He had an
- 7:25Speaker 2: accounting background, and he invited us to come out to
- 7:28Speaker 2: New York, actually flew us out on one of their
- 7:30Speaker 2: Gulf streams. And I was invited to that meeting and
- 7:34Speaker 2: it was four people, and he was he was he
- 7:39Speaker 2: was an accountant and I remember, you know, Ice Tea's
- 7:42Speaker 2: kind of an original og gangster rapper from the West Coast.
- 7:46Speaker 2: And he was playing in a CD changer in these
- 7:49Speaker 2: iced ta songs like Yo Yo yo and all this
- 7:51Speaker 2: cuss words. And I looked at this guy and thought,
- 7:54Speaker 2: he has no idea where iced tea is coming from, right,
- 7:58Speaker 2: He's coming from like the streets of LA kind of
- 8:00Speaker 2: his background was, you know, it was not a polished
- 8:04Speaker 2: pedigree as Jerry's was. And he's running this record label,
- 8:09Speaker 2: he's running a music company, a media company at that
- 8:11Speaker 2: point multi you know, multinational, billion dollar media company. And
- 8:16Speaker 2: here is one of his key artists. And he's from
- 8:18Speaker 2: a completely different background and upbringing it and it has
- 8:21Speaker 2: a different perspective. But I thought it was interesting that
- 8:24Speaker 2: he was making every effort to understand and to relate
- 8:28Speaker 2: to an artist. And that was the first, one of
- 8:30Speaker 2: the first times I saw that. And then I was
- 8:32Speaker 2: always you know, that was in my mid twenties, dealing
- 8:35Speaker 2: with fifty sixty year old CEOs and the music business
- 8:38Speaker 2: that are music business is very shoot from the hip
- 8:41Speaker 2: that used to be. It's become a lot more corporate
- 8:43Speaker 2: in the last fifteen or twenty years. But back in
- 8:46Speaker 2: those days, you didn't have to have a degree, you
- 8:49Speaker 2: didn't have to go to school. It was literally who
- 8:52Speaker 2: could get the best stuff on the radio, or the
- 8:54Speaker 2: best sales or get things done, and pretty rough and
- 8:57Speaker 2: tumble compared to corporate America in many respects. So seeing
- 9:02Speaker 2: a lot of those guys like om at Ertigan and
- 9:04Speaker 2: Doug Morris and Danny Goldberg, the business was it was rough.
- 9:09Speaker 2: Those guys used to go into radio stations and break
- 9:11Speaker 2: stuff and say, you know, if you don't play my record,
- 9:14Speaker 2: I'm going to break all the other records in your
- 9:17Speaker 2: library right now. Crazy stuff that was. You know, some
- 9:21Speaker 2: of the basis for the music business goes back to
- 9:23Speaker 2: those days, and a lot of those guys experience that.
- 9:27Speaker 2: So it was a very loose shoot from the hip
- 9:30Speaker 2: kind of culture. And to see that at twenty and
- 9:32Speaker 2: to be able to sit in a room with the
- 9:34Speaker 2: CEO of you know, one of the biggest record labels
- 9:36Speaker 2: in the country and the world probably and negotiate I
- 9:41Speaker 2: learned that I had something they wanted, right I had
- 9:44Speaker 2: an artist that was very interesting to them and they
- 9:46Speaker 2: saw the potential to make money from and with that
- 9:50Speaker 2: type of desire and they wanted to be in business,
- 9:53Speaker 2: you could use that as leverage to negotiate it. It
- 9:56Speaker 2: was kind of crazy for a kid to get in
- 9:59Speaker 2: that space, But that's what I learned early on.
- 10:01Speaker 3: Yeah, that's really cool, Steve. And I'm sure that some
- 10:06Speaker 3: of those things that you saw at that point of
- 10:08Speaker 3: your career where just like that level of excuse me,
- 10:12Speaker 3: that level of empathy, being able to see something from
- 10:16Speaker 3: somebody else's perspective, in your case or in that case,
- 10:20Speaker 3: you know, somebody who's in management be able to try
- 10:23Speaker 3: to understand some of that I see, or one of
- 10:25Speaker 3: the musicians. Again, there's a generational gap, there's a background gap,
- 10:30Speaker 3: there's a cultural gap. But then some I feel like
- 10:32Speaker 3: there's some and this is speaking generally, there's some people
- 10:36Speaker 3: in management executives who just don't care. They're like, there's
- 10:39Speaker 3: a big gap. Whatever, I'm just going to keep working
- 10:41Speaker 3: and you guys just do what I say. But I
- 10:44Speaker 3: think like the best people who are in hiring, who
- 10:47Speaker 3: are in management, who have to do with other people
- 10:51Speaker 3: under them, they actually try to make that conscious step
- 10:54Speaker 3: of trying to connect, because the better you can connect
- 10:57Speaker 3: and make somebody feel understood, typically the best results you
- 11:00Speaker 3: can create.
- 11:02Speaker 2: Nathan, that's really a good point because there's a layer
- 11:04Speaker 2: at record labels called A and R it stands for
- 11:06Speaker 2: artists and repertoire, and they're the actual people that are
- 11:09Speaker 2: scouts and go out and find artists and sign them.
- 11:13Speaker 2: And their ethos and their personalities are completely different from
- 11:17Speaker 2: business affairs, which are the lawyers, HR which is the
- 11:19Speaker 2: hiring side, and even the accountants and all the other executives.
- 11:24Speaker 2: They're almost the same kind of creative mindset as an artist,
- 11:29Speaker 2: and they relate to them. They take them out to dinner,
- 11:31Speaker 2: they wine and dine them. But it's interesting to see
- 11:34Speaker 2: where that line is and once they get hooked. Once
- 11:37Speaker 2: an artist is impressed by that, A and R person says, yeah,
- 11:40Speaker 2: I want to sign with War Brothers. Then the business
- 11:42Speaker 2: affairs guys come in, then the lawyers come in, and
- 11:44Speaker 2: then all of a sudden, that nice, hey, we'd love
- 11:47Speaker 2: to sign you. We're so excited turns into deal points
- 11:51Speaker 2: and legal contracts and there's some negotiation. Sometimes you're not
- 11:54Speaker 2: going to get everything you want, and it's interesting to
- 11:58Speaker 2: see both sides. And I know you guys are coming
- 11:59Speaker 2: from an H and R background, HR background, You're right.
- 12:03Speaker 2: I think the intake the HR managers that are hiring
- 12:08Speaker 2: and interviewing perspective employees. They have to be a little empathetic.
- 12:13Speaker 2: They have to have a different face than maybe some
- 12:15Speaker 2: of the other executives or management levels in that company,
- 12:19Speaker 2: because they're relating to someone coming in off the street
- 12:21Speaker 2: many times, or they're trying to retain somebody, or they're
- 12:24Speaker 2: trying to recruit somebody that is coming from another company,
- 12:28Speaker 2: maybe it's a higher level talent. They have to present
- 12:31Speaker 2: a company in a different way that listens to who
- 12:34Speaker 2: they're sitting next to, that sells the company to them
- 12:37Speaker 2: kind of maybe more than than other people in the
- 12:40Speaker 2: company might have to do. So. Yeah, it's interesting that
- 12:43Speaker 2: intake side, where you're looking to build a team and
- 12:46Speaker 2: bring the best people into your organization. How do you
- 12:49Speaker 2: attract them, how do you retain them, and how do
- 12:51Speaker 2: you express the strengths and potential of the company to
- 12:55Speaker 2: them in a way that works.
