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TERRIFYING 911 CALLS · CelinaSpookyBoo

• 0:00
  Speaker 1: As humans, we have weird qualities. When we drive by
• 0:02
  Speaker 1: car accidents, we look, we watch horror movies, we make
• 0:05
  Speaker 1: ourselves feel weird, and for some reason, you like hearing
• 0:08
  Speaker 1: crazy 911 calls. 911, what's your emergency? Not only do
• 0:13
  Speaker 1: you want to hear them, you want to hear what happens,
• 0:14
  Speaker 1: so that is what we're doing here today. This first
• 0:17
  Speaker 1: 911 call not only makes me so angry, but made
• 0:20
  Speaker 1: the whole world very, very angry. This 911 dispatcher was
• 0:24
  Speaker 1: an arsehole, and a woman died because of it.
• 0:27
  Speaker 2: Tonight, the 911 outrage, a dispatcher on her final shift,
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  Speaker 2: taking a call from a woman stranded in her car
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  Speaker 2: as floodwaters rise. She panics, but it's what the dispatcher
• 0:37
  Speaker 2: says that's so shocking. Here's ABC's Alex Perez.
• 0:41
  Speaker 3: Tonight, a dying woman's heartbreaking call to 911 as raging
• 0:45
  Speaker 3: floodwaters have filled her SUV in Arkansas. The aftermath captured
• 0:50
  Speaker 3: on police body cam.
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  Speaker 4: Please help me.
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  Speaker 2: I don't want to die.
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  Speaker 3: The 911 dispatcher under fire for the disturbing responses she
• 0:58
  Speaker 3: gave Deborah Stevens.
• 0:59
  Speaker 1: I'm scared.
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  Speaker 4: I've never had anything like this happen to me before.
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  Speaker 5: Well, this will teach you next time don't drive in
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  Speaker 5: the water.
• 1:06
  Speaker 6: I don't see how you didn't see it.
• 1:08
  Speaker 5: Really? You had to go right over it.
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  Speaker 3: Stevens ultimately drove. Despite frantic efforts, officials say, by first
• 1:15
  Speaker 3: responders to find her. Police describing the operator's response as
• 1:19
  Speaker 3: callous and uncaring at times.
• 1:22
  Speaker 4: I completely understand.
• 1:24
  Speaker 2: The disgust, and we would all hope that we would
• 1:27
  Speaker 2: get a little bit better response.
• 1:29
  Speaker 1: See, that absolutely blew my mind. So I had to
• 1:31
  Speaker 1: look into this case because I needed to see what
• 1:32
  Speaker 1: happened to that 911 dispatcher and what the woman's family thought.
• 1:36
  Speaker 1: Can you imagine calling? And I'm going to be honest,
• 1:37
  Speaker 1: I have a hard time with 911. I've had to
• 1:39
  Speaker 1: call it about four times in my life, and three
• 1:41
  Speaker 1: out of the four times, it was horrible. It's like
• 1:44
  Speaker 1: I had clicked on to the most egotistical, meanest person.
• 1:47
  Speaker 1: One time I dropped my mom, and they're just like, shh, shh.
• 1:50
  Speaker 1: And I'm trying to tell them my address, and they're like,
• 1:52
  Speaker 1: hold on, hold on. And another time, I called 911
• 1:54
  Speaker 1: three times, and they didn't pick up.
• 1:56
  Speaker 6: Cool.
• 1:56
  Speaker 1: Anyways, to the article. Fort Smith, Arkansas, a former 911
• 1:59
  Speaker 1: dispatcher in Arkansas, was cleared of any wrongdoing in how
• 2:03
  Speaker 1: she handled a call in which she scolded a panicking
• 2:05
  Speaker 1: woman for driving into floodwaters before she drowned. Okay, at
• 2:10
  Speaker 1: nighttime too, sometimes you don't see water. An internal investigation
• 2:13
  Speaker 1: by the Fort Smith Police Department found that Donna Renaud
• 2:17
  Speaker 1: performed her duties as required. Renaud was working her final shift.
• 2:22
  Speaker 1: As soon as she said she wanted to leave, she
• 2:24
  Speaker 1: should have been taken off. On August 24th, When she
• 2:27
  Speaker 1: took the call from the 47-year-old Deborah Stevens, a newspaper
• 2:30
  Speaker 1: delivery woman who later drowned, her SUV was swept away.
• 2:33
  Speaker 1: Please help me. I don't want to die. Stevens can
• 2:36
  Speaker 1: be heard begging in the 22-minute 911 call previously released
• 2:41
  Speaker 1: by police. I can't swim. I'm scared. I'm going to die.
• 2:44
  Speaker 1: The department received hundreds of phone calls saying Renaud was
• 2:47
  Speaker 1: disrespectful for scolding Stevens as she sobbed and asked her
• 2:51
  Speaker 1: for help, telling her, This will teach you next time
• 2:53
  Speaker 1: don't drive in the water. Will you pray for me?
• 2:57
  Speaker 1: Stevens can be heard asking the dispatcher at one point
• 2:59
  Speaker 1: during the call. You go ahead and start off the
• 3:01
  Speaker 1: prayer and I'll listen to you, Renault responds. I sure will. Renault,
• 3:05
  Speaker 1: who was working her final shift after giving her notice
• 3:07
  Speaker 1: two weeks, told Stevens that the authorities will get there
• 3:11
  Speaker 1: when they get there and that she's not going to die.
