Latest / Serious People Podcast
How to Automate the Busywork So You Can Actually Lead | Jon Harmeling (Chick-Fil-A Franchisee)
Jon Harmeling automated 13 of his restaurant's 15 onboarding steps and freed up ten hours a week doing it. He owns and operates a Chick-fil-A in Miami Shores with about 90 people on his team, where only four or five of them ever touch a laptop, and that ten hours became a test case for a different question: what does freed-up time actually owe you?
In this conversation, Noah and Jon get into how a business built on shift work and thin margins decides what to automate first, the difference between using AI for management versus using it for leadership, and why the hardest part isn't building…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.