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Tim Evankovich's Franchise Mastery: From Cleaning Authority to Senior Care Revolution · The Inspired Stories Podcast

0:04
Welcome to another edition of the Inspired Stories podcast,
0:08
where leaders share their experiences so we can learn from
0:11
their successes and be inspired by how they've overcome
0:14
adversity. My name is Anthony Kotaspodi,
0:17
and today's guest is Tim Ivankovich.
0:20
He is the CEO of Oasis Senior Advisors, a company based in
0:24
Columbia, MD, that strives to simplify the search for senior
0:28
care by providing knowledgeable resources and compassionate
0:31
guidance. Under Tim's leadership, Oasis
0:35
studies each family's needs to reduce the time and stress
0:39
involved in finding alternative living options.
0:43
Now, Tim has over 20 years of experience in the franchise
0:46
business model, having previously served as President
0:49
of the Cleaning Authority. He is also known for building a
0:53
new brand in an ever evolving industry and was elected to the
0:57
International Franchise Association Board of Directors.
1:01
His passion for helping seniors and their families underscores
1:05
the core mission of Oasis Senior Advisors, which offers tailored,
1:09
no cost services. And I'm going to repeat that in
1:12
case you missed it, the services they provide to older adults and
1:16
their families are completely free of charge.
1:19
They have been recognized for supporting thousands of clients
1:22
with warmth and integrity. And Tim believes in creating a
1:25
supportive environment where people can feel confident about
1:28
the choices they make. Now before we get into all that
1:30
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AD back benefits.com. All right, back to our guest
2:04
today, Tim Ivankovic of Oasis Senior Advisors.
2:07
I appreciate you making the time to Share your story today.
2:10
Happy to be here, Anthony. Thank you so much for having me.
2:13
OK, so before we talk about Oasis, Tim, I want to lay the
2:15
groundwork here for your larger experience in the franchising
2:19
world. You Co founded the Cleaning
2:22
Authority, a home cleaning service which started without
2:26
the franchising model and attached to it and then later
2:30
transitioned to this model in 1994.
2:33
What inspired you to make that shift?
2:37
Yeah, awesome question. Because our initial thought in
2:41
growing our business as a cleaning service, my partner and
2:45
I, Steve Robinson, decided that we're going to kind of do the
2:48
Starbucks model. You know, we'll open branch
2:50
offices, put a manager in place and kind of expand exponentially
2:54
that way. And what we found with that was
2:57
the challenges of, of just having a manager in there, not
3:01
having skin in the game, so to speak.
3:03
And the individual business would grow to a certain level
3:06
and then just kind of stagnate because again, that manager
3:10
didn't have ownership, didn't take necessarily enough pride in
3:13
the in the work that they were doing to continue to build it.
3:16
And that's really what precipitated us looking at
3:19
franchise and the franchise model.
3:21
And we knew certainly it, it was a franchise business opportunity
3:24
because there are already already multitude of cleaning
3:28
services in the business of franchise and Mary Maids, mother
3:32
maids that made May brigade, the list goes on and on.
3:36
And so that's kind of where we backed up and retooled in, in
3:39
about 949394 to decide as opposed to putting managers in
3:45
place, let's put franchisees that have ownership.
3:49
And we felt that, you know, if we did it the initial way that
3:52
the Starbucks side would be a big player and a little pawn.
3:57
But with franchising, we can be a bigger player and a bigger
4:00
pawn. So that again really
4:02
precipitated us starting the franchising effort.
4:04
So there are other brands in the space that we're already
4:07
following this model. It was kind of a proof of
4:09
concept for you guys and you were seeing that it's kind of
4:13
hard to get that amount of care and attention to detail at the
4:19
local level when you're hiring managers.
4:21
So you thought, let's go this ownership model because we'll
4:25
get much better performance from them.
4:26
So when you switch to this model, did you see immediate
4:30
demand for the franchise offering or was there something
4:34
that maybe eventually helped to accelerate that growth?
4:37
Yeah, that, that's interesting. You know, having not franchised
4:40
anything prior to that, my partner and I thought, oh, we
4:43
hang our shingle out there, we start franchising and they will
4:45
just beat down our door to become franchisees.
4:48
That's how it works, right? Look at McDonald's, Subway, I
4:50
mean people can't wait to become franchisees of those.
4:53
Well, I promise you it does not work that way.
4:57
You have no credibility in the marketplace, you have no clout,
4:59
so to speak. And so we grew very slowly.
5:03
I think the first year we picked up, I don't know, 6 franchises
5:07
and the the next year we did 12. I mean, we slowly built some
5:10
momentum, but. And before you kind of get to to
5:12
the future part, how, how were you finding those early
5:15
franchises? Beg, borrow and steal from.
5:20
We did some franchise shows across the country that were
5:24
somewhat helpful. But really what what helped put
5:29
us on the map were the franchise consultants of brokers.
5:32
We got into a couple of those groups early on by the by 9798
5:40
and that's a kind of a third party endorsement saying hey
5:43
candidate, we see what you're looking for, this opportunity
5:46
may be the right fit for you. So that's that's really what
5:49
helped propel our growth. And I see here in 2003 that you
5:56
and you had one other person at the time and you managed to
5:59
close 54 franchise deals in a single year.
6:03
I mean, that's essentially one per week.
6:06
What was that experience like? How did how did the two of you
6:09
manage such incredible growth? It, it was a crazy year to say
6:13
the least. And we had gotten some great
6:16
momentum with, as I'd mentioned, some of those broker groups and
6:21
just got in a vein of a, a few of them that really liked our
6:24
concept. And so it was, it was a
6:26
whirlwind. It really was.
6:28
And you know, when you're, when you're doing 54 deals, one a
6:32
week, basically that means you're talking to probably 4500
6:37
candidates to get to that level. You know, some of the
6:40
conversations don't last, but, you know, 1520 minutes.
6:43
But you know, some people you take all the way through the
6:45
process and then they don't say yes.
6:47
But so, yeah, it was, you know, it was a solid 1516 hour days,
6:53
five days a week for, for, for that full year.
6:56
So the franchise consultants that are kind of giving you guys
7:00
this credibility boost and making intros for you, what was
7:05
it specifically about what you guys were doing that they liked
7:09
as opposed to the other cleaning services that we're also
7:11
franchising? Yeah.
7:12
That's a great point, Anthony, because we felt if we were
7:16
coming into this marketplace with already being crowded, we
7:20
had to have something different, something unique to offer.
