Charlie Felker on Moving Home Service Phone Systems to AI Without Breaking Operations

Entrepreneurs, Executives, & Eccentrics · Jun 8, 2026 · 32m

In this episode, entrepreneur and Army veteran Charlie Felker shares his journey from serving in the U.S. Army and completing multiple combat deployments to building and selling home service businesses. Charlie discusses how lessons learned from operating those companies led him to launch Free2Grow, a business focused on helping home service companies improve customer service operations. The conversation explores the rapid evolution of AI-powered customer service, the challenges of scaling human call centers, and why AI voice assistants are becoming a practical solution for HVAC, plumbing…