• 3:13
  Speaker 1: At one point, telling her to shut up. I'm sorry
• 3:16
  Speaker 1: if I'm being rude. I'm just scared. Stevens can be
• 3:19
  Speaker 1: heard telling Renu on the phone. I'm scared.
• 3:21
  Speaker 3: I've never had.
• 3:23
  Speaker 4: Anything like this happen to me before. Well, this will
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  Speaker 4: teach you.
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  Speaker 1: By the time that rescue crews were able to secure
• 3:28
  Speaker 1: the car, Stevens had drowned. Renu faced no criminal charges
• 3:33
  Speaker 1: in Stevens' death.
• 3:35
  Speaker 5: None?
• 3:36
  Speaker 1: Like, none at all? I guess she left the job.
• 3:37
  Speaker 1: There's not much you can do. There has to be
• 3:39
  Speaker 1: something there, but of course not. I hope their family sued.
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  Speaker 1: Dean Pitts, who led the police department's review, said that
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  Speaker 1: despite the manner in which Renault spoke to Stevens, there
• 3:47
  Speaker 1: was no negligence in Renault's actions in dispatching, which I guess, eh,
• 3:51
  Speaker 1: that's what she's there for. First responders or in the
• 3:53
  Speaker 1: actions of those who responded to the scene. In the report,
• 3:55
  Speaker 1: Pitts wrote Renault's auctions wouldn't have merited being fired and
• 3:59
  Speaker 1: that it's often necessary to take stern or commanding tone. Okay,
• 4:03
  Speaker 1: you still have to have good bedside manner and that
• 4:05
  Speaker 1: is how I feel about that. I actually ended up
• 4:07
  Speaker 1: like going around Facebook and Reddit posts, seeing what she
• 4:10
  Speaker 1: does now. And one person, I don't know if this
• 4:12
  Speaker 1: is real, said that she's now a police officer. I
• 4:15
  Speaker 1: hope that's not true. Okay, quick break. We need to
• 4:17
  Speaker 1: talk about something. I am a certified nighttime doom scroller.
• 4:21
  Speaker 1: During the day, I am rational. I am calm. I
• 4:24
  Speaker 1: am balanced. But at 11 p.m., I'm Googling. Why does
• 4:27
  Speaker 1: my shoulder feel slightly different than it did before 2 p.m.?
• 4:30
  Speaker 1: And the internet is like, congratulations, it's either nothing or
• 4:34
  Speaker 1: you have 14 minutes left. And I'm just lying here like, okay, cool,
• 4:38
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• 4:41
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• 4:44
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• 4:47
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• 4:49
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• 5:02
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• 5:06
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• 5:16
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• 5:19
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• 5:22
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• 5:25
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• 5:29
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• 5:32
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• 5:35
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• 5:39
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• 5:41
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• 5:45
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• 5:49
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• 5:52
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• 5:55
  Speaker 1: to the video before I convince myself that I need
• 5:58
  Speaker 1: to Google something else. Why does that itch? The next
• 6:03
  Speaker 1: 911 call that we have is going to be from
• 6:05
  Speaker 1: a YouTuber that was really popular in the 2010s, 2015 era. Now,
• 6:10
  Speaker 1: I want you to guess while we listen who you
• 6:12
  Speaker 1: think it is, and let's jump into it after. 911,
• 6:15
  Speaker 1: what are you reporting? Hi, uh, there's a person who's
• 6:19
  Speaker 1: been stalking me online and.
• 6:20
  Speaker 4: They just showed up to my house.
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  Speaker 1: Okay, and they're outside now?
• 6:24
  Speaker 5: Yes, they're knocking on my door.
• 6:26
  Speaker 1: Okay, and do you know if they have any weapons?
• 6:30
  Speaker 2: They have a bunch of camera people, like they're YouTube stalkers.
• 6:35
  Speaker 1: Okay, but no weapons seen?
• 6:38
  Speaker 6: I didn't see any weapons.
• 6:38
  Speaker 2: I just saw like six guys in my driveway and
• 6:41
  Speaker 2: one of them is knocking on my door.
• 6:44
  Speaker 5: And the one that's knocking on your door, is he
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  Speaker 5: the main one that you said has.
• 6:47
  Speaker 1: Been stalking you? Yes, he's a stalker.
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  Speaker 2: He's yelling things at me through the door right now. Okay,
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  Speaker 2: and do we know his name at all? It's Chris Hansen.
• 6:57
  Speaker 1: Do you know who it is? Do you know who
• 6:58
  Speaker 1: it is? Yeah, it's Onion Boy himself. It is Onision.
• 7:01
  Speaker 1: Now I'm going to say I am guilty of really
• 7:02
  Speaker 1: enjoying Onision's content before all of this shit. had hit
• 7:06
  Speaker 1: the fan in his life and we found out that
• 7:08
  Speaker 1: he has done some, you know what? He likes to
• 7:10
  Speaker 1: sue people. He has been accused of doing some very
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  Speaker 1: horrible things. And if you want to go down a
• 7:14
  Speaker 1: rabbit hole of a case that will blow your mind,
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  Speaker 1: Chris Hansen has done a lot of work about Onision.