7:23
And two things that we had, we felt our, our cleaning process
7:27
was unique, designed and developed by the actual, the
7:31
original owner. But also we, we were the only
7:33
one to have our own software, a software that would help manage
7:38
the daily operations of the cleaning business with
7:41
scheduling, which is the biggest challenge of people and houses
7:44
and and that kind of balancing act that you have there.
7:48
So that was a huge one. What was it that was unique
7:51
about your cleaning process? Well, I would imagine every
7:57
franchise cleaning business thinks they have the best one.
8:02
I think what was unique in not just so much the process but
8:06
also how we paid our employees. We were one of, if not the only
8:11
that paid hourly to our employees for time in the house.
8:15
Most others would pay a percentage or a flat fee for per
8:19
house, which the cleaners quickly realized the faster they
8:21
go, the more money they make. Conversely, with us, the longer
8:25
they're in the house, the more money they make.
8:26
So it tended to give a much higher quality clean kept our
8:30
customers happier. Less turnover of customer and
8:34
less turnover of employee. Interesting.
8:36
I don't like that, especially from a customer point of view.
8:40
I mean, I, I, I would like the cleaners to be in and out as
8:42
quickly as possible. But the biggest reason that I'm
8:44
having them come in the 1st place is I want the place clean.
8:48
Yeah. And so how do you align
8:49
everybody's incentives? And that's a great way to do it.
8:52
So then after about 25 years, you decide to step away from the
8:56
cleaning authority. What led to that decision?
8:59
How did you know it was the right time?
9:00
Yeah, my partner and I both thought after 25 years it was
9:03
time. We love the business and, and
9:07
you know, what I loved about the business more than anything was
9:10
the gratification I got from the employee side, not just our, our
9:14
support team within a way within the cleaning authority, but the
9:19
franchisees and then also their employees, right?
9:22
Giving them a great opportunity, a great work environment, kind
9:26
of bringing them in, building them up and sending them out.
9:29
So that, that I really enjoyed. But you know, after 25 years,
9:33
everything gets a little bit tired.
9:34
I think our our brains got a little bit tired with new ideas
9:38
and new energy and we thought it was just a great time to to
9:41
transition. So how did the Oasis Senior
9:45
Advisors opportunity come about? So you don't see the correlation
9:49
between toilets and seniors? Well, seniors use them, but I, I
9:54
don't know. Yeah, I'm I'm sure there was
9:56
something else that that took place here.
9:58
Yeah, in in the last few years of of the cleaning authority, my
10:01
partner and I started also a little incubator company called
10:04
Fran Forward, where we thought we could help young fledgling
10:07
franchise organizations build and grow, build infrastructure
10:11
and and kind of get them off on the right track.
10:14
And from that we met a couple from Michigan and they were
10:21
doing this concept. They had an in home care
10:22
company, but they were kind of doing this model of Oasis on the
10:26
side and they thought, you know, we think it has legs.
10:29
And so they came and visited with us and we love the concept.
10:33
You know, we thought, well, this is fantastic.
10:35
Not only is it hugely gratifying, but it's got a very
10:38
philanthropic feel to it because all we do is help people, right?
10:42
So my partner and I loved it. Well, they ended up not using US
10:45
right away. They went away and tried to do
10:47
it on their own and came back a year later and said, help, We
10:51
don't know what we're doing. We don't know how to make this
10:53
work. Would you be interested in in,
10:56
in buying us? And literally my partner and I
10:58
could not jump across the table fast enough to shake their hand.
11:03
OK. So was the business at that time
11:07
what it currently is today? You were helping advise families
11:10
and seniors about different options that were available to
11:13
them. Yeah, the, I think the core
11:15
business, that's what it was, right, Helping families and
11:18
seniors through a difficult and challenging time.
11:21
But now with, you know, when we took it over, we changed the
11:24
name obviously and start building our software.
11:28
You know, we're very technologically driven.
11:30
We figure if the technology's out there to help not only our
11:33
our corporate entity, but our franchisees grow and build at a
11:37
better rate, stronger, that's the way we need to go.
11:41
And we have a huge robust software platform that helps our
11:46
franchisees manage every aspect of their business.
11:49
Say more about the tech because you also mentioned this with the
11:52
cleaning service and we didn't really talk.
11:54
We talked about what you were doing that was different sort of
11:56
in the the compensation model, but not how tech really comes
12:00
into play to be like a competitive advantage for you
12:04
guys. Yeah, you know, you can always
12:06
find off the shelf software packages, you know, Salesforce
12:10
and things like that, that that can help you in your business,
12:13
but nothing ever seems to do everything you need it to do
12:15
specifically for yours. So we build our own from the
12:18
ground up from scratch. And, and really what it does,
12:22
it's a full management system for our franchisees.
12:24
It's called Oasis IQ. And you know, over the course
12:28
of, gosh, now 1213 years, 14 years of, of putting the
12:33
software together, it really manages so many aspects of their
12:37
business from the scheduling from, you know, the biggest
12:42
piece is helping navigate the senior to the right assisted
12:47
living. It actually does a comparison.
12:50
We have all of the communities assisted living memory care in
12:53
our system and it will help match that senior to the
12:56
appropriate 1 based on their needs, their activities, their
12:59
daily living, their needs, location, where they want to
13:03
live, all of that. So that's one of the biggest
13:06
pieces for our franchisees and aiding them and and running
13:10
their business. So help me understand, I'm
13:13
fortunate that I haven't had to go through this process with
13:16
either of my parents yet. Why is this such a cumbersome
13:21
process? Can I just go to Google and look
13:23
for different options and visit these places and sort of figure
13:27
it out on my own? Certainly you can, but you're
13:31
going to have less hair than I have when you're done.
13:34
So it is daunting to say the least because if you just think
13:39
about any city, you know, where you are in Ohio, you know, there
13:43
are hundreds of assisted living memory care communities within a
13:47
4050 mile radius. And so not all of them will
13:50
accept certain care levels, not all of them are appropriate for
13:55
the seniors needs. And so that legwork that you're
13:59
Googling through, you have to do all that.
14:02
And again, that's the huge advantage of our advisors where
14:04
they know all the communities, they know what level of care
14:07
they provide. They know which ones are very
14:09
good, which ones are OK and which ones we probably want to
14:12
avoid. And, and so we cut through all
14:15
of that process for you, always giving our seniors and their
14:19
families choices, at least ideally 3 or 4 choices of these
14:23
are the communities that best fit your senior.