- 12:57Speaker 3: Yeah, and especially on the point of rich handing people,
- 13:00Speaker 3: I think when somebody feels understood and valued, I mean
- 13:06Speaker 3: that's the kind of those are kind of things that
- 13:09Speaker 3: keep people around, you know. And there's there's one whole
- 13:12Speaker 3: whole conversation I'm sure you and our CEO can well
- 13:15Speaker 3: we'll have here in the future. But with background checks
- 13:19Speaker 3: in particularly you know beat checks. They do background checks,
- 13:21Speaker 3: And one kind of big point that he's made it
- 13:23Speaker 3: several times is talking about, you know, viewing somebody not
- 13:28Speaker 3: just as a piece of paper as their background check
- 13:31Speaker 3: and almost saying like you are not your background, You're
- 13:33Speaker 3: not your background, and almost like with background checks, giving
- 13:37Speaker 3: the people I guess a full content. I guess it's
- 13:39Speaker 3: context based background screening, because you know, there's a big
- 13:42Speaker 3: difference between person a who made a mistake one night
- 13:47Speaker 3: in a bar, they got into a fight, and then
- 13:49Speaker 3: the police came and then they just kept doing more
- 13:52Speaker 3: stuff like that for ten years since it happened and
- 13:55Speaker 3: just never showed any improvement, versus somebody who had a
- 13:58Speaker 3: night in a bar, they made a mistake, the police
- 14:00Speaker 3: showed up, and then they changed and then they got
- 14:03Speaker 3: a job, and they had a family that went to
- 14:05Speaker 3: church and like you know, did all the different things.
- 14:07Speaker 3: And it's like, but two companies might look at that
- 14:09Speaker 3: one incident just the same, or there's those two people
- 14:12Speaker 3: just the same. And we talk of a lot about
- 14:14Speaker 3: having the understanding, the empathy, you know, and just things
- 14:17Speaker 3: like that. I think those are some of the strengths
- 14:19Speaker 3: again of like the best people in business, The best
- 14:21Speaker 3: people are in hiring and the best managers too.
- 14:25Speaker 2: Yeah, and like you, I think alluded to you are
- 14:27Speaker 2: not your resume. And someone could look amazing on paper
- 14:30Speaker 2: and they present like wow, I person couldn't hold a conversation,
- 14:35Speaker 2: they had nothing to answer with one of you know,
- 14:37Speaker 2: one syllable answers. And conversely, somebody could come in with
- 14:41Speaker 2: a terrible resume and be really impressive. I've seen both
- 14:44Speaker 2: of those as well. I think it's important that you
- 14:47Speaker 2: connect with the person right. People nowadays, especially with AI
- 14:50Speaker 2: and all the all the tools and resources, you can
- 14:53Speaker 2: make someone look amazing on paper and you go, wow,
- 14:56Speaker 2: this person click click click click click, they chuck all
- 14:58Speaker 2: the boxes. But they come in and and they're they're
- 15:01Speaker 2: nothing like you would imagine them to be. So I
- 15:04Speaker 2: think that in person, that face to face is still
- 15:07Speaker 2: critical in the hiring process.
- 15:10Speaker 3: Yeah, those are some of the stories that we come
- 15:13Speaker 3: across a lot at the bad hire where somebody will
- 15:16Speaker 3: have an amazing background, you know, they look great on
- 15:19Speaker 3: a resume and then they show up and like who
- 15:22Speaker 3: is this person? A lot of times they're either they're
- 15:23Speaker 3: faking it, they fake their whole resume, or they might
- 15:27Speaker 3: have done some amazing feats, but there they actually end
- 15:29Speaker 3: up pretty much being a terrible person. It's like you
- 15:31Speaker 3: kind to look at the whole picture when you're trying
- 15:33Speaker 3: to build a team, you know, I mean.
- 15:35Speaker 1: Before we dive back into the chaos on the bad hire.
- 15:38Speaker 1: This episode is brought to you by b checks. Hiring
- 15:41Speaker 1: shouldn't feel like rolling the dice. Background checks should come
- 15:44Speaker 1: with great tech, seamless integration and customer service that delivers.
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- 16:14Speaker 1: That's b C h e x dot io.
- 16:19Speaker 2: Just reminded me of an STP story, and maybe this is
- 16:22Speaker 2: an interesting one for your podcast, for your for your
- 16:25Speaker 2: I don't know, for your files, whatever you're compiling. We
- 16:28Speaker 2: had a tour manager who was a good tour manager
- 16:32Speaker 2: up to a point, but he started partying with the
- 16:35Speaker 2: band and that's kind of a no note, you don't
- 16:38Speaker 2: want to cross that line. It's kind of like managers
- 16:40Speaker 2: and employees, and you know, there's definitely guardrails that should
- 16:44Speaker 2: be in place. And I got a call from the
- 16:46Speaker 2: band and they said, you know, we'd like to get
- 16:49Speaker 2: rid of him. And they of course were friendly and
- 16:52Speaker 2: they're not going to make any kind of you know,
- 16:54Speaker 2: they're not ever the bad guys. They don't want to
- 16:55Speaker 2: have that conflict or that face to face. So I
- 16:58Speaker 2: fly out, I think it was Kansas City and and
- 17:01Speaker 2: I take, you know, after the show, I get in
- 17:04Speaker 2: the elevator with him, I said, you know, I need
- 17:05Speaker 2: to let you go. And he's like, what are you
- 17:08Speaker 2: talking about? I said, well, I've gotten reports and I've
- 17:11Speaker 2: been watching what you're you've been doing, and you know,
- 17:13Speaker 2: it's just not the right thing that you are socializing
- 17:17Speaker 2: with the band the way that you are. Your jobs
- 17:19Speaker 2: to be management. You're running this tour, you're responsible for
- 17:22Speaker 2: the production, the finances, everything, all the logistics. It's just
- 17:26Speaker 2: not the right look and it's and it's it's not
- 17:28Speaker 2: going to happen. And he goes, so what do you mean.
- 17:31Speaker 2: I said, well, I've got a guy here already who's
- 17:33Speaker 2: taking you over tomorrow morning, so you know, I just
- 17:36Speaker 2: pack your stuff and fly back to LA. So I
- 17:40Speaker 2: go back to La. It was fine, it was amicable,
- 17:43Speaker 2: and and then I get an alert from my credit
- 17:47Speaker 2: card company because he was you know, he had a
- 17:49Speaker 2: he had a company credit card, and they said, did
- 17:52Speaker 2: you authorize this charge for like fifteen thousand dollars? I'm
- 17:55Speaker 2: like no, And it was two plane tickets to the
- 17:59Speaker 2: Career Ribbean and a hotel for like three nights, and
- 18:04Speaker 2: a bunch of other like a bunch of other stuff.
- 18:08Speaker 2: And I called him, I go what And then I
- 18:10Speaker 2: realized it was his card And I called him, I
- 18:15Speaker 2: said what do you you know? What is this? And
- 18:17Speaker 2: he goes, oh, well, you know, I felt like like
- 18:20Speaker 2: you guys owed me, you know, some type of severance,
- 18:24Speaker 2: and I just thought I would, you know, I met
- 18:26Speaker 2: a girl. I thought, I take her down, Like, are
- 18:29Speaker 2: you kidding me? I said, number one, if you if
- 18:33Speaker 2: you just went home and did like I asked, I
- 18:35Speaker 2: would have given you some severance. But you literally left
- 18:39Speaker 2: the meeting that we had and bought two tickets to
- 18:41Speaker 2: the Caribbean and took a girl down there for like
- 18:44Speaker 2: a week or a weekend. What are you doing. I said,
- 18:47Speaker 2: that's theft. Yeah, well I don't you know, I don't
- 18:51Speaker 2: see it that way. I said, look, here's what you're
- 18:54Speaker 2: gonna do. You're gonna you're gonna put that money back
- 18:56Speaker 2: in my bank account within twenty four hours, or I'm
- 18:59Speaker 2: going to call the credit car company and they will
- 19:01Speaker 2: come after you. I said, that's enough money that it's
- 19:04Speaker 2: grand larceny or grand theft, whatever it's called called. And
- 19:07Speaker 2: I said, I'll just let them come after you. And
- 19:11Speaker 2: he goes okay, and and I had the money back
- 19:14Speaker 2: in twenty four hours. But it was it was someone
- 19:16Speaker 2: like that who I had trusted to be my tour
- 19:18Speaker 2: manager generally the hierarchy as manager tour manager and then
- 19:22Speaker 2: everybody else on the tour. But he was my representative
- 19:26Speaker 2: on the road for months and to and trust him
- 19:31Speaker 2: with that responsibility and then see that, you know, he
- 19:34Speaker 2: just threw that away in a way that was weird.
- 19:37Speaker 2: It was shocked to me.