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  Speaker 1: But oh my God, is it interesting? It's terrible. And wow,
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  Speaker 1: the internet was, I feel like there needs to be
• 7:26
  Speaker 1: a whole video made on just how the internet was
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  Speaker 1: a different place in 2011. Oh my God. But that
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  Speaker 1: is Onion Boy himself. Sup, Greg? And now a celebrity
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  Speaker 1: 911 call.
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  Speaker 4: 911 emergency.
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  Speaker 1: Someone has broken into my house. I'm hiding in the closet.
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  Speaker 1: They're in the house now?
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  Speaker 6: Yes.
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  Speaker 1: Yes, they are. I just saw them walk under the attic.
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  Speaker 6: Is it a man or a woman?
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  Speaker 1: I think it was a man.
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  Speaker 4: What's your name, ma'am?
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  Speaker 1: Sandra Bullock. All right, Sandra, I'm going to stay on
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  Speaker 1: the phone with you until the officers get there, okay? Okay.
• 7:55
  Speaker 1: I want you to let me know if you hear
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  Speaker 1: or see anything at all. I'm in my closet.
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  Speaker 4: I don't think I can see anything.
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  Speaker 5: I have a safe door.
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  Speaker 4: In my bedroom, and I've locked it, and I'm locked
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  Speaker 4: in the closet right now.
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  Speaker 1: Oh, she sounds so scared. It makes me sad.
• 8:08
  Speaker 6: No, I'm not.
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  Speaker 5: I hear someone banging on the door.
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  Speaker 1: Are they close?
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  Speaker 6: Okay.
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  Speaker 1: Oh, four minutes was about like an hour. Okay. Do what?
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  Speaker 6: I'm sorry?
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  Speaker 1: I said do not go out there. Okay, and just
• 8:35
  Speaker 1: have them walk out. I'll stay right here.
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  Speaker 5: I'm going to let you know what they're going to do, okay?
• 8:39
  Speaker 1: Is that them knocking at my door?
• 8:40
  Speaker 5: Are you knocking on the door?
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  Speaker 1: I hear them.
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  Speaker 6: I hear them.
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  Speaker 1: And tell them, no, I saw the guy go upstairs
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  Speaker 1: into my attic.
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  Speaker 6: They're entering. They've got an open door.
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  Speaker 5: I hear them.
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  Speaker 1: So they're coming in, okay? I hear them, yeah. Thank
• 8:52
  Speaker 1: you so much for being so nice. Thank you. 3-5-9-5-10.
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  Speaker 1: Suspect in custody. Okay, they're taking him in custody now. Oh,
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  Speaker 1: they have him?
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  Speaker 6: They have him.
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  Speaker 5: You can hang up.
• 9:01
  Speaker 6: Thank you, ma'am.
• 9:02
  Speaker 5: Okay, thank you so much.
• 9:03
  Speaker 1: Oh, my gosh. So that was Sandra Bullock's 911 call,
• 9:07
  Speaker 1: and it was really interesting to look into this case.
• 9:09
  Speaker 1: A man who offed himself during a standoff with Los
• 9:12
  Speaker 1: Angeles police was convicted last year of breaking into Sandra
• 9:15
  Speaker 1: Bullock's home and stalking the Oscar-winning actress. Joshua James Corbett
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  Speaker 1: missed a court date last month and on Wednesday barricaded
• 9:22
  Speaker 1: himself inside his house when police arrived to serve him
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  Speaker 1: an arrest warrant. Attorney Steve Stickhoff told the Associated Press...
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  Speaker 1: Corbet was due to appear for a progress report as
• 9:32
  Speaker 1: part of his probation in the Bullock stocking. Corbet pleaded
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  Speaker 1: no contest to the felony stocking and burglary charges after
• 9:40
  Speaker 1: being arrested inside Bullock's West Los Angeles home in 2014.
• 9:45
  Speaker 1: He was sentenced to continuing mental health treatment and probation.
• 9:50
  Speaker 1: He was also ordered to stay away from the Miss
• 9:52
  Speaker 1: Congeniality actress and not attempt to contact her for 10 years.
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  Speaker 1: Bullock never personally appeared during the case, but her frantic
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  Speaker 1: 15-minute 911 call while hiding inside her closet was a
• 10:03
  Speaker 1: key piece of evidence that led a judge to order
• 10:06
  Speaker 1: Corbett to stand trial. trial so not only does this
• 10:09
  Speaker 1: person obviously suffer from a big mental health situation they
• 10:13
  Speaker 1: ended up taking themselves out of life which is wild
• 10:16
  Speaker 1: it's always so weird to hear a celebrity in fear
• 10:20
  Speaker 1: like anybody obviously anyway but it's weird because you associate
• 10:22
  Speaker 1: these people with these roles and then you hear them
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  Speaker 1: in real life and it humanizes them quite a lot
• 10:27
  Speaker 1: the next 911 call that we have is a case
• 10:29
  Speaker 1: that has blown america's mind the world's mind for a
• 10:32
  Speaker 1: very long time So.
• 10:34
  Speaker 2: Now this case is mind-blowing.
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  Speaker 4: These are the Ariel Castro kidnappings.
• 10:41
  Speaker 2: So it wasn't just.
• 10:43
  Speaker 4: The woman that you heard on this 911 call.
• 10:45
  Speaker 6: Between 2002 and 2010, Ariel Castro abducted Michelle Knight, Amanda.