14:26
And then being very personalized, we're actually
14:28
going to go tour with those families in the communities,
14:32
kind of being their advocate of, you know, what are the pros and
14:36
cons, pluses and minuses of each of these, letting them make that
14:39
final decision of what's going to be right for their senior.
14:42
Interesting. And we mentioned this in the
14:44
intro. I'd like to better understand
14:47
you're not charging the seniors or their families for your
14:51
services. So how does that work?
14:54
How do you guys make money? So great question, so correct.
14:57
Our services are free to the family and senior.
15:00
What we have are agreements in place with the communities
15:04
assisted living, memory care, independent living that that say
15:07
if we bring you a senior and they place in your community,
15:10
you're going to pay us a one time referral fee for that for
15:13
that placement does that does. That end up making the the the
15:19
stay or the service more expensive.
15:22
It does not has no impact to the family whatsoever because what
15:27
we're doing, we usually get a percentage of one month's room
15:30
and care cost. That's that's how our
15:33
franchisees get paid and make their money.
15:35
And, and, and it's a, it's a pretty high fee.
15:38
The average right now is is probably around $4000 per
15:42
placement, so. And this works out obviously
15:45
well for the facility because those are fees that they would
15:49
have spent, you know, trying to, I don't know, run Facebook ads
15:52
or, or or radio ads or market in other ways.
15:54
And so this is just, you know, another.
15:56
Cost to some extent, yes, correct.
15:59
Yeah. So, so really it's kind of a no
16:01
brainer if you've got a a loved one who's in this position, why
16:06
not reach out to you guys? Like, you know, it's not costing
16:09
me anything. I'm going to learn a whole lot
16:12
from the experts and find, you know, sort of the best options
16:15
that are in my area. Absolutely.
16:17
Why not? Like you said it, it doesn't
16:19
cost you a dime and and we've got the expertise to to really
16:22
walk them and hold their hand through this whole process,
16:25
making sure they have a good experience, making sure we find
16:28
that next perfect living environment for their mom or
16:31
dad. Can you think of maybe a
16:35
specific story where you guys were, you know, able to help
16:39
somebody? Because I think any times we can
16:42
hear sort of specifics like that, it really helps us sort of
16:44
wrap our heads around the impact that you're having.
16:48
Yeah, absolutely. And and you know, I've we've got
16:51
hundreds of stories, so it was tough to to to center it in on
16:55
one. But you know, a situation that
16:58
that is not uncommon, unfortunately, where a sister's
17:02
taken care of for her brother, who is early onset dementia.
17:07
So his memory isn't where it needs to be and, and he's not
17:10
able to do normal activities of daily living, showering,
17:14
whatever it may be. And she's the sole caregiver.
17:17
And after a while now she's just kind of at her wit's end and,
17:20
and can't take care of her brother anymore.
17:22
However, he hasn't been clinically diagnosed yet with
17:28
dementia, so memory care communities won't take him as a
17:34
as a resident. So they won't take him.
17:37
So she goes to the hospital and and tries to check into the ER,
17:41
but with nothing physically wrong with them, they won't
17:44
admit him either. So this poor caregiver is just
17:48
kind of stuck between a rock and a hard place of what do I do?
17:51
I can't care for my brother. They won't take him here.
17:54
So what happens is fortunately they, they got in touch with one
17:58
of our advisors and so the advisor went out and did all the
18:01
legwork to find a community that had assisted living and a memory
18:05
care site as well that agreed that said, yes, we'll take him
18:09
into assisted living to start. And then once he gets diagnosed
18:14
and we had that in place, then we can transition him into the
18:19
memory care unit. But they were allowing him kind
18:22
of to be part of the memory care unit while he was there.
18:24
And without that advisor helping them, again, that that poor
18:29
caregiver has nowhere to turn. So a prime example of of what
18:33
our advisors can do to help these families through really
18:36
difficult and challenging times. What a frustrating situation you
18:39
just described there. So when you talked about meeting
18:44
with the founders of Oasis Senior Advisors, you couldn't,
18:50
you and your partner couldn't jump across the table fast
18:53
enough, I think was your words when, you know, they offered to
18:55
sell it to you. You guys, you had built and you
18:58
know, very successfully your own franchise with the cleaning
19:01
authority. You had been consulting with
19:04
other franchise operations. So you guys, you sort of knew
19:08
what to look for in terms of this could work, this couldn't
19:12
work. What specifically had you so
19:15
excited about this particular model?
19:18
Yeah, great, great question. And and I think it was what we
19:23
really fell in love with was the idea of how many families and
19:27
seniors were going to be able to help, right, not personally, but
19:31
through our franchise system. And that was just so gratifying
19:35
to know that we're actually going to do something that is
19:38
going to give back to make a difference in people's lives
19:42
long term. And, you know, seeing where it
19:45
is now after, you know, 10-11 years or so, the amount of
19:50
seniors and families that we help on a daily, monthly, annual
19:54
basis is staggering. And it and it just is such a
19:58
great feel good franchise. So yeah, that's that's one of
20:01
the reasons we couldn't couldn't shake their hand fast enough.
20:05
So did you kind of follow the same playbook from the cleaning
20:08
authority in terms of how to scale?
20:10
You had the relationships with these franchise advisors and
20:13
that was sort of the big on lock.
20:15
Yep, absolutely. And and fortunately because of
20:18
our track record, track record in the past and how we build a
20:21
successful franchise, we had some, some good legs going into
20:26
it with those brokers. They knew what we'd done in the
20:28
past. And so that certainly helped
20:30
propel our growth at a much, much more rapid pace.
20:35
Was that scaling and that growth pretty smooth sailing or was
20:39
there a bump in the road along the way that you guys had to
20:42
figure out? Yeah, I'd, I'd be lying if I say
20:44
there weren't always bumps in the road.
20:46
There were, you know, when we first started scaling the model,
20:52
you know, we had an idea of what that franchise would look like.
20:56
You know, who who was our ideal candidate.
20:59
And over the course of the first few years, that really changed
21:03
dramatically to who we were looking for, right.
21:06
It had to be somebody that certainly loved people, wanted
21:10
to have that opportunity to give back and make a difference in
21:13
people's lives, had to be personable.
21:17
And so that caring type empathetic person is who we
21:22
found out really did well in business and had a good business
21:25
sense as well. So then you sold Oasis 2 1/2
21:31
years ago, but you're still involved today?
21:34
I am, I am. They're they were kind enough to
21:37
kind of keep me on and and let me consult on a few things.