- 19:38Speaker 3: But it was like, I'll just paying myself, I'll just
- 19:43Speaker 3: taking I'll just take care of it myself without telling anybody.
- 19:46Speaker 2: Not asking, not telling anybody. And it was it was
- 19:49Speaker 2: a shock, and I had never seen any behavior like
- 19:52Speaker 2: that before. I thought, wow, how could I have missed that?
- 19:55Speaker 2: And and he was fine up to that point. But
- 19:57Speaker 2: I think he just took that the heart way and
- 20:00Speaker 2: and you know, sought to scratch back some way and
- 20:03Speaker 2: it didn't work. Well.
- 20:04Speaker 3: I'm kind of surprised that he even picked up the
- 20:07Speaker 3: phone again when you called. I feel like, typically I
- 20:10Speaker 3: would think that that story would be you saw that
- 20:13Speaker 3: fifteen thousand dollars charge and never heard from the guy again,
- 20:16Speaker 3: you know what I mean. So it sounds interesting that
- 20:18Speaker 3: he's like, oh, yeah, this is just what I did.
- 20:19Speaker 3: I just stole from you and hoping it was okay.
- 20:22Speaker 2: Maybe he thought he'd get more it was. It was interesting.
- 20:25Speaker 2: He had a very arrogant attitude about you know, we
- 20:28Speaker 2: owed him something. I said, you're being let go for
- 20:31Speaker 2: cause it wasn't like we ran out of your job
- 20:34Speaker 2: or you did great. It was the end of the term.
- 20:36Speaker 2: The band didn't want you to be their representative anymore,
- 20:39Speaker 2: and it was my job to terminate you. So that's
- 20:44Speaker 2: it was.
- 20:45Speaker 3: It may have been a better choice, yeah, it made
- 20:47Speaker 3: have been a better choice. Those types of things are
- 20:49Speaker 3: always hard, you know. Even we talk a lot about
- 20:52Speaker 3: hiring and firing and we you know, recognize it's somebody's
- 20:56Speaker 3: life and it's somebody's choice. And even even the whole
- 20:58Speaker 3: point of the podcast, we've we've had a little bit
- 21:00Speaker 3: of criticisms like, oh, I don't want to laugh at
- 21:02Speaker 3: somebody's misfortune, and it's like, you know, stuff happens in
- 21:06Speaker 3: business and work and in life, and it's more just like, okay,
- 21:09Speaker 3: when stuff goes down, how do we how do we
- 21:12Speaker 3: deal with it? And also for anybody listening, hopefully, how
- 21:15Speaker 3: do we prevent stuff like that? All the crazy things happening?
- 21:19Speaker 3: You know, because there's some crazy things that happen in
- 21:21Speaker 3: business and some managers and hires who don't turn out.
- 21:26Speaker 2: I'm guessing that most of the real stories and stuff
- 21:28Speaker 2: that is not for cause is probably not going to
- 21:31Speaker 2: be on this podcast because it is sad and then
- 21:33Speaker 2: it's not that interesting. And if if you know, finances
- 21:36Speaker 2: are in a certain place or the market goes a
- 21:37Speaker 2: certain way, you have to cut sometimes and that's not
- 21:40Speaker 2: very pleasant at all. So I don't I don't know
- 21:43Speaker 2: that those are outrageous stories or that you know that
- 21:46Speaker 2: interesting sometimes, but the ones that take advantage of you,
- 21:51Speaker 2: I think those should be brought out too, because you're right,
- 21:53Speaker 2: No one talks about that, and it happens to everyone
- 21:56Speaker 2: that hires anybody. They have to beware and some times
- 22:00Speaker 2: you can't predict that stuff. Like I said, this guy
- 22:02Speaker 2: was an employee for a couple of years, seemed fine,
- 22:05Speaker 2: and it just turned out one day he did something wrong.
- 22:09Speaker 2: But yeah, it's the hardest thing, well, a lot of things.
- 22:12Speaker 2: When I talk to people that are getting into business
- 22:16Speaker 2: hiring and firing, you're not really I'll just say, you're
- 22:19Speaker 2: not really grown up until you've had to hire and
- 22:21Speaker 2: fire people's It is a it's interesting and it's brutal.
- 22:27Speaker 2: And you know, the hiring part's fun and exciting because
- 22:30Speaker 2: you're giving someone a chance and you're giving them an opportunity,
- 22:33Speaker 2: and you're hopefully compensated them and you're going to you know,
- 22:35Speaker 2: work with somebody. But the other side, when you have
- 22:38Speaker 2: to let someone go, is definitely very difficult, especially if
- 22:42Speaker 2: it's not for cause. And I've seen that many times.
- 22:45Speaker 2: I've seen people cry, I've seen people, you know, not
- 22:49Speaker 2: be able to handle it very well. I've seen people
- 22:51Speaker 2: handle it very well actually too, but it is life
- 22:55Speaker 2: changing and it is something that's beyond their control. Many times,
- 22:58Speaker 2: and sometimes there's much notice. Sometimes you might get a
- 23:01Speaker 2: couple of weeks, sometimes you might get a week. But
- 23:05Speaker 2: it is a life changing event and if you're handling it,
- 23:11Speaker 2: I think for me the best. And I've had to
- 23:13Speaker 2: teach people because I've had to have other people let
- 23:16Speaker 2: people go too, and they came back and were crushed
- 23:19Speaker 2: by it, especially some of the younger people. And I said,
- 23:21Speaker 2: you know, it just somehow doesn't work out sometimes and
- 23:24Speaker 2: it's no one's fault, and you have to look at
- 23:26Speaker 2: it like you were the employer, and you need to
- 23:29Speaker 2: make this right and the best way that you can
- 23:31Speaker 2: usually at severance, perhaps recommendations, perhaps even getting them another
- 23:35Speaker 2: job somewhere else. But you have to be very sensitive
- 23:39Speaker 2: to it, and you have to be upfront about it,
- 23:41Speaker 2: and you can't beat around the bush. You can't make
- 23:43Speaker 2: an excuse or say it and no, just you just
- 23:45Speaker 2: have to say, look, this isn't working out. Let's have
- 23:47Speaker 2: a discussion and figure out the right way to resolve
- 23:50Speaker 2: this or the best way to resolve this, so that
- 23:52Speaker 2: we can both walk away, you know, feeling somewhat better
- 23:54Speaker 2: about it.
- 23:55Speaker 3: Yeah, And it sounds like that's the way that you're
- 23:57Speaker 3: describing it is the best way to it and really
- 24:01Speaker 3: hopefully the only way to approach it when you're trying
- 24:03Speaker 3: to do it well. And you know, obviously there's a
- 24:06Speaker 3: common disconnect where a company, a manager, a boss just
- 24:13Speaker 3: will lose all of that sensitivity and just be like, well,
- 24:15Speaker 3: this is how it is, you know, and just those
- 24:18Speaker 3: people skills don't really come into play. And so, okay,
- 24:20Speaker 3: this is already an unpleasant thing that happens commonly throughout businesses.
- 24:25Speaker 3: So how is it handled with care and handled like
- 24:28Speaker 3: the best that can be, you know, and with the
- 24:31Speaker 3: bad hire And like all the stories you kind of
- 24:33Speaker 3: talk about on the podcast, pretty much all these are
- 24:36Speaker 3: with cause. And like there's stories even about interviews of
- 24:40Speaker 3: people who didn't pan out. I was just talking to
- 24:43Speaker 3: somebody today who's kind of made their story for the
- 24:45Speaker 3: for the podcast, and like somebody came in for an
- 24:48Speaker 3: interview and like wanted to use the restroom, and when
- 24:51Speaker 3: they said it was like a private, secure building, so sorry,
- 24:54Speaker 3: we don't have a public bathroom right here? They win.
- 24:56Speaker 3: They peed in the parking lot in front of in
- 24:58Speaker 3: front of, in front of the people there about to
- 25:01Speaker 3: try to work for It's crazy and it's okay. Sometimes it's
- 25:05Speaker 3: like not even a firing, like you're not even you're
- 25:07Speaker 3: not even in the in the team yet, you know,
- 25:09Speaker 3: And that's with cause, you know. And so we talk
- 25:12Speaker 3: about all sorts of stories there.
