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Training That Transforms Revenue – a conversation with Geoffrey Toffetti CEO Frontline Performance Group
Explore how frontline training, data‑driven coaching and AI‑enabled learning can dramatically improve guest experience and hotel profitability.
In this episode of The Independent Minds, host Michael Millward talks with Geoffrey Toffetti, CEO of Frontline Performance Group (FPG), a global leader in transforming incremental revenue in the hospitality industry
Geoffrey shares his journey from valet to Director of Guest Services, shaped by the legendary Ritz‑Carlton service ethos, and explains how he later combined hospitality expertise with technology innovation to scale FPG into a worldwide…
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