21:41
I still run a couple or, or on a couple committees, our
21:44
franchise, the Advisory Council, and we have a couple culture
21:46
clubs within both organizations. And you know, that's one of the
21:51
things that I'm proudest of was the culture that we've built,
21:54
not just at the Cleaning Authority, but especially here
21:56
at Oasis. And so I want to make sure
21:59
whether we're purchased by somebody or or running it
22:02
ourselves, that that culture remains strong within the system
22:06
itself. How many locations are there
22:08
today? We're at 159 locations and some
22:13
like 42 or 44 states, 96 individual franchisees.
22:18
Some of them have multiple territories at this point.
22:22
I'm going to guess at least one of the appealing things about
22:26
this particular company style or you know what, what it is you
22:30
guys franchise opportunity is what I want to call it is the
22:34
fact that it's low capital, low overhead to get started, right.
22:38
You don't need a big facility, you don't need an office space,
22:41
you don't need a build out. Am I right?
22:43
And and and what else is there that that so 100?
22:46
Percent accurate. We're a, we're a what's
22:48
considered a, a lower investment opportunity.
22:51
We're somewhere between 90 and 120,000 somewhere in there all
22:56
in. But to your point, yeah, they
22:58
work out of their home, especially initially.
23:00
Some will eventually get an office when they're scaling
23:03
their staff in IN2345 people or so.
23:07
But for the most part for the first year or two working out of
23:10
their home. So overhead's very low and until
23:14
you start bringing on employees to really start scaling the
23:16
business, it's it's pretty straightforward.
23:20
So you're spending some time still working with
23:24
subcommittees. How how many hours are you kind
23:26
of working with the business? How many hours is sort of in
23:29
this semi retirement phase? How?
23:31
How are you kind of splitting your time?
23:33
Well, I got to be careful answering that question, not
23:35
knowing who's going to listen to this, especially, you know, my,
23:38
my leadership team and stuff. So I, I'm right now I'm, I'm
23:41
averaging a couple hours a day working on my committees and,
23:46
and also, you know, an hour or so, a couple hours a week with
23:49
the International Franchise Association board of directors,
23:52
working with them to, to benefit franchising and continue to
23:56
educate and help people learn and understand the franchise
24:00
model. Yeah.
24:01
You were recently elected to the International Franchise
24:04
Association Board. Why was that something you were
24:08
interested in? And what does the work look like
24:11
there? What are you guys doing?
24:12
Yeah, it's it's kind of a consulting gig as well.
24:15
But you know, I'm a firm believer that as you've been
24:18
blessed, it's important to give back.
24:22
And franchising has done so much for me and my family for, gosh,
24:25
35 years or so. I thought this was a great
24:28
opportunity to do just that, to give back to, to help people get
24:33
into franchising or learn and understand, educate people.
24:37
I did a lot of franchise development.
24:38
So I do speak for the IFA occasionally on franchise
24:41
development and building successful franchise
24:44
organizations. And how do you do that?
24:46
How do you build that infrastructure?
24:48
And I love doing stuff like that.
24:49
I love the opportunity to give back.
24:53
So what kinds of organizations are in the IFA?
24:57
Are they like senior care, home care?
25:01
Is it sort of, you know, I think of franchise, I think of like
25:04
McDonald's and Subway are the big guys in there too?
25:07
They are, yeah. It's, it's franchising as a
25:10
whole. So the IFA is really made-up of
25:13
of three components, franchisors like Oasis and multitudes of
25:18
others. I think IFA has a couple 1000 or
25:21
so franchise organizations that are part of of their group, but
25:26
also franchisees. They started bringing those in
25:29
20 years ago or so. So franchisees, but also the
25:33
suppliers, right, the suppliers of the franchise systems from
25:37
software companies, from PEO companies and everything in
25:42
between, software companies, insurance companies, everything
25:47
that a franchise or may need and franchise as well in their
25:51
running business. So that's kind of what the IFA
25:54
is made-up of. So for people listening that
25:57
might be interested in learning more about the franchise
26:00
opportunity at Oasis, where do they go?
26:05
Website probablythebestthecleaningauthority.com
26:08
very easy to find us. We got a great team, you did
26:12
say. Cleaningauthority.com.
26:15
I think it's a little a little slip there.
26:17
That was that was too many years there.
26:19
Yeah, Oasis, Oasis Senior advisors.com apologies.
26:25
Yes, So I got an amazing team, the development team, Jim Stumpf
26:29
runs that and great group of individuals that really very
26:34
selective of who we bring in. Just because they can sign a
26:37
cheque and Fogomir does not mean they're going to be Oasis
26:40
franchisees. Very stringent process to get
26:43
through because we really do want people that are a good fit,
26:46
good fit for us and we're a good fit for them.
26:49
So yeah, Oasis Senior advisors.com, the best way to
26:52
reach out to it. And so obviously, there's a
26:55
financial component that they have to qualify for.
26:58
But you mentioned earlier that people who are sort of on the
27:02
more caring, compassionate side of the spectrum are a good fit.
27:06
Like how do you go about sussing that out?
27:10
We, we do use some tools for predictive index is one of them
27:15
and we'll run them through a, a course of tests and stuff to
27:18
kind of get an understanding of, of where they're coming from.
27:21
That's can be very helpful. But truthfully, it's, you know,
27:24
it's being with them on the phone and spending hours with
27:28
them on the phone, understanding who they are, what their, what
27:30
their desire is, you know, what are their attributes, so to
27:34
speak, that would feel would make a good fit for, for Oasis.
27:39
And that's really the best. It's, it's human contact and,
27:41
and, and really working them, working with them for hours on
27:45
the phone. Are there particular career
27:47
paths that you've seen that are sort of a common denominator in
27:52
the folks that end up being a good fit for you?
27:56
You know, not really. And I alluded to, you know, when
28:00
we first started, we thought we knew exactly who we wanted as a
28:02
franchisee. But we have everything from, you
28:06
know, housewives to doctorates, people, you know, that are
28:12
doctors that come in. We have a a bunch of nurses that
28:15
have have come through a process that that are fantastic and, and
28:19
everything in between. So there's not necessarily a
28:22
pattern or a specific background that says this is going to make
28:25
a grant for a great franchise. It it really starts with a heart
28:29
for us. Well, and you've said you've got
28:32
over 100 locations already, 40 some states.