• 10:48
  Speaker 1: Berry, and Gina DeJesus. from the roads of Cleveland, Ohio,
• 11:06
  Speaker 1: United States. And later, he held them captive in his
• 11:09
  Speaker 1: home at 2207 Seymour Avenue in the city's Tremont neighborhood.
• 11:14
  Speaker 1: All three young women were imprisoned in Castro's home until 2013,
• 11:18
  Speaker 1: when Barry finally successfully escaped with her six children. year
• 11:22
  Speaker 1: old daughter to whom she had given birth to while
• 11:25
  Speaker 1: held captive and contacted the police. Police rescued Knight to
• 11:29
  Speaker 1: Jesus and arrested Castro a few hours later. So first
• 11:33
  Speaker 1: there was Michelle Knight. So born April 23rd, 1981, she
• 11:37
  Speaker 1: disappeared on August 23rd, 2002. After leaving the cousin's house,
• 11:41
  Speaker 1: she was 21 years old at the time. On the
• 11:43
  Speaker 1: day of her disappearance, she was scheduled to appear in
• 11:45
  Speaker 1: court for a child custody case involving her son, Joey,
• 11:50
  Speaker 1: who was in the custody of the state. Following Knight's rescue,
• 11:53
  Speaker 1: police acknowledged the limited resources had been spent on investigating
• 11:57
  Speaker 1: her disappearance, in part because she was an adult. Authorities
• 12:00
  Speaker 1: believe that she had just run away voluntarily due to
• 12:02
  Speaker 1: anger over losing custody of her son. According to Cleveland
• 12:05
  Speaker 1: Deputy Police Chief Ed Tomba, she was the focus of
• 12:09
  Speaker 1: very few tips. Some criticized her subsequent removal from the
• 12:12
  Speaker 1: National Crime Information Center database 15 months after she disappeared,
• 12:16
  Speaker 1: which made her largely unknown prior to the rescue. The
• 12:19
  Speaker 1: Cleveland Division of Police and the Federal Bureau of Investigation
• 12:23
  Speaker 1: maintain that her inclusion or exclusion had no bearing on
• 12:26
  Speaker 1: her rescue. Then there's Amanda Berry, who was born April 22, 1986.
• 12:29
  Speaker 1: She disappeared on April 21, 2003, the day before her
• 12:30
  Speaker 1: 17th birthday. She was last heard from around 8 p.m.
• 12:38
  Speaker 1: when she called her sister to tell her that she
• 12:40
  Speaker 1: was getting a ride home from her job at Burger King.
• 12:43
  Speaker 1: The FBI initially considered her a runaway until the week
• 12:46
  Speaker 1: after her disappearance when an unidentified male used her cell
• 12:49
  Speaker 1: phone to call her mother, Luana Miller. He said, I
• 12:53
  Speaker 1: have Amanda. She's fine and she'll be coming home in
• 12:56
  Speaker 1: a couple days. Barry was featured in a 2004 segment
• 12:59
  Speaker 1: of Fox's America's Most Wanted, which linked her to Gina DeJesus,
• 13:04
  Speaker 1: who by that point had also gone missing in Cleveland.
• 13:07
  Speaker 1: Barry and DeJesus were profiled on the Oprah Winfrey Show,
• 13:10
  Speaker 1: the Montel Williams Show, and the self-proclaimed psychic Sylvia Brown
• 13:14
  Speaker 1: told Barry's mother, Luana Miller, in 2004 that her daughter
• 13:18
  Speaker 1: was dead and that she was in water. This pronouncement
• 13:22
  Speaker 1: devastated her mother, causing her to take down pictures and
• 13:25
  Speaker 1: give away Barry's computer. However, Miller continued to search for
• 13:28
  Speaker 1: Barry before dying from heart failure in March 2006. Later
• 13:32
  Speaker 1: that year, on December 25th, 2006, Barry gave birth to
• 13:35
  Speaker 1: a daughter. DNA evidence has confirmed that Castro was the
• 13:39
  Speaker 1: father of the child. Now we have Georgina Lynn de Jesus.
• 13:42
  Speaker 1: She was born February 13th, 1990 and went missing on
• 13:45
  Speaker 1: April 2nd, 2004 at the age of 14. She was
• 13:48
  Speaker 1: last seen at a payphone around 3 p.m. while on
• 13:50
  Speaker 1: the way home from middle school At that time, she
• 13:53
  Speaker 1: was friends with Castro's daughter, Arlene. Shortly before Gina disappeared,
• 13:57
  Speaker 1: she and Arlene had called Arlene's mother, Grimilda Figueroa, to
• 14:01
  Speaker 1: get permission to have a sleepover at De Jesus' house.
• 14:04
  Speaker 1: But she replied that she could not, and the two
• 14:06
  Speaker 1: girls parted ways. Arlene was the last person to see
• 14:09
  Speaker 1: De Jesus before her disappearance. It was under the impression
• 14:12
  Speaker 1: that Castro was picking her up to drop her off
• 14:13
  Speaker 1: at home, and she trusted Castro because... she was friends
• 14:16
  Speaker 1: with his teenage daughter. No one witnessed her abduction and
• 14:19
  Speaker 1: the Amber Alert was not issued, which angered her father.