- 25:14Speaker 2: I had one of those too. It was a it
- 25:16Speaker 2: was a kid who came in looking for a tech spot,
- 25:21Speaker 2: and he literally went from high school to a ninety
- 25:24Speaker 2: day coding camp. He never went to college, never got
- 25:28Speaker 2: a job, never worked anywhere, straight out of high school,
- 25:31Speaker 2: three month coding camp. I had an interview with him.
- 25:34Speaker 2: He wanted one hundred and forty thousand dollars to start.
- 25:36Speaker 2: This is eight years ago. Wow, and even today that's
- 25:41Speaker 2: as a starting salary. I think one forty's probably on
- 25:44Speaker 2: the high side. And I said, look, I'm not doubting
- 25:48Speaker 2: that you're able to do this, but you've never had
- 25:51Speaker 2: a job. I said, I don't know how you're going
- 25:54Speaker 2: to be as an employee. You have zero references, you
- 25:56Speaker 2: have zero experience, and you look good on paper, you
- 26:00Speaker 2: check all the boxes you know regarding software development. But
- 26:03Speaker 2: I just in good conscience, I can't hire you right now.
- 26:07Speaker 2: And he's all about you know, days off and can
- 26:09Speaker 2: you work from home? And I said, look, the other
- 26:13Speaker 2: thing you should be aware of is when you come
- 26:15Speaker 2: into an interview, it's going to be slanted towards the employer.
- 26:18Speaker 2: You're there to kind of serve their needs initially at least. Yeah,
- 26:22Speaker 2: they're going to compensate you, but that's the balance. You
- 26:24Speaker 2: do the work, they pay you, and it can't be
- 26:27Speaker 2: if the first thing out of your mouth is what
- 26:29Speaker 2: are my days off? Or can I work you know,
- 26:31Speaker 2: certain days from home. He didn't know, And again I
- 26:33Speaker 2: didn't hold it against him personally. I'm just trying to
- 26:35Speaker 2: help him. But I said, you keep straight out of
- 26:38Speaker 2: high school and you have zero experience with a work
- 26:41Speaker 2: with a job, and you went to a coding camp.
- 26:43Speaker 2: You don't even have a degree, and the money you're
- 26:46Speaker 2: asking for is pretty healthy. I said, I'm not going
- 26:49Speaker 2: to hire you. I might hire you at half that,
- 26:52Speaker 2: but somebody else might and maybe you can come back
- 26:54Speaker 2: in six months or a year when you've got something
- 26:56Speaker 2: under your belt. But I just can't do it. It
- 26:59Speaker 2: was shocking to me that that that's where we are
- 27:02Speaker 2: and this is you know, la and it's it was
- 27:05Speaker 2: you know, kind of the tech stuff, but uh, it's
- 27:08Speaker 2: amazing it's amazing what's out there. And and again your
- 27:13Speaker 2: choice as a company, as a as a hiring person
- 27:15Speaker 2: to bring somebody on your team, you don't always have
- 27:18Speaker 2: to say us.
- 27:19Speaker 3: And similar similar to that, and uh, Steve ought to
- 27:22Speaker 3: show you out to send you the I think we
- 27:24Speaker 3: have one of these recorded on our on our YouTube
- 27:27Speaker 3: or somewhere like on our social media. And there was
- 27:30Speaker 3: one story and it was for a software engineer, some
- 27:34Speaker 3: coding kind of job. And he kind of goes through
- 27:37Speaker 3: the interview process and I guess, you know, gets his
- 27:41Speaker 3: way through. I guess I don't know if he lies
- 27:44Speaker 3: through it, because somehow gets the job, uh, and then
- 27:48Speaker 3: gets on his first day and he's assigned to do
- 27:51Speaker 3: some you know, complicated coding project, and then it kind
- 27:54Speaker 3: of gets delayed. He kind of procrastinates, and then they've
- 27:57Speaker 3: come knocking on his door again like hey, where is this?
- 28:00Speaker 3: And then the truth comes out. He's like, I actually
- 28:02Speaker 3: I don't know how to code. Like I thought I
- 28:04Speaker 3: could learn on the spot, like I've seen I've seen
- 28:07Speaker 3: some YouTube videos about it. I thought I could teach
- 28:09Speaker 3: myself in time. And so he actually got hired for
- 28:13Speaker 3: a coding job without knowing how to code, and so
- 28:15Speaker 3: that's the kind of stuff we're talking about. Hate, Like,
- 28:17Speaker 3: it's okay to give some people some assignments on the
- 28:21Speaker 3: way there before you're actually giving them the official job offer,
- 28:24Speaker 3: instead of having the pain of oh, sorry, we accudentally
- 28:29Speaker 3: just hired you for a job that you don't even
- 28:30Speaker 3: know how to do.
- 28:32Speaker 2: It's it's interesting because you know, usually you kind of
- 28:35Speaker 2: put them on a on a contingency basis for a minute,
- 28:38Speaker 2: or maybe you give them a trial like you said,
- 28:41Speaker 2: but yeah, some people, coding is interesting because most people
- 28:45Speaker 2: don't understand it right. If you're non technical, they can
- 28:49Speaker 2: say I've got all these qualifications, how are you going
- 28:51Speaker 2: to know? And a lot of companies will test you.
- 28:53Speaker 2: A lot of companies will bring in some of their
- 28:55Speaker 2: dev team and say, hey, sit with this guy for
- 28:56Speaker 2: thirty minutes and tell me if he's real. Because an
- 29:00Speaker 2: average HR person or average other executive may not know
- 29:04Speaker 2: those kind of technical details right, And I don't speak
- 29:07Speaker 2: to I'm no technical myself, and it's difficult sometimes when
- 29:11Speaker 2: someone says they have those resources, they have that capability,
- 29:15Speaker 2: they've done it before, and then, like you said, you
- 29:18Speaker 2: find out, oh, and that's the extreme, But the most
- 29:22Speaker 2: common that I've seen is where they say they can
- 29:24Speaker 2: do something and they don't know that part of it,
- 29:27Speaker 2: like maybe it's Jason's or maybe it's it's back end
- 29:30Speaker 2: dev or whatever it is. There's something they don't know,
- 29:32Speaker 2: but they don't tell you that, and then when you
- 29:34Speaker 2: assign it to them, they shop it out and they're
- 29:37Speaker 2: just like, Okay, I'm going to take your you know,
- 29:39Speaker 2: one hundred dollars an hour gig, and I'm going to
- 29:41Speaker 2: go pay somebody in India forty dollars an hour and
- 29:44Speaker 2: make that sixty dollars difference. I'm like, let's not his job.
- 29:47Speaker 2: If you don't know, just tell me you don't know, right,
- 29:50Speaker 2: and I'll hire someone that has that other skill set.
- 29:53Speaker 2: That makes sense. But to profess in an interview that
- 29:56Speaker 2: you have all this ability and then for someone to
- 29:59Speaker 2: find out later that you won't you don't know this
- 30:01Speaker 2: chunk of it over here, it's a little deceptive. Yeah.
- 30:05Speaker 2: That happens a lot. On the tech side, it happens
- 30:07Speaker 2: a lot.
- 30:08Speaker 3: Yeah, And I think companies and teams more and more
- 30:11Speaker 3: are valuing communication, and especially as there's more remote teams
- 30:16Speaker 3: that are built, and that starts at the start of
- 30:19Speaker 3: somebody's employment where it's like, hey, just just tell me,
- 30:22Speaker 3: tell me things, and just tell me what's going on.
- 30:25Speaker 3: Just be truthful. If you're with your skill set, if
- 30:27Speaker 3: you don't know how to do something, just let me
- 30:28Speaker 3: know if something's delayed. You know, I don't just don't
- 30:32Speaker 3: just buy your buy yourself some time, but just let
- 30:34Speaker 3: me know what's going on. And I think, like, that's
- 30:36Speaker 3: that's really valuable.