28:36
Are there particular geographies that are wide open or locked
28:40
off? Like somebody's listening, like,
28:41
oh, I'm here. I wonder if there's an
28:43
opportunity. Yeah, it's, it's kind of the the
28:46
nature of the beast is as you get larger, our size of almost
28:50
160, we do we're sold out in, in a handful of states, Maryland,
28:56
just about sold out in Ohio and and some of those others, but,
28:59
you know, still have a lot of space in California, a lot of
29:02
space in, in, in Texas, New York.
29:05
So yeah, we still have hundreds of territory still available,
29:08
but so only only a few are all sold out, I guess are.
29:12
There any states that are sort of locked out for, I don't know,
29:14
any regulatory reasons? Just right now just one Nevada
29:20
negates us from from doing business in Nevada.
29:23
We hope that changes on down the road when they see that all we
29:26
do is help people not trying to take advantage of anybody.
29:31
So hopefully that changed, but right now just Nevada.
29:34
So I want to talk a bit about some of the nonprofit causes
29:37
that you're involved with, Tim. We've got the Alzheimer's
29:40
Association, cystic fibrosis, there's other children's
29:44
charities. What, why?
29:48
Why is this work so important to you?
29:51
Yeah. I think it goes back to that
29:53
opportunity to give back and, and you know, franchising and,
29:58
and life has blessed me very, very well.
29:59
And, and, and I think that's important to, to use some of
30:02
those, some of your abilities, whether it be financial or your
30:09
business background or acumen that can help in those
30:11
situations. But I think it is, I think
30:13
we're, we're, we as a human race need to do more and be able to
30:20
do more with those that that really need our help when you
30:24
can. And yeah, Alzheimer's
30:26
Association, we do that company wide specifically.
30:29
And, and last year alone, we participated in, I don't know,
30:34
50 or 60 walk to end Alzheimer's across the country raising
30:38
almost $75,000 for Alzheimer's. So that, that's a big one.
30:43
Cystic fibrosis, they've come such a long way.
30:45
And in the 1520 years that I've been helping support that in, in
30:51
getting so many cures for CF, which is fantastic.
30:55
And then the children's charities, this is, this is an
30:58
easy one for me because it's, it's all centered around wine.
31:01
So and in the wine industry with the Naples Winter Wine Fest and
31:06
out here in Napa for the vintner barrel auction and stuff, all of
31:11
those benefiting children's charities across the country in
31:14
in those local markets. So I really have a fine tune to
31:18
that as well. You know, I had to plead
31:20
ignorance on cystic fibrosis. Can you explain what that is?
31:25
And then some of the advancements that you've seen in
31:27
the 20 years that you've been working with the.
31:29
First association CF is for the most part, there are a couple
31:33
different ones, but the main one is it's a lung infection
31:36
basically where it builds up mucus within the lungs and it
31:41
just impossible to get it out basically in a layman's terms.
31:45
And So what the advancements have been is these new drugs
31:49
that have been coming down the Pike have just been life
31:53
changing to say the least. I don't remember the names off
31:56
the top of my head, but in the last four or five years, I, I
32:00
think we, we've got a handle on almost 90% of the different
32:03
types of cystic fibrosis and, and helping them with cures and,
32:09
and advancement to that level. So it's, it's amazing of what
32:12
has happened and and to be able to watch that transition over
32:16
the years has been fantastic. Is this a viral or a bacterial
32:19
thing? Or is it coming both forms?
32:21
Both forms. Yeah.
32:22
The viral is the tough one. Yeah, fascinating.
32:27
Tim, I'd like to shift gears here for a second and talk about
32:30
a serious challenge that you've overcome.
32:33
Maybe it's something personal, maybe it's professional.
32:36
Can you kind of open up, give us a view into that, Tell us what
32:39
you learned and how you got through it?
32:41
Be happy to and, and this is kind of an easy one, but it's
32:46
the hardest one. And we had this pandemic thing
32:49
called COVID a few years back. I think everybody would remember
32:53
that. And it was, to say the least,
32:56
crushing for Oasis. Because of the pandemic, we were
33:03
not able to go about our normal course of business.
33:06
Our model was all about getting into hospitals, getting into
33:11
skilled nursing, getting into communities, getting into
33:13
assisted living, and we were locked out.
33:16
And so we couldn't go and do our normal course of business as we
33:21
had planned. So it, it, you know, it was like
33:27
I said, kind of crushing to some extent.
33:28
What do we do? Because the families still
33:32
needed our help, right? They were still transitioning
33:34
out of hospitals into assisted living, but there was nobody
33:38
there to be able to walk them through as we had done in the
33:41
past. And I, I got to give great kudos
33:44
to our franchisees and our support team that figured it
33:50
out, that changed the business model to allow us to continue to
33:55
do business. And within 810 months of the
33:59
beginning of the pandemic, we were back to pre pandemic
34:02
numbers. And again, it's a credit to
34:04
those folks for figuring out ways to do business when we were
34:07
locked out of everywhere. And we, we were doing things
34:10
like our franchisees are passing iPads through a window at an
34:20
assisted living to be able to show a family the inside of the
34:24
community. So it, it was challenging time
34:27
to say the least, but we got through it with flying colours.
34:30
And, and I'll tell you there were, there were a few months
34:33
there when and, and I just wasn't sure how we're going to
34:36
make it. And, and again, credit to those,
34:39
my support team and my franchisees got it figured out,
34:42
changed our model and, and got us back up and operational.
34:45
So. I appreciate you sharing that,
34:47
Tim. I, I could tell, obviously
34:48
there's a lot of emotion behind that and brings up a lot of
34:51
really hard times, you know, not only for the families, for the
34:55
seniors, but you know, for you and the Oasis team.
34:59
And you guys had built this incredible company providing an
35:03
amazing service. You had a lot of really good
35:04
momentum, a lot of people whose livelihoods depended on this,
35:08
right. And it felt like in the blink of
35:11
an eye that could all disappear. You gave a lot of credit to your
35:15
team for being able to sort of figure out what the new model
35:19
looked like in a relatively short period of time.
35:22
You, you mentioned passing the iPad through the window, so you
35:25
know, you could show some imagery of, of what was there.
35:28
What were some of the other key foundational changes that you
35:30
guys made? Yeah.
35:33
You know the we came up with a a great marketing scheme during
35:36
this time as well, one call many solutions.