• 14:22
  Speaker 1: He said in 2006, the Amber Alert should work for
• 14:25
  Speaker 1: any missing child, whether it's an abduction, a runaway, a
• 14:28
  Speaker 1: child needs to be found, and we need to change
• 14:31
  Speaker 1: this law. A year after De Jesus' disappearance, the FBI
• 14:34
  Speaker 1: re-released a composite sketch and description of the male suspect,
• 14:37
  Speaker 1: described as Latino, 25 to 35 years of age, 5
• 14:40
  Speaker 1: foot 10 and 165 to 185 pounds with green eyes
• 14:44
  Speaker 1: and a goatee. According to court records, Castro was 5
• 14:48
  Speaker 1: foot 7, 179 pounds with brown eyes and a goatee.
• 14:52
  Speaker 1: It is crazy that someone can go missing, be abducted
• 14:56
  Speaker 1: and never be found for such a long time. It
• 14:58
  Speaker 1: really makes you wonder what's in the basement of your neighbor. Now,
• 15:02
  Speaker 1: the next one is cool and I have not listened to,
• 15:04
  Speaker 1: and it is someone who worked for 9-1-1 in one
• 15:06
  Speaker 1: of their craziest experiences. This is coming from the user
• 15:11
  Speaker 1: Bayou Brandy on TikTok.
• 15:13
  Speaker 5: Here's my most memorable 9-1-1 call that I ever took
• 15:15
  Speaker 5: in 2004, 2005. we dispatched off what was called a
• 15:19
  Speaker 5: CAD map. Now the CAD map had to be manually updated.
• 15:23
  Speaker 5: So as new subdivisions were being built, new addresses were
• 15:26
  Speaker 5: being added. Those addresses had to be manually entered by
• 15:30
  Speaker 5: someone in order for them to validate. When I validate
• 15:32
  Speaker 5: the address, it pulls it up the location on my map.
• 15:36
  Speaker 5: It also tells me where all the other officers are
• 15:38
  Speaker 5: in relation to that. And it also would tell me
• 15:41
  Speaker 5: the call history that happened at that address. Working a
• 15:44
  Speaker 5: weekend day shift. And this lady calls 911. And the
• 15:47
  Speaker 5: address that she gives me does not validate. And I
• 15:50
  Speaker 5: tried a couple different ways. She tells me the location
• 15:53
  Speaker 5: of about where it's at. And I went ahead and
• 15:55
  Speaker 5: just put it in at a nearest cross street. And
• 15:58
  Speaker 5: then I manually typed in the address and we dispatched
• 16:01
  Speaker 5: it out over the radio as that address. So we've
• 16:04
  Speaker 5: already got help on the way while I ask her
• 16:07
  Speaker 5: what's going on. She is very upset and I finally
• 16:10
  Speaker 5: am able to get her to calm down. And she
• 16:11
  Speaker 5: tells me that she has a new baby and the
• 16:14
  Speaker 5: baby has drowned in the bathtub. She says, and she
• 16:17
  Speaker 5: turned around only for a second. He was face down
• 16:19
  Speaker 5: in the water and he was blue. Getting her to
• 16:22
  Speaker 5: do CPR or I'm trying to get her to do CPR.
• 16:24
  Speaker 5: I will never forget. I asked her, what is the name?
• 16:27
  Speaker 1: It's Jacob.
• 16:28
  Speaker 5: Not uncommon at all for someone to be hysterical when
• 16:29
  Speaker 5: you're trying to give CPR, right? Because that's traumatic. Something
• 16:34
  Speaker 5: just wasn't right. I asked her to count the compressions
• 16:37
  Speaker 5: out loud and the breaths. I don't know if we
• 16:39
  Speaker 5: still do, but back then you did compressions and breaths
• 16:42
  Speaker 5: for a newborn. When she started counting, she was like, one, two, three, four, five, six, seven.
• 16:46
  Speaker 1: It just wasn't working. And then the phone disconnected. And
• 16:48
  Speaker 1: then when I tried to call her back, she didn't answer.
• 16:51
  Speaker 5: Not super uncommon because a lot of times people just
• 16:54
  Speaker 5: lose their during 911 calls, right? I checked with the
• 16:58
  Speaker 5: people that were working the radio and no, no one
• 17:00
  Speaker 5: had made it on scene yet. Come to find out
• 17:02
  Speaker 5: everyone had gotten lost. The first person that ended up
• 17:05
  Speaker 5: being on scene was the fire chief. He happened to
• 17:08
  Speaker 5: live very close to there. He was out in his
• 17:10
  Speaker 5: civilian vehicle. He had his radio with him. He knew
• 17:13
  Speaker 5: exactly where it was. So the fire chief ended up
• 17:15
  Speaker 5: being the first person on scene. He knocks on the
• 17:17
  Speaker 5: door and no one answers. The story goes that he
• 17:19
  Speaker 5: walks back to his personal vehicle. He's going to retrieve
• 17:22
  Speaker 5: his cell phone and call dispatch and check. And as
• 17:24
  Speaker 5: he's walking back to the car, the woman comes outside
• 17:27
  Speaker 5: and she closes the door behind her and she's very upset.
• 17:30
  Speaker 1: And he's like, where's the baby? And she's like, the
• 17:32
  Speaker 1: baby's inside.