- 30:38Speaker 2: It's about being real. And I sometimes I see these
- 30:41Speaker 2: hiring processes where it's done by a machine, or your
- 30:44Speaker 2: your resume is at the first couple levels are sometimes
- 30:47Speaker 2: handled by a machine, and I'm like, they're missing out
- 30:50Speaker 2: on probably a lot of good people because maybe you
- 30:53Speaker 2: didn't your resume didn't exactly have the right stuff in
- 30:56Speaker 2: the right place, and the machine scanned it and put
- 30:59Speaker 2: something else in there, or they thought they were looking
- 31:01Speaker 2: for something. And I'm sure there's times and I haven't
- 31:03Speaker 2: really seen it, but I'm sure there's times in HR
- 31:05Speaker 2: where you talk to someone and go, Wow, you'd be
- 31:07Speaker 2: right for this job, right we're looking you came in
- 31:10Speaker 2: on this job, but we're looking for somebody over here,
- 31:13Speaker 2: and we think we'd put you over here because you're
- 31:15Speaker 2: the perfect candidate, whereas the candidate might not even know
- 31:17Speaker 2: that because they're just looking at one entry point. The
- 31:20Speaker 2: hr person understands I'm looking for, you know, five or
- 31:23Speaker 2: ten different positions. But I think meeting the person, I
- 31:27Speaker 2: think the zoom thing is that's okay. I'd rather meet
- 31:31Speaker 2: them in person. There's so much where you can get
- 31:32Speaker 2: from someone, just their posture, the way they move coming
- 31:36Speaker 2: into the interview, leaving the interview, stuff that you may
- 31:38Speaker 2: not see on camera. That is probably if you're going
- 31:42Speaker 2: to hire somebody for a long term position, the least
- 31:46Speaker 2: you could do is, I think meet them in person.
- 31:47Speaker 2: I mean, that's so weird now that everything's done by
- 31:50Speaker 2: you know, electronics and zooms.
- 31:53Speaker 3: Yeah, well, Steve, tell me a little bit about a
- 31:56Speaker 3: little bit more about song Hub. I'd love to hear
- 31:58Speaker 3: a little bit more about the business. This you told
- 32:01Speaker 3: me some earlier, but I'd love to hear more about
- 32:04Speaker 3: how it came to be, you know, how long it's
- 32:06Speaker 3: been going on, and then as you've been building the company,
- 32:10Speaker 3: as you've been building your teams, especially on the hiring side,
- 32:13Speaker 3: like building those teams. I love to hear more about
- 32:15Speaker 3: the business. It self and how it's been going, and
- 32:17Speaker 3: how you've been building it up and building the teams
- 32:20Speaker 3: around it as well.
- 32:21Speaker 2: Sure, my co founder Joe Berman was in uh, well,
- 32:25Speaker 2: he's got a Batique music publishing company. He's been in
- 32:28Speaker 2: the music business for almost as long as I have,
- 32:31Speaker 2: if not longer, and he's got relationships with a lot
- 32:34Speaker 2: of writers in different parts of the world, and he
- 32:37Speaker 2: was getting calls to put them together. Hey can I
- 32:39Speaker 2: meet this guy in New York? Can you hook me
- 32:41Speaker 2: up with a guy in London? And he's but you're
- 32:43Speaker 2: all signed to music publishing companies, right, like majors like Sony,
- 32:47Speaker 2: and they're like yeah, but they don't help us. So
- 32:49Speaker 2: we realized that there's a huge group of writers and musicians,
- 32:52Speaker 2: most of them actually, that are not getting treatment. They're
- 32:56Speaker 2: not getting services by their publishers or labels, even though
- 32:59Speaker 2: they're signed to major labels and publishers. So the initial
- 33:03Speaker 2: iteration was match dot com for songwriters. We just said,
- 33:07Speaker 2: let's just get a list of a bunch of writers,
- 33:09Speaker 2: put in metadata on what they do. If someone's a
- 33:12Speaker 2: top liner or a guitar player, or they're writing folk songs,
- 33:14Speaker 2: whatever it is, and let them connect because they didn't
- 33:18Speaker 2: have a way to do that, and songwriting is a
- 33:20Speaker 2: collaborative sport. Usually music's definitely collaborative, but it's hard to
- 33:25Speaker 2: find people to work with that you can trust, and
- 33:27Speaker 2: maybe if they're in a different country, it's very difficult.
- 33:29Speaker 2: So we built that and then we decided it was
- 33:32Speaker 2: important also to bring a registration component into it, so
- 33:36Speaker 2: that once you are starting to work on a project,
- 33:38Speaker 2: you can assign your song splits, you can get the
- 33:40Speaker 2: rights done, and then you can register them with your
- 33:43Speaker 2: pro publisher, US Copyright Office, etc. So we built that
- 33:47Speaker 2: component in, and then we added a blockchain component because
- 33:50Speaker 2: we thought, you know, having the rights in some immutable,
- 33:53Speaker 2: totally accessible and accurate state that everybody can see globally
- 33:58Speaker 2: instead of it sits at your publisher and the other
- 34:00Speaker 2: publisher has a difference out of data. So we put
- 34:02Speaker 2: everything on blockchain, which was an interesting endeavor because there's
- 34:06Speaker 2: a lot of coins and crypto and tokens associated and
- 34:10Speaker 2: we thought and we first the first time we put
- 34:11Speaker 2: it out, we included that stuff and said you have
- 34:14Speaker 2: to have a wallet, you have to go in and
- 34:15Speaker 2: get gas fees, and we realized most creatives have zero
- 34:20Speaker 2: savvy as far as how that stuff works, and the
- 34:23Speaker 2: companies have nothing to do with that. So if your
- 34:25Speaker 2: Warner Brothers or Universal, they're not going to touch a
- 34:28Speaker 2: touch a wallet. So we put all that back of house.
- 34:30Speaker 2: We made it frictionless, and all the downsides to blockchain
- 34:34Speaker 2: we just did that in back of house. So right now,
- 34:37Speaker 2: when you register a song, you literally click a button,
- 34:41Speaker 2: a blockchain block is created with the information, and then
- 34:44Speaker 2: every time you add a file, every time you had
- 34:46Speaker 2: song splits, that's all written ont of the chain. But
- 34:49Speaker 2: we did that away from everybody else, and it's there's
- 34:52Speaker 2: a couple of companies that are doing blockchain stuff and
- 34:55Speaker 2: it's very tokenized. It's you know, here's this coin you
- 34:58Speaker 2: can exchange for this coin, which you know. It's like
- 35:02Speaker 2: it's like Intel in your laptop. Right most people don't
- 35:04Speaker 2: care what chip is running their laptop.
- 35:07Speaker 3: They just want to does it work?
- 35:09Speaker 2: Does it do what I needed to do? I don't
- 35:11Speaker 2: care what the chip is inside, but a lot of
- 35:14Speaker 2: you know, PCs have Intel inside or AMD or whatever
- 35:17Speaker 2: the chip is. No one needs to know that there's
- 35:21Speaker 2: a blockchain wallet attached. And that's so we got rid
- 35:24Speaker 2: of that and then we start getting attention from schools
- 35:30Speaker 2: early on, with pros performing rights organizations like gascat BMI.
- 35:34Speaker 2: So Can's the Canadian one. So Can was originally our
- 35:37Speaker 2: initial launch customer and they didn't have a tech zero
- 35:41Speaker 2: tech guys. It was crazy they did not And a
- 35:44Speaker 2: lot of the music companies are like this. They just
- 35:46Speaker 2: don't have to build technology, so they don't and and
- 35:50Speaker 2: in some respects having that obscurity with information and transparency
- 35:57Speaker 2: allows them to take advantage. So they kind of don't
- 36:00Speaker 2: want to be the coolest, quickest, you know, highest technology
- 36:07Speaker 2: possible because it opens up certain windows that they may
- 36:09Speaker 2: not may not want opened up. So we we went
- 36:13Speaker 2: through a bunch of developers. This is back to hiring
- 36:16Speaker 2: and stuff. You know. CTOs are in my experience, it's
- 36:23Speaker 2: hard to define them. It's hard to find good ones.
- 36:26Speaker 2: We went through a couple of hires that just were
- 36:28Speaker 2: not qualified. They're either very good at at coding, or
- 36:34Speaker 2: they're better at or there, or they're good at managing.