35:41
And from that, really it was educating the, the hospitals and
35:45
you know, our lead sources, basically educating them to say
35:49
we're still here, we're still able to do the work and help the
35:53
families. And, and that was the biggest, I
35:56
think motivator for our franchisees helping the lead
36:01
sources say we're still here and can help, you can still help the
36:04
families. It's different, but we can still
36:06
do it. And that was I think the, the
36:08
biggest understanding to do that is, you know, one call many
36:12
solutions just call us and we can help with a multitude of
36:16
issues that that family and senior are going through right
36:18
now. Probably doing like a lot more
36:21
like virtual walkthroughs and zoom calls and that kind of a
36:25
thing. Yeah, we, we all got very
36:29
proficient in Zoom, that's for darn sure.
36:32
It could be as you had to, you know, we weren't meeting
36:34
necessarily families face to face.
36:35
We're Zoom calling with them. We're showing them videos of
36:38
communities that that folks have sent us and what have you.
36:42
It helped us build a huge video library of so many communities
36:45
across the country to at least show families what what the
36:49
community looks like. You can't walk through it.
36:51
And then we also had the challenge of, you know,
36:53
quarantine when a when a senior went into a community, they were
36:57
quarantined for 14 days, couldn't leave their room.
37:00
And so, you know, the families don't know, gosh, what, what are
37:02
we, we can't see mom or dad for two weeks or, or what it was, it
37:07
was, it was nuts. So.
37:09
And, and hard on the resident too, right, because that's the
37:11
time that they want to become acclimated and familiar with
37:13
their surroundings and kind of meet their neighbors and that.
37:17
You know that. That's a couple of weeks of a a
37:20
really hard transition. Yeah.
37:22
And what's really impressive about what you said is, you
37:24
know, not only did you guys kind of figure out a new model, but
37:28
with it was in less than a year you were back to pre pandemic
37:33
levels of sales of being able to help a number of seniors.
37:38
When did you guys see sort of things come back to normal in
37:44
terms of what you could do with your process?
37:48
Yeah, it was, yeah. And, and it, it varied by state
37:52
and it really did. New York was on lockdown much
37:55
longer than in California, much longer than any other states in
37:58
the US. So some of our franchisees were
38:02
were really almost back to normal in, in 810 months.
38:04
We're still wearing masks, but at least, you know, the, the,
38:09
the with the vaccines that came through, you know, that
38:12
certainly helped if you were vaccinated.
38:14
We had to show proof of vaccination.
38:15
We were then allowed in. It was a slow process, but it
38:18
was, you know, some states were 6-8 months, some of the other
38:23
states were a year, maybe a little bit longer until we could
38:25
get back to doing our normal routine.
38:29
Do you still lean on some of the new processes that you guys had
38:34
to come up with during COVID or was it more of, hey, when we can
38:38
get back to in person stuff, that's the better way we're
38:41
going to go back to the old way of doing things?
38:43
Yeah, it's a great, great point. Yeah.
38:45
There are certainly some things I talked about the video library
38:47
that we now have for a lot of our communities.
38:50
That's something that is is still utilized today.
38:54
And, and also it, it helped us revamp some pieces of our, our
38:57
software, our Oasis IQ to meet some of those challenges that if
39:01
you can't meet a family face to face, and if you can't, you
39:06
know, go, you know, we also have a, a digital side as well for,
39:10
for Oasis, where even though we may not have a franchise in some
39:15
part of the country, we can still help them.
39:17
You know, we have, we have advisors that can work with them
39:21
over the phone and still direct because again, we have
39:25
relationships with thousands of communities all over the US that
39:28
we can still help place even though we physically aren't in
39:31
that area. Tim, how would you describe your
39:34
superpower? People, I think I think that's
39:44
not necessarily call it a superpower, but I, I do love
39:47
people. I love being around people.
39:49
I like helping people, as I mentioned many times, giving
39:52
back, making a difference in people's lives, whether we're
39:55
bringing on a new franchise, changing their life, whether
39:57
we're helping a senior and family.
40:01
But I, I think you know, when you talk about.
40:04
The secret of, of, you know, my business acumen or whatever,
40:09
it's, it's really following the golden rule.
40:11
You know, just treat people the way you want to be treated.
40:16
You know, it's, it's, it's not tough to do it in business.
40:19
Just be kind and, and, and do the right thing.
40:22
It's not tough, but you know, good things tend to happen and
40:26
it's, you know, help I think make me successful and, and just
40:30
treating people right. Just do the right thing.
40:33
It's clear that's really important to you.
40:35
There was some more emotion that came up there.
40:37
What's what's behind that, Tim? So I, I kind of wear, wear my
40:43
emotions on my sleeve sometimes. Obviously that's, but it is, you
40:48
know, and, and it's so frustrating sometimes to see
40:52
organizations or companies that, that lose sight of the, the main
40:57
focus of people, you know, and, and what that means, how they
41:01
got to where they are, because it was on the shoulders and
41:04
backs of, of other people. Sometimes there's no way I get
41:08
to where I am without my amazing team.
41:16
They're just, they're, they're special people and they just,
41:21
they have built me up and, and I'm, I'm just so blessed to be
41:24
in the, in the, in the chair I'm in.
41:27
I get the sense now this, your heart is just overflowing with
41:32
gratitude. I think that I'm understanding
41:34
that's sort of the big emotion that's coming up.
41:38
Yeah. A. 100% it's, I'm so grateful
41:40
for, for what I have been allowed to do and blessed to do
41:46
through this life of franchising and, and through business.
41:48
And you know, to me again, it's all about the people and, and
41:53
you know, a lot of people help me get here.
41:57
In my experience, often times like attracts like.
42:00
And so when you put that sort of energy and people understand
42:03
that part of your personality out there, you're going to, you
42:07
know, draw people to you that have similar values.
42:10
And I think that just enriches the entire life experience and
42:14
working experience in this case, so. 100 percent, 100%.
42:17
Tip of the hat to you for that, Tim, if you had to recommend a
42:21
resource to our listener, something that's been helpful
42:24
for you, a book, a course, a podcast, something that's helped
42:28
you grow as a person, grow as a business leader, What, what
42:32
would it be? It's.
42:34
A great question. I'll give you a couple and, you
42:37
know, one of the most iconic books I think ever written, Dale
42:40
Carnegie's How to Win, Win Friends and Influence people.
42:43
I mean, it goes back to my whole nature.
42:45
I think to some extent it's still a fantastic, fantastic
42:49
book. And then if you're looking at
42:52
the franchise side of what I think a friend of mine put out
42:55
Rick Bizzio, a book called The Educated Franchise, fabulous
42:59
book, helping people understand whether whether they're right
43:02
for franchising or not. Those are two fabulous books.
