Latest / Fraudology Podcast with Karisse Hendrick
Organizational Convergence for Fraud: New Benchmarks and What Actually Works
Welcome back to Fraudology.
Today's a solo episode built around a study that puts a real number on something fraud leaders have been debating for years: does organizational convergence for fraud actually move the needle on performance, or is it just an org chart trend?
For years, we've all benchmarked ourselves the same way. Approval rate here, chargeback rate there, maybe a manual review rate if we're being thorough. But the problem I've seen play out in company after company is this: optimize your approval rate, and your chargeback rate quietly creeps up. Optimize your chargeback rate by…
The skinny
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