- 36:37Speaker 2: But it's very hard to find someone that's good at
- 36:39Speaker 2: managing and coding, someone that can actually, you know, look
- 36:43Speaker 2: at someone and go, hey, this skill set is excellent,
- 36:45Speaker 2: but this guy's better than that person or this woman's
- 36:47Speaker 2: really sharp. I mean, to assess and manage staff is
- 36:53Speaker 2: one set of skills. To code is another, and a
- 36:57Speaker 2: CTO typically has to have both of those skill sets
- 36:59Speaker 2: and there's same head. So and like we said before,
- 37:03Speaker 2: some of them don't know different areas and there's different
- 37:06Speaker 2: specialties and development and maybe a guy's really good at
- 37:09Speaker 2: front end but knows nothing about back yet. But yeah,
- 37:12Speaker 2: again you expect them to know it, and they come
- 37:15Speaker 2: in and you find out six months later they don't
- 37:17Speaker 2: really know it, and they're either faking it or they're
- 37:19Speaker 2: getting information from somewhere else. It's a really tough hire.
- 37:25Speaker 2: So yeah, we found a really good solution after we
- 37:29Speaker 2: started this maybe five years ago and we've kind of
- 37:31Speaker 2: bootstrapped it, but I would say three years ago we
- 37:36Speaker 2: found a really good solution. It was an onshore US
- 37:40Speaker 2: based management, but offshore developers developers are in India, so
- 37:47Speaker 2: they're on a I think fourteen hours away from us,
- 37:51Speaker 2: so we could put stuff in like I got something
- 37:54Speaker 2: into them today and by tomorrow it'll be finished. So
- 37:58Speaker 2: our day is their night, their night is our day.
- 38:00Speaker 2: It actually works pretty well cycle wise. And the management
- 38:03Speaker 2: again is here, so if we got to communicate at
- 38:06Speaker 2: a higher level, we deal with them on our they're
- 38:08Speaker 2: in our same time zone actually, so that works out
- 38:11Speaker 2: super well for us. We recommend them to others, and
- 38:14Speaker 2: we've brought in, you know, as references because I get
- 38:17Speaker 2: a lot of founders calling me saying, who you guys
- 38:20Speaker 2: using because we just spent you know, half a million
- 38:22Speaker 2: dollars and got nothing, and that's not uncommon in startup
- 38:27Speaker 2: in tech startups, tech startup land. So finding good talent
- 38:32Speaker 2: that again can be honest and tell you what their
- 38:34Speaker 2: capabilities are and not fudget like, hey, we don't know how
- 38:37Speaker 2: to do this, or we do know how to do this,
- 38:39Speaker 2: and then they solve it. And yeah, since we've gotten
- 38:42Speaker 2: into this little groove of we've had very good experience
- 38:46Speaker 2: and very good luck with them. So yeah, it's it's
- 38:49Speaker 2: it's a learning process. And you know, startups are different
- 38:54Speaker 2: than big corp big corporations. I could always tell when
- 38:57Speaker 2: I'm speaking with somebody from a big corporation because they
- 38:59Speaker 2: go just send it out to it or just send
- 39:01Speaker 2: it to marketing. Like you you're used to having you know,
- 39:05Speaker 2: a hundred people doing things for you and your job
- 39:08Speaker 2: is like this, you're just doing this and you know
- 39:13Speaker 2: sometimes in a startup well not sometimes a lot of
- 39:15Speaker 2: times you're wearing different hats. And yeah, you'll hire a
- 39:20Speaker 2: marketing person, but you need to be able to manage
- 39:21Speaker 2: them and relate with them and get in the trenches.
- 39:24Speaker 2: And maybe you've built a marketing strategy, go to market strategy,
- 39:27Speaker 2: and now they're coming in to handle that or make
- 39:30Speaker 2: it better. But it's there's a lot more chances to
- 39:34Speaker 2: get your fingers in more pies. And I think, you know,
- 39:37Speaker 2: coming from a I've met people that you know, Ivy
- 39:40Speaker 2: League schools, Fortune one hundred companies, and God bless them,
- 39:45Speaker 2: that's a great spot they have, they have a lot
- 39:48Speaker 2: of Yeah, for them to shift gears into startup culture
- 39:52Speaker 2: is I've never seen it work right. It's very difficult
- 39:55Speaker 2: to come out of that place where everything's available at
- 39:59Speaker 2: a push of a button and the resources are unlimited
- 40:02Speaker 2: and the budget it's like, oh, we will just do
- 40:04Speaker 2: that campaign. We'll call our a ad agency. Are you paid?
- 40:09Speaker 2: You know that cost? No, that's handled by you know finance, Like, yeah,
- 40:15Speaker 2: you're spending right, It's it's crazy.
- 40:17Speaker 3: No, I totally agree. I probably at this point spent
- 40:20Speaker 3: over half of my career with startups, and I totally
- 40:23Speaker 3: agree with everything you're saying. And it's funny because even
- 40:27Speaker 3: within a startup, you know, you could say, oh, I'll
- 40:29Speaker 3: just have the social media person do it. Was like
- 40:31Speaker 3: I'm the social media person and all the designer to
- 40:34Speaker 3: do it. Well, I'm kind of the designer too, like
- 40:36Speaker 3: you know, like you said, everybody wears multiple hats. At
- 40:39Speaker 3: the end of the day, if you want something done,
- 40:41Speaker 3: a lot of times you just have to do it
- 40:43Speaker 3: because there's so many less resources, whereas the big corporation, Yeah,
- 40:47Speaker 3: they can just sit up to whatever agency or whatever department,
- 40:50Speaker 3: We'll get it done. I'm just focusing on this one
- 40:52Speaker 3: thing with there's actually I'm I'm thankful that I've spent
- 40:56Speaker 3: a lot of time at the startups because there's a
- 40:57Speaker 3: lot more ownership that's kind of into you, into just
- 41:01Speaker 3: how you approach things. You know, But then you will
- 41:04Speaker 3: collaborate with other people at different sized organizations, and sometimes
- 41:08Speaker 3: that's a little bit lost because like, oh, that's not
- 41:10Speaker 3: my job. I do this, But sometimes the startups, everything
- 41:13Speaker 3: kind of at the end of the day becomes your
- 41:15Speaker 3: job because your whole team is ten fifteen fifty fifteen
- 41:20Speaker 3: X people you know much smaller.
- 41:22Speaker 2: I was in a meeting well it. It was a
- 41:25Speaker 2: panel with some Universal Music guys a couple of weeks ago,
- 41:29Speaker 2: and they were, you know, and if the labels have
- 41:31Speaker 2: always been tough, they've always been more opaque than typical corporate.
- 41:35Speaker 2: Like if I want to find they had a marketing
- 41:37Speaker 2: at Nabisco or wherever, I could probably find them with
- 41:40Speaker 2: an email somewhere. But if you want to find they
- 41:41Speaker 2: had a market at Universal Records, there's layers that trying
- 41:45Speaker 2: to protect them. But these guys, one of their big
- 41:48Speaker 2: their complaints was, well, no one knows what we do,
- 41:51Speaker 2: like like, when you come to us, you should know
- 41:54Speaker 2: what our job is. And I thought, there's five guys
- 41:57Speaker 2: sitting up there, and all their jobs seem like business development, strategic,
- 42:03Speaker 2: you know, planning, Like like what does that mean? Because
- 42:06Speaker 2: there's five of you guys that are all senior vps.
- 42:09Speaker 2: You all have kind of the same title, maybe one
- 42:11Speaker 2: or two words are switched.
- 42:13Speaker 3: What are you doing over there? Yeah?
- 42:14Speaker 2: Yeah, what exactly are you doing over there? Because one
- 42:17Speaker 2: guy sounds like he's your boss, and you guys are like,
- 42:20Speaker 2: but but your title is the same as his. It was,
- 42:23Speaker 2: it was it was almost it was funny to me
- 42:26Speaker 2: because I thought they're so arrogant and they just expect
- 42:30Speaker 2: everybody to know everything about what they do. But they're
- 42:32Speaker 2: it's opaque and they don't explain it. And there's five
- 42:35Speaker 2: of them that are kind of doing the same thing
- 42:37Speaker 2: and you can't tell what they're doing, and but they
- 42:41Speaker 2: expect you to know, right And like you said, there,
- 42:44Speaker 2: it's very channel. If you hit them up and say
- 42:46Speaker 2: I'm looking for this to be like, well that's I
- 42:47Speaker 2: don't do that. Okay, Well you're the head of business development.