43:05
And I also love, you know, the Spencer book.
43:08
You know who moved my cheese? That's a that's a great, great
43:11
people book as well. What do you get out of that one?
43:14
I again, business is all relationship driven, right?
43:17
And, and that book specifically, I think helps you understand how
43:21
important relationships are in everything you do, especially in
43:25
the business world. And, and the better you can
43:27
build those relationships and and relate to people, the
43:31
stronger you're going to be. How about any particular daily
43:36
practices that either help you get started in your day or keep
43:40
you on track? Keep you centered as you're
43:42
going. Yeah, a couple things very
43:46
religiously based and so I do try to read some some Bible
43:51
everyday. I try to meditate on a regular
43:55
basis. I do Pilates as as my wife likes
43:59
to chuckle. But yeah, I think just starting
44:03
your day with a, with 1520 minutes of just thought, right,
44:10
Just let the day begin. Whether you're meditating or or
44:14
reading something, I I think that's just a great way to start
44:19
and center your day of just takes take some time to breathe
44:24
and, and you know, before you kick off your day.
44:27
Why does your wife chuckle at the Pilates?
44:31
Well, she's an instructor, and if you'd see me on a reformer,
44:33
you'd chuckle too. But anyway.
44:38
She at least gave you an A for effort.
44:39
She does. She does.
44:42
Tim, curious if this is this rings true for you.
44:48
You know, in my life sometimes I look back at something that I
44:53
consider to be a mistake in the moment slip up man, I wish I had
44:58
that to do over again. I beat myself up over it, but
45:01
then as I get further along in life, I look back at that moment
45:04
with some gratitude and appreciation because, well, I
45:08
didn't understand it in the moment.
45:10
I was learning a really valuable lesson, or it helped to kind of
45:14
push my life in a little bit of a different direction.
45:18
Do you have any moments like that that you can think of?
45:22
Yeah, there's certainly a couple and the, and the first thing
45:24
that comes to my mind is of ways things I could have done better
45:30
is, you know, some longer term employees that it was time to
45:34
cut ties with. And and I certainly looking back
45:37
now could have handled that so much better in in, you know,
45:43
that transition. And, you know, I kind of kicked
45:45
myself, but to your point then I go back and I said, you know,
45:48
that was a great learning opportunity for me as well to do
45:52
that again. So yeah, you know, there's
45:57
certainly relationships that I that I wish I would have handled
46:00
better. You know, hindsight's always
46:02
2020, but it was great learning experience of how not to do that
46:08
in the future and to really understand, you know, a better
46:12
tack to take. Can you add a little more
46:15
specificity, maybe something that you would have done
46:17
differently if you had it to do over again there?
46:23
Yeah, I, I think I would have hired differently initially for
46:28
Oasis. I, I think it would have kind of
46:32
beefed up my, my upper management team more quickly and
46:35
not tried to do so much on my own.
46:39
I think, you know, I think we could have grown more rapidly
46:43
and, and a little stronger had I done that early on.
46:47
So again, a mistake, but learned from that and did bring on some
46:50
some great higher level leadership later on.
46:54
And and and made a huge difference in in Oasis for sure.
46:58
So from your decades of experience in building teams,
47:02
Tim, I'm curious to hear what you found that's helped you both
47:07
from a recruiting and retention standpoint.
47:12
I I think patience more than anything else, you know, you
47:15
have a need in your organization and sometimes we're just kind of
47:20
you got to fill that spot. You got to, you know, hire quick
47:22
or whatever. And, and I think that's just the
47:25
wrong attitude to have. And the patience, I think I've
47:29
learned that over the years of, of just make sure it's the right
47:32
fit of that next person you're going to bring in because it,
47:35
it's going to have an impact not just on your, your support team,
47:39
but the people they're, they're supporting, right, the
47:41
franchisees or, or whomever. And, and so that patience piece
47:46
is sometimes so difficult to learn.
47:50
And and that's certainly I think for me was something over the
47:52
years kind of got better at. What's the best decision you've
47:58
ever made for your? Business, Tim, bringing on,
48:09
yeah, bringing on my President, John Benbrook and my chief
48:14
operations person, CC Children that has helped put Oasis where
48:19
it is today. Lot of gratitude there.
48:22
Again, I can tell you're swimming in it.
48:28
I I appreciate you showing up and sharing that.
48:30
That's awesome. You bet.
48:33
What do you think the future of Oasis looks like?
48:36
Where's it going? Well, I, I think it's huge and
48:40
I'm, of course I'm extremely biased, but you know, I was, I
48:45
was bought 2 1/2 years ago by a company called Silver Assist.
48:48
And I'll tell you, you know, you've heard so many horror
48:51
stories of, of companies coming in and changing the this and
48:55
changing that. And, and I'll tell you they've
48:57
been true to their word, Silver Cyst.
49:00
What I loved about it and, and why I decided to partner with
49:04
them was their philosophy, right?
49:06
They want to, they want to be the go to company for seniors
49:12
and their families, not just for Oasis, but we've got a multitude
49:16
of services that we provide from financial concierge services to
49:20
moving to whatever that senior may need.
49:24
We have that all under one roof and can direct them.
49:28
Even if it may not be a company that is under the roof, we can
49:31
at least give them direction as to where they can turn.
49:33
We have aid in attendance to help military families find more
49:37
funds for that. And so when you ask the
49:40
question, what does Oasis hold in the future because of the
49:44
relationship we we have with Silver Assist and what they're
49:48
doing in the, in the senior space itself, it's just
49:52
staggering. And it's very exciting to see
49:55
what we're doing. I mean, we are literally
49:59
empowering people to navigate the complex realities of aging
50:04
and that's. It's a big deal.
50:08
I mean it. Really is.
50:11
You know, I mentioned before I've been in the fortunate
50:13
position of not having to yet help either one of my parents
50:17
navigate this, but certainly watched grandparents, you know,
50:21
go through some of this. And, you know, grandmother in
50:23
particular, who played a big part in in helping to raise me.
50:27
And, you know, these, these are people that there's a special
50:31
place in our hearts for and to, you know, to watch them needs
50:35
that extra help and not understand what to they were the
50:38
people that helped us, you know, no question.
50:41
And, and now it's our turn and we don't know what to do because
50:44
we haven't been through this before.
