Stronger Contact Center Leadership: Cut Attrition, Boost Performance, Elevate EX = CX
What if stronger leadership could reduce attrition, improve performance, and build teams that actually want to be at work?
In this episode of The Tech Matchmaker, Gina sits down with Milan Batinich, CEO & Founder of Milan Motivates and co-host of Build a Better BPO, to talk about what it really takes to build engaging, high-performing contact center teams. Milan shares his journey from agent to leader, the tough lessons he learned along the way, and why so many supervisors are set up to struggle without real leadership training.
We also cover how EX truly equals CX, why communication matters…
The skinny
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