- 42:51Speaker 2: I would think you know, you might have a bigger
- 42:54Speaker 2: I don't know, a bigger scope where you could or
- 42:56Speaker 2: you could tell me who to go to that does
- 42:58Speaker 2: that little thing. But it was interesting to see that,
- 43:01Speaker 2: and it's not unusual. I've seen that for many years,
- 43:03Speaker 2: but seeing it on stage in one place where they actually,
- 43:06Speaker 2: you know, because someone asked, you know, what's the best
- 43:08Speaker 2: way to approach you guys like, well, first understand what
- 43:11Speaker 2: we do, know exactly what our channel is. Like, Well,
- 43:15Speaker 2: I've been here for an hour watching this. None of
- 43:17Speaker 2: you explained anything about what you do. I've got a
- 43:20Speaker 2: slide on the screen that shows your job titles and
- 43:22Speaker 2: they all seem like the same thing.
- 43:24Speaker 3: Yeah, well, I guess you know. As we're wrapping up,
- 43:28Speaker 3: I love to hear because I love everything that you're sharing, Steve.
- 43:32Speaker 3: I think you've got so much great insight as I
- 43:34Speaker 3: want to talk more and hopefully we'll get you on
- 43:35Speaker 3: with Cannon because I think you guys would connect over
- 43:37Speaker 3: a lot of different things. It's great just to be
- 43:39Speaker 3: connected with you, but as you're close, like I think
- 43:42Speaker 3: there's a lot of people hopefully listening to this right
- 43:45Speaker 3: now who are in hiring, or they own a business,
- 43:47Speaker 3: or they're in a startup, whatever kind of position they're in.
- 43:49Speaker 3: I think there's a lot that you're sharing that's really relatable.
- 43:52Speaker 3: But what would you say is like the best piece
- 43:55Speaker 3: of advice you'd pass on to anybody who's I guess,
- 43:58Speaker 3: building a team building a team right now, whether if
- 44:00Speaker 3: they're just a hiring manager or they're a business owner
- 44:03Speaker 3: or somebody who's trying to grow something. Because I think
- 44:07Speaker 3: you've been growing what you're growing, and I see it
- 44:10Speaker 3: continuing to grow, and I think there's a lot of
- 44:12Speaker 3: insight you could pass on.
- 44:14Speaker 2: I guess at the end of the day, I would say,
- 44:17Speaker 2: look at the person, right, meet the person, have them
- 44:21Speaker 2: into your office, maybe go to lunch, but sit down
- 44:24Speaker 2: with them and try to understand them. Forget the resume
- 44:27Speaker 2: for a minute, forget all the technical skills. Is this
- 44:30Speaker 2: someone that can work within your organization? Is this someone
- 44:33Speaker 2: you want on your team? Is it someone that can grow? Because,
- 44:36Speaker 2: like you're mentioning with growth, today, this company looks like this.
- 44:39Speaker 2: Tomorrow it's going to look like this, and they might
- 44:42Speaker 2: be two different things, but I think having people on
- 44:45Speaker 2: board that have kind of the same mindset, kind of
- 44:49Speaker 2: are open to moving with the company. And my smaller
- 44:52Speaker 2: startups have always been high growth and it's like this
- 44:55Speaker 2: potential is here, and there's equity deals and you know,
- 44:58Speaker 2: it's a little different than getting higher at a huge company.
- 45:02Speaker 2: But I think looking really at the person rather than
- 45:05Speaker 2: the resume and then thinking about how they could evolve
- 45:09Speaker 2: a year, three, five years down the line, because hiring
- 45:12Speaker 2: them at this job today is different than they're going
- 45:14Speaker 2: to be in five years, and they will probably be
- 45:16Speaker 2: in a supervisory position in a short time period at
- 45:20Speaker 2: a high growth startup. So look at them, is are
- 45:22Speaker 2: they going to be able to understand the vision. Are
- 45:24Speaker 2: they going to be able to carry forth? Forget you know,
- 45:26Speaker 2: the exact job title and the job description. That's that's
- 45:31Speaker 2: important to get people in the door. But do they
- 45:34Speaker 2: work across the organization as a team member? And that's
- 45:38Speaker 2: probably the best thing I could I could say right now.
- 45:40Speaker 3: Yeah, No, that's that's great advice. We say a lot
- 45:43Speaker 3: of the same thing where it's it's not just skills
- 45:47Speaker 3: based hiring, you know, but it's it's like, I guess,
- 45:51Speaker 3: cultural fit based hiring, you know, where sometimes somebody can't
- 45:54Speaker 3: have enough of the skills, but they the way that
- 45:58Speaker 3: they lift up all the other people around them is
- 46:00Speaker 3: way bigger factor versus somebody who has all the skills.
- 46:03Speaker 3: You can imagine, but they're they're they're not passing the ball.
- 46:08Speaker 3: They're kind of selfish, They're they're poisoning the whole culture.
- 46:11Speaker 3: They're taking other people down. It's like, okay, that's not
- 46:13Speaker 3: worth it. We talk about that a lot. It's like
- 46:15Speaker 3: you kind of have to focus on not just the
- 46:17Speaker 3: skills on paper by itself.
- 46:19Speaker 2: That's a really good point, the level of energy and leadership.
- 46:22Speaker 2: And it's a kin to a sports team, right, I mean,
- 46:25Speaker 2: there could be some guy who has the best stats
- 46:27Speaker 2: in the world, but he's not a team player, or
- 46:29Speaker 2: he's not a leader, and you get in there and
- 46:32Speaker 2: his mood is always sour, and you want someone that's positive.
- 46:36Speaker 2: You want someone that's building, someone that's going to inspire.
- 46:39Speaker 2: It's probably the biggest word is inspire, because yeah, there's
- 46:42Speaker 2: always gonna be differences and resources and levels of skills,
- 46:46Speaker 2: But if someone's inspirational to somebody else, that's hard to beat.
- 46:51Speaker 2: Right If they can bring up everybody on that team,
- 46:53Speaker 2: even if it's not their skill set or their channel,
- 46:56Speaker 2: that works across the board every single time.
- 46:59Speaker 3: Yeah, no, I agree. Okay, before we close, do you
- 47:01Speaker 3: have any last bad hiring stories you want to rattle
- 47:04Speaker 3: off that were on your mind. I know you already
- 47:06Speaker 3: shared a couple along the way.
- 47:07Speaker 2: I'll give you the one that I spoke with you
- 47:10Speaker 2: guys on earlier. We at my startup before this one,
- 47:16Speaker 2: we had an investor and we were looking for a
- 47:19Speaker 2: CTO and he goes, oh, I know exactly who you
- 47:22Speaker 2: guys should hire. Blah blah blah. Guy's amazing. He's run this,
- 47:25Speaker 2: he's run that, he's done this, and this guy is
- 47:28Speaker 2: going to invest in our company, and he actually made
- 47:30Speaker 2: his investment contingent upon us hiring this guy. He goes, yeah,
- 47:35Speaker 2: you guys got to hire him, and we're like, okay,
- 47:37Speaker 2: how much is He's like three hundred and sixty thousand.
- 47:39Speaker 2: I said a second, how much three hundred and sixty
- 47:43Speaker 2: thousand dollars a year? And I was like, startup right,
- 47:49Speaker 2: this was a seed, It was a pre seed. It
- 47:51Speaker 2: is like an angel round. Yeah, it was. The number
- 47:55Speaker 2: was shocking, but I looked at my co founder and
- 47:59Speaker 2: we we got no choice. If we don't hire this guy,
- 48:02Speaker 2: we're not getting the investment. And you know, we just
- 48:05Speaker 2: have to do it. So we said fine, sign the
- 48:08Speaker 2: guy on. Went back and forth with him for probably
- 48:12Speaker 2: thirty He was in New York, we were in LA,
- 48:14Speaker 2: and we had we had a couple of in person meetings.