• 17:33
  Speaker 5: And when he tells this story later, he says that
• 17:36
  Speaker 5: was his first red flag. Why wouldn't she have the
• 17:38
  Speaker 5: baby in her arms? So she doesn't let him in
• 17:41
  Speaker 5: the house. She goes and retrieves the baby. The baby,
• 17:44
  Speaker 5: come to find out, is nine months old, I believe.
• 17:46
  Speaker 5: Six to nine months old, I think nine. And she
• 17:48
  Speaker 5: hands the baby to Frankie Ninefingers, and she leaves and
• 17:52
  Speaker 5: goes back in the house. And he said in his
• 17:54
  Speaker 5: 30-plus years of working in the field, he had never
• 17:58
  Speaker 5: had a mother who was in distress that she just
• 18:01
  Speaker 5: hands over and walks away.
• 18:03
  Speaker 3: No.
• 18:04
  Speaker 5: Can you guess where this is going yet? So everyone
• 18:06
  Speaker 5: finally arrives on the scene. They do end up transporting
• 18:09
  Speaker 5: Jacob after they've already intubated him in the front yard.
• 18:12
  Speaker 5: And although he did survive, he did have a lack
• 18:15
  Speaker 5: of oxygen to his brain for a substantial amount of time.
• 18:19
  Speaker 5: And he ended up brain dead, but on life support
• 18:21
  Speaker 5: at the hospital. Luminol in the bathroom. And sure enough,
• 18:25
  Speaker 5: they found everywhere when she disconnected the phone and when
• 18:31
  Speaker 5: she wasn't answering the front door. And when she wouldn't
• 18:34
  Speaker 5: let Frankie Nine Fingers in the house, apparently she was
• 18:36
  Speaker 5: cleaning up the blood. And what they determined happened was
• 18:39
  Speaker 5: that she aggressively beat him. She did end up being convicted.
• 18:47
  Speaker 5: And once the state took full custody of Jacob, they
• 18:51
  Speaker 5: made the decision to take him off of life support.
• 18:55
  Speaker 1: Oh, I didn't listen to that, and I didn't think
• 18:56
  Speaker 1: it would be about kids. They're always horrible, but they
• 18:58
  Speaker 1: hit really different when you're a mom. Postpartum depression is terrible,
• 19:01
  Speaker 1: but hurting a child... in any way is absolutely horrible.
• 19:05
  Speaker 1: That's a crazy story and I think we think about
• 19:07
  Speaker 1: what officers go through and ambulance people go through and
• 19:09
  Speaker 1: fire go through but we don't really think about what
• 19:11
  Speaker 1: the dispatchers go through and they're the first mode of
• 19:14
  Speaker 1: communication and it must be so hard for them to
• 19:16
  Speaker 1: just want to help but they can't. They're literally in
• 19:18
  Speaker 1: a chair in an office just trying to calm somebody down.
• 19:21
  Speaker 1: That is horrible.
• 19:22
  Speaker 6: Can you hear me? Is that you telling me you
• 19:28
  Speaker 6: can hear me? Okay, I'm going to take the banging
• 19:33
  Speaker 6: as a yes. So, do you require police? Are you
• 19:37
  Speaker 6: hurt in any way?
• 19:39
  Speaker 4: Just to confirm.
• 19:40
  Speaker 6: Bang again, are you hurt? Bang again if you are.
• 19:46
  Speaker 6: That's amazing. Bang again if you need an ambulance. Okay,
• 19:53
  Speaker 6: are you on your own? Right, okay. I need to know,
• 19:57
  Speaker 6: is it your breathing? Are you breathing okay? Bang if
• 20:00
  Speaker 6: it's a yes. Right, am I right in saying that
• 20:04
  Speaker 6: you're struggling with your breathing? Okay. From your breathing, do
• 20:10
  Speaker 6: you have any other injuries? Are you on the floor? Okay,
• 20:18
  Speaker 6: you're not. Are you in bed? You're in bed. Okay.
• 20:26
  Speaker 6: Let you know I've rang an ambulance, okay? We'll get
• 20:29
  Speaker 6: somebody there for you, all right?
• 20:31
  Speaker 1: Aw, she knew. She clicked in immediately.
• 20:34
  Speaker 6: Well, we will be with you soon. Can you bang
• 20:38
  Speaker 6: again for yes? Is the door unlocked? So the door
• 20:42
  Speaker 6: is locked. Bang a fifth for a yes. Is the
• 20:46
  Speaker 6: door locked? Right, okay. Just wondering how we're going to
• 20:52
  Speaker 6: get in. So we'll need to get police to break
• 20:55
  Speaker 6: into your property, okay? Why are you banging so heavy?
• 21:01
  Speaker 6: Is that okay? Okay. She's so good at this. Jeez.
• 21:31
  Speaker 1: So I looked into this case. It's amazing. A man
• 21:33
  Speaker 1: who's unable to speak met the 999 operator who helped
• 21:36
  Speaker 1: save his life after realizing tapping was his way of
• 21:38
  Speaker 1: communicating over the phone. Stephen McLaren, whose larynx was recently removed,
• 21:43
  Speaker 1: rang the emergency number after he coughed up blood. Catherine Longstaff,
• 21:47
  Speaker 1: an operator at Cleveland's police control room, then asked a
• 21:50
  Speaker 1: series of questions which could be answered by yes or no.
• 21:53
  Speaker 6: Tapping.