50:46
And so to be able to have access to somebody like Oasis, that's a
50:51
big deal. It's, it's, it's a huge leverage
50:54
point that, you know, can, can really help us to help those
50:58
that we love. Yeah, the, you know, the
51:01
feedback we get from our families and seniors of how our
51:04
advisors help them through this process is, you know, there
51:08
there's it's mountainous of the, the great feedback we get and
51:12
the, and the, the kudos and, you know, never received a bad
51:16
review on Google ever so. What?
51:19
Yeah. That's not.
51:20
Possible. All we do is all we do is help
51:22
people. So it it it.
51:24
You know, but there's there's a lot of angry people out there
51:27
that you you wore blue and they don't like the color blue, so
51:31
they're leaving you a bad review.
51:33
That's that's quite a streak. Yeah.
51:34
I actually, I I almost don't believe what I heard.
51:38
I want you to. Repeat it.
51:40
So just as I say that I'm probably there'll be a Google
51:43
review pop up that says hey, Oasis did this.
51:46
But it's true. I mean, if it's not 100%, it's
51:49
99.9% positive Google reviews because you know, all we're
51:54
trying to do is help and, and there's no cost.
51:57
So it's if, if we can't help them, which is rare, you know,
52:01
you know, they're not hurt in any way.
52:03
So. And and they've learned
52:04
something along the way. At least you've been able.
52:06
To provide education for sure. Wow, that's impressive.
52:11
You know, you've talked before about the big emphasis on tech,
52:15
both for Cleaning Authority as well as Oasis Senior advisors.
52:19
What, if anything, are you guys doing with AI?
52:23
Yeah, we, we have a whole section within Silver Assist
52:27
that is really focusing on what that can do for our business.
52:32
And I've seen, you know, we have a senior leadership and and so
52:36
we go through some of the things that they're working on and it's
52:39
just mind boggling of what that's going to be able to do.
52:43
You know, I've already talked to the extent of my technology, so
52:48
I can't go much deeper, but we are, we're working on that on a
52:52
daily basis of how it can help not just our franchisees, but
52:55
really help our seniors through some of this process through AI
52:59
and it it's, it's amazing stuff of what's going on.
53:03
You know, I'm, I'm going to sort of connect some dots here
53:06
because in talking with some other folks, you know, there's a
53:08
lot of excitement around being able to use it to not only, well
53:13
really to, to make the job that your advisors are doing more
53:17
efficient so that they can help more people and that they can
53:22
provide them with greater level of assistance face to face.
53:26
You know, I don't know if there's a lot of sort of forms
53:28
that get filled out typically and in your line of work.
53:31
But what I'm hearing from other folks is this reduces the time
53:34
sort of somebody spends sort of, you know, behind the computer
53:38
and more time that they can spend face to face with somebody
53:40
really adding value there. It it will and how it's going to
53:44
impact us kind of specifically isn't that, isn't that matching
53:48
idea. You know our software matches
53:50
now, but just imagine adding an AI to that with that component
53:55
of then helping us match the senior on a on an exponential
54:01
level. Yeah.
54:03
What's something that you wish more people knew about your
54:06
industry, Tim? That we're here, you know, first
54:11
and foremost, you know, you mentioned it earlier, Anthony of
54:14
you know, I could just go on to Google and, and let my fingers
54:17
do The Walking and, and so many still do that.
54:20
And that's the biggest challenge we have of, you know, most
54:23
people don't realize we're here and, and can help for free.
54:27
And so that certainly is still our biggest challenge of getting
54:29
our name out there to say we can help you through this process.
54:33
You don't have to do it alone. What's something you do for fun
54:37
outside of work? I play tennis.
54:41
I love being on a tennis court and getting a great workout.
54:44
And I'm an eenophile. I do love wine and learning
54:49
about wine and, and I just, I just think it's fascinating.
54:52
So those are my two big, my two big hobbies.
54:55
I love it. Just one more question for you,
54:57
Tim. But before I ask it, I want to
54:59
do 2 things. First, for all the listeners
55:01
today, take a moment, just pause for a second.
55:04
Go ahead and hit the follow button on your favorite podcast
55:06
app. We've had a great conversation
55:08
here with today from with Tim Ivankovic from Oasis Senior
55:12
Advisors. I want you to get more wonderful
55:14
content like this, Tim. I also want to let people know
55:17
either the best way to get in touch with you directly to
55:20
follow your story or that of the company.
55:22
What would that be? Yeah, I'm, I'm easy to find.
55:25
Not just our website, butmepersonallytim@oasissenioradvisors.com.
55:30
So I'm happy to talk with anybody on franchising or Oasis
55:34
or kind of be an open book. I've got a little extra time on
55:37
my hands right now. So always happy to to to again
55:40
work with people and give back a little bit.
55:42
That's generous. So last question for you, Tim,
55:45
you and I, we reconnect in a year and you're really excited,
55:49
you're celebrating something big.
55:51
What's that thing you're celebrating one year from now?
55:56
I, I got to believe it's going to be the success of Oasis and
56:00
with, with the hat of silver assist on top of us, you know,
56:04
the Sky's the limit of where this place is going to go.
56:06
And it excites me every day of of what we're going to.
56:13
There's that gratitude. Again.
56:15
I love it. And do you see it being a
56:18
situation where you know some of these different entities under
56:24
the, what was it called silver? Assist.
56:27
Silver Assist under the Silver Assist umbrella are going to
56:31
like send referrals back and forth to each other.
56:33
Could you see like some of these like just sort of getting woven
56:37
in together where you know, Oasis is now directly offering
56:41
some of the services that's you know are under the Silver Assist
56:44
umbrella? Do you have any sense of how
56:45
that'll play out yet? Absolutely.
56:46
We're doing it already, you know, with our our financial
56:49
concierge services and with aid in attendance we'll cross refer.
56:55
We have a real estate portion as well within our group can help
56:59
you know, sell a home, buy a home, whatever through that
57:02
process. So yeah, and cross referring is
57:04
going to be a huge piece of that.
57:07
Excellent. Wow.
57:08
Tim Evankovich from Oasis Senior Advisors, I want to be the first
57:11
to thank you for sharing both your time and your story with us
57:14
today. I really appreciate it.
57:16
Pleasure was all mine. Anthony, thank you so much for
57:18
having having me on and sorry I wear my emotions on my sleeve
57:22
too often. That is never something.
57:24
You should apologize for it here, folks.
57:26
That's a wrap on another episode of the Inspired Stories podcast.
57:29
Thanks for learning with us today.