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Inside West Virginia’s 988 Suicide and Crisis Lifeline

I talk with Rozanna Bracken, director of the 988 Suicide and Crisis Lifeline for the state of West Virginia. She explains that 988 replaced the old 1-800-273-TALK number to make it easier to remember, and now includes text and chat options. Anyone can call — whether they’re feeling down, helping a loved one, or facing a serious crisis. The counselors are trained to listen without judgment and guide callers to safety and resources.

Rozanna says crisis is defined by whoever is experiencing it, not by the counselor. The service doesn’t decide who qualifies for help. If you call, someone will…

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