• 21:54
  Speaker 1: A handwritten message, the 63-year-old Mr. McLaren said, I owe
• 21:57
  Speaker 1: you my life. Thank you, Catherine, he added. The pair
• 22:00
  Speaker 1: met at a Stockton police station where they described him
• 22:03
  Speaker 1: as a brave, brave man.
• 22:07
  Speaker 6: Ah!
• 22:07
  Speaker 1: Somebody asked me. No, I don't want this as a job.
• 22:09
  Speaker 1: I was about to say, this would be a fun job,
• 22:11
  Speaker 1: but no. Never mind. Never mind!
• 22:13
  Speaker 6: Are you in a vehicle?
• 22:22
  Speaker 4: I'm in a vehicle. My vehicle got stuck in a
• 22:24
  Speaker 4: really bad way.
• 22:25
  Speaker 1: Oh, he's making a heart.
• 22:25
  Speaker 6: Can you track.
• 22:26
  Speaker 4: My phone right now?
• 22:27
  Speaker 6: I am trying to get my phone to pull you up.
• 22:31
  Speaker 4: How far out does help? How far out does help, madam?
• 22:35
  Speaker 4: Give me just a second.
• 22:36
  Speaker 6: We're radioing right now, okay? They're coming back.
• 22:40
  Speaker 4: They're coming back. How close are you? How close are you? Okay,
• 22:43
  Speaker 4: our officers are a little bit away. I'm going to
• 22:45
  Speaker 4: have to kill some skinwalkers.
• 22:47
  Speaker 6: Can you stay on the phone with me?
• 22:49
  Speaker 1: Um, I.
• 22:50
  Speaker 6: Are you able to drive? No, I'm stuck.
• 22:53
  Speaker 4: Do you know what a skinwalker is, ma'am?
• 22:55
  Speaker 2: No, not really.
• 22:57
  Speaker 1: That has to be so scary to hear.
• 22:58
  Speaker 6: I've been a lot of.
• 22:59
  Speaker 4: Bad driving on the road recently, so I've been... I've been, um,
• 23:04
  Speaker 4: just driving around, kind of cruising the left lane about
• 23:07
  Speaker 4: the speed limit, and then I'll find people going about
• 23:09
  Speaker 4: 40 miles an hour, and they try to swerve to
• 23:11
  Speaker 4: hit you, and... And I've just been keeping my safe
• 23:14
  Speaker 4: distance behind these people and using my crystals to drain
• 23:18
  Speaker 4: the negativity out of them so that they don't do
• 23:22
  Speaker 4: that anymore.
• 23:24
  Speaker 1: This case I found really interesting because I was wondering
• 23:26
  Speaker 1: if it was paranormal or what was going on. And
• 23:29
  Speaker 1: what I ended up finding was terrible, terrifying, and horrific.
• 23:34
  Speaker 1: So this is a 22-year-old who police said committed no crime,
• 23:37
  Speaker 1: was sh * * and killed officers. responding to his
• 23:41
  Speaker 1: call for help when he said, I'm not dangerous. The
• 23:44
  Speaker 1: family of 22-year-old Colorado man is seeking charges against the
• 23:48
  Speaker 1: officers who shot and killed him on June 11th after
• 23:51
  Speaker 1: he called 911 asking for help because his car got stuck.
• 23:55
  Speaker 1: I'm stuck in a dangerous place and I will be killed.
• 23:57
  Speaker 1: Glass can be heard saying in a rambling phone call
• 23:59
  Speaker 1: to emergency services. That was released by his family's lawyers. There,
• 24:03
  Speaker 1: he repeatedly told the operator that he loves her, discusses
• 24:06
  Speaker 1: draining negativity out of people with crystals, and fixates on
• 24:09
  Speaker 1: skinwalkers watching him from outside his vehicle. I'm going to
• 24:12
  Speaker 1: need immediate assistance, please, he begged. I'm going through a
• 24:14
  Speaker 1: lot right now. The amateur geologist had two small knives.
• 24:18
  Speaker 1: and a hammer inside his vehicle, which he disclosed to
• 24:20
  Speaker 1: both the 911 operator and the officer as they arrived
• 24:23
  Speaker 1: at the scene, offering repeatedly to throw them outside the
• 24:26
  Speaker 1: vehicle to make officers feel safe. I'm not dangerous. I
• 24:30
  Speaker 1: will keep my hands completely visible, he told the 911 operator.
