Episode 287: Why Your Customer Experience is Falling Short with Joey Coleman

Straight Up Chicago Investor · Apr 4, 2024 · 1h 8m

Joey Coleman is a best selling author and founder of a branding firm that specializes in helping businesses retain customers and employees!

Joey jumps right in by explaining the difference between customer service and customer experience. He explains the best ways to handle routine tenant check ins and disagreements with tenants all through the lens of optimizing customer experience. Joey shares how the Eight Phases to "Never Lose a Customer Again" apply to prospective tenants. Joey closes with an amazing story of how a human-level connection and a small gift resulted in a tremendous business…