- 48:17Speaker 2: We flew out and sat with him. He spent one
- 48:19Speaker 2: whole day with us doing a whole white board and
- 48:21Speaker 2: showing us a roadmap and said, here's how we should
- 48:23Speaker 2: build this tech stack, here's how we should do this.
- 48:26Speaker 2: Spend good five hours of them great whiteboard, and then
- 48:30Speaker 2: we went back to LA and we checked in with
- 48:32Speaker 2: him a couple times a week, and I think a
- 48:36Speaker 2: couple of weeks later, we were in one of our
- 48:39Speaker 2: check in calls and at the end of the call,
- 48:41Speaker 2: like just off the cuff. Informally, he's like, oh, I
- 48:45Speaker 2: forgot to tell you guys, I took a managing director
- 48:48Speaker 2: position with Goldman Sachs. But but that'll be a good thing.
- 48:53Speaker 2: And I was like what. And we got off the
- 48:57Speaker 2: call and my co found a Abert Menendez. We're like,
- 49:01Speaker 2: do we just hear that? And he's like, I don't know.
- 49:04Speaker 2: We should probably ask him again, but I go, this
- 49:07Speaker 2: guy took a full time position with Goldman Sachs and
- 49:10Speaker 2: he's under contract full time with us for three hundred
- 49:13Speaker 2: and sixty thousand dollars as our CTO. I go, that's
- 49:17Speaker 2: and he tells us it was a good thing because
- 49:18Speaker 2: he's going to have time at night to work for us.
- 49:20Speaker 2: And I thought, this is insane. And to that point
- 49:23Speaker 2: we had zero deliverables for him. That whiteboard is the
- 49:26Speaker 2: only thing he ever did for us, and had not
- 49:28Speaker 2: delivered anything on paper, nothing as far as hires, nothing.
- 49:32Speaker 2: We had made one payment to him, his first payment
- 49:34Speaker 2: of thirty thousand dollars, and we called the investor and
- 49:38Speaker 2: we said, look, this guy, I don't know if he's
- 49:40Speaker 2: a fraud. I know you vouched for him, I know
- 49:42Speaker 2: he's your friend, but we got nothing from him. And
- 49:47Speaker 2: he just called us and said he took a full
- 49:48Speaker 2: time managing director position with Goldman Sachs. I go, that's
- 49:52Speaker 2: like a slap in the face. And he was really apologetic.
- 49:55Speaker 2: He's like, guys, I'm so sorry. I will fix this.
- 49:59Speaker 2: Don't worry about I'll take care of it. But yeah,
- 50:02Speaker 2: going in that was our That was probably the biggest
- 50:04Speaker 2: slap in the face I've had, and a shock. Someone
- 50:07Speaker 2: that was vetted and and vouched for by our lead
- 50:10Speaker 2: investor who turned out to be a fraud. And his name,
- 50:14Speaker 2: his first name was Sashin. So Robert and I made
- 50:17Speaker 2: that a verb and we would call that Sashind. So
- 50:20Speaker 2: every time we heard from another company or a founder
- 50:22Speaker 2: that had had an experience that was and we go,
- 50:24Speaker 2: you got sus Shind.
- 50:26Speaker 3: Oh my gosh, that's crazy.
- 50:28Speaker 2: Man.
- 50:29Speaker 3: Ken has a similar story and now just a bit
- 50:31Speaker 3: of it. I always call it like his Batman origin story,
- 50:34Speaker 3: where he was in the finance industry essentially, and you know,
- 50:39Speaker 3: he was helping raise funds for all these different startups
- 50:43Speaker 3: and things. He can explain it better, but essentially, they
- 50:45Speaker 3: brought on one guy who's supposed to be an advisor,
- 50:48Speaker 3: who somebody else vouched for him. This guy was supposed
- 50:50Speaker 3: to be super legit, and he threw a Ponzi scheme
- 50:53Speaker 3: essentially stole one hundred million dollars of of all the
- 50:57Speaker 3: all the different money that was raised. And then you know,
- 51:00Speaker 3: the way that Ken tells it is like, you know,
- 51:02Speaker 3: a thirty dollars background check would have prevented the whole thing,
- 51:05Speaker 3: and that's kind of what propelled him into the background
- 51:08Speaker 3: check industry. Which is which is I think a cool story,
- 51:10Speaker 3: even though it's a terrible, a terrible origin story. But
- 51:13Speaker 3: sometimes it's like, man, just a little bit of vetting
- 51:16Speaker 3: goes a long way, and sometimes it happens even when
- 51:18Speaker 3: you have somebody vouch for the guy. But that's crazy.
- 51:22Speaker 3: And obviously you're here now hopefully you guys have recovered.
- 51:24Speaker 3: But that's that's got to be painful on multiple levels.
- 51:28Speaker 2: It was more shocking than painful. It was just like
- 51:32Speaker 2: is he kidding? It was it was like fraud happening
- 51:35Speaker 2: right in front of your phone, and it was he
- 51:38Speaker 2: was saying that stuff like this will be better for us,
- 51:40Speaker 2: and we're like.
- 51:41Speaker 3: Okay, you say so, yeah, just because treated like like
- 51:44Speaker 3: night school. I guess just like a couple hours between
- 51:47Speaker 3: twelve and two for you guys at night. I don't know,
- 51:49Speaker 3: that's probably not gonna plan.
- 51:51Speaker 2: And you know, and and a managing director at Goldman,
- 51:53Speaker 2: I'm guessing you're earning probably six fifty seven hundred thousand
- 51:56Speaker 2: dollars a year, so this guy's going to be a
- 51:58Speaker 2: million dollar a year ago. I yeah, So it was.
- 52:02Speaker 2: It was. It was shocking. And yes, a background check
- 52:06Speaker 2: would have well in that case, I don't know, because
- 52:08Speaker 2: he had he had a pretty good resume. We didn't
- 52:10Speaker 2: do a full background check, but again he was coming
- 52:13Speaker 2: from our lead investor, and and it was contingent, so
- 52:17Speaker 2: we really hadn't. It was almost like you got to
- 52:19Speaker 2: hire my guy.
- 52:19Speaker 3: Or I'm not going to invest So man, that's crazy.
- 52:23Speaker 2: Yeah, crazy stories man.
- 52:25Speaker 3: Yeah, And I'm sure I'm sure you have even more.
- 52:27Speaker 3: I do. I am happy that we're connected. So thanks
- 52:30Speaker 3: so much Steve for your for your time and just
- 52:32Speaker 3: for being on the show. You know, I said this
- 52:35Speaker 3: was just gonna be one one snippet for this you know,
- 52:37Speaker 3: for the for the podcast. I much just ended up
- 52:39Speaker 3: putting this whole thing out because I love the conversation
- 52:40Speaker 3: with you so really appreciate your time, and yeah, we'll
- 52:43Speaker 3: keep you on a loop when even when this goes
- 52:45Speaker 3: out and things like that.
- 52:46Speaker 2: Yeah, let me know, Nathan, happy to be part of it,
- 52:48Speaker 2: Happy to support you guys are doing. I think it's
- 52:50Speaker 2: really really important to get these stories out. And it's
- 52:53Speaker 2: not the sexiest part of business, but it's super important
- 52:56Speaker 2: for people to understand some of where this comes from,
- 52:59Speaker 2: maybe get something from it. Go I should use a
- 53:01Speaker 2: background check every time, or never do this, or in
- 53:04Speaker 2: the case of this, this is how I should look
- 53:06Speaker 2: at things. But just I think knowing that others are
- 53:09Speaker 2: in the same pot sometimes makes it easier and that
- 53:13Speaker 2: pre knowledge. I think what you guys are doing getting
- 53:15Speaker 2: this out is super cool. So yeah, happy to help
- 53:17Speaker 2: you anyway I can. It's great to be on.
- 53:19Speaker 3: Appreciate it be thanks so much. We appreciate it all right, Steve,
- 53:22Speaker 3: thanks so much. Talk I'm talk to you soon.
- 53:24Speaker 2: Thanks sir.