• 24:34
  Speaker 1: I understand this is a dodgy situation for you guys
• 24:36
  Speaker 1: as well. When law enforcement arrived, body camera footage revealed
• 24:40
  Speaker 1: that Glass did keep his hands visible for almost the
• 24:43
  Speaker 1: entirety of the interactions, with the Clear Creek Sheriff deputies
• 24:47
  Speaker 1: and the Colorado State Patrol officers. He even made heart
• 24:51
  Speaker 1: signs with his hands in gestures of peace towards the officers,
• 24:54
  Speaker 1: but refused to exit his car. He said he was
• 24:57
  Speaker 1: terrified for nearly 70 minutes. Officers in the video are
• 25:01
  Speaker 1: seen joking at each other and talking peacefully with the 22-year-old,
• 25:05
  Speaker 1: with an officer at one time approaching his vehicle, saying
• 25:08
  Speaker 1: that he isn't scared of Glass's behavior.' We' re not going
• 25:11
  Speaker 1: to shoot you,' an officer can be heard saying. Despite
• 25:14
  Speaker 1: this and the fact that a Colorado State Patrol officer
• 25:17
  Speaker 1: can be heard on the radio saying that Glass had
• 25:19
  Speaker 1: committed no crime and the patrol should move on, officers
• 25:23
  Speaker 1: on the scene decided to breach the car window and
• 25:25
  Speaker 1: remove him. One officer stood on the hood of the
• 25:29
  Speaker 1: surrounded car while a second broke into the passenger side window,
• 25:32
  Speaker 1: at which point Glass grabbed his small rock knife and
• 25:35
  Speaker 1: appears to both brandish it towards the officer and possibly
• 25:39
  Speaker 1: cut himself. Officers used then lethal beanbag rounds and shot
• 25:43
  Speaker 1: Glass with a taser, shouting commands at him while he screamed,
• 25:47
  Speaker 1: but the 22-year-old did not attempt to exit the vehicle
• 25:49
  Speaker 1: or engage with any of the officers around him. Ultimately,
• 25:52
  Speaker 1: an officer identified as Clear Creek County Sheriff Deputy Ander
• 25:57
  Speaker 1: Buen shot Glass five times and killed him. An attorney
• 26:00
  Speaker 1: for the Glass family, Sidra Rathod, told Insider that Buen
• 26:04
  Speaker 1: was the first to arrive at the scene and repeatedly
• 26:06
  Speaker 1: escalated the encounter. Christian was clearly in crisis, but what
• 26:09
  Speaker 1: that crisis was, we'll never know. Glass had a history
• 26:12
  Speaker 1: of minor depression and took medication for ADHD. He also
• 26:16
  Speaker 1: smoked marijuana, which is legal in the state of Colorado,
• 26:18
  Speaker 1: but had no significant mental health illnesses or a past
• 26:22
  Speaker 1: history of psychosis. What we do know is that when
• 26:24
  Speaker 1: someone calls 911, whether they're scared or having a mental
• 26:27
  Speaker 1: health crisis, this isn't what we expect of our law
• 26:29
  Speaker 1: enforcement and this isn't how they should respond. So that
• 26:33
  Speaker 1: is one where I had listened to it and I
• 26:34
  Speaker 1: needed to know what happened and it is crazy what
• 26:37
  Speaker 1: did and rest in peace to that young man and
• 26:40
  Speaker 1: terrible situation.
• 26:41
  Speaker 5: I got abducted.
• 26:43
  Speaker 6: Who abducted you?
• 26:44
  Speaker 4: John Green.
• 26:45
  Speaker 6: 911, what is the address to your emergency?
• 26:50
  Speaker 4: That's a street laundry net. What is it?
• 26:55
  Speaker 6: We're a street laundry net. What's the problem?
• 26:58
  Speaker 5: I've been abducted.
• 27:00
  Speaker 4: Who abducted you?
• 27:04
  Speaker 6: John Green.
• 27:06
  Speaker 3: Is it John Green?
• 27:07
  Speaker 5: John Great.
• 27:09
  Speaker 2: Where is he at now?
• 27:11
  Speaker 6: Asleep.
• 27:12
  Speaker 4: Where is he sleeping at?
• 27:16
  Speaker 6: In the bedroom.
• 27:18
  Speaker 1: In what bedroom? There's two houses right by the laundry street.
• 27:24
  Speaker 6: And it's in one of those houses.
• 27:25
  Speaker 5: That you're at the laundry mat?
• 27:28
  Speaker 6: No, I'm in the bedroom with them.
• 27:30
  Speaker 1: Please hurry. Where did he take you from? My apartment.
• 27:45
  Speaker 4: I mean, I was walking with him.
• 27:49
  Speaker 2: You were walking with him?
• 27:53
  Speaker 6: Or were you walking too? I've known him for like
• 27:56
  Speaker 6: a month and a half.
• 27:58
  Speaker 1: Is there any way you can get out of the building?
• 28:01
  Speaker 6: I don't know.
• 28:01
  Speaker 4: Without waking him, I'm scared.
• 28:04
  Speaker 6: If you told him you had to go to the bathroom,
• 28:05
  Speaker 6: he would do something to you? Yeah, because he had
• 28:08
  Speaker 6: me tied up.
• 28:09
  Speaker 1: So are.
• 28:11
  Speaker 3: You tied up now?
• 28:15
  Speaker 6: That's crazy. I looked into this case.
• 28:30
  Speaker 1: A kidnapped victim's harrowing 911 call in 2016 launched an
• 28:33
  Speaker 1: investigation that ended with the arrest of serial killer who
• 28:36
  Speaker 1: admitted to murdering five women and left veteran Ohio detective
• 28:39
  Speaker 1: police officer and emergency call dispatcher with the case they
• 28:43
  Speaker 1: will remember forever. I don't want to forget this case.
• 28:45
  Speaker 1: I don't want anyone to forget it, said Kim Magner.
• 28:48
  Speaker 1: a now-retired Ashland police detective who worked on the notorious case.
• 28:52
  Speaker 1: These women could have been anyone. They could have been me.
• 28:56
  Speaker 1: The investigation began on September 13, 2016, when a kidnapping
• 29:00
  Speaker 1: victim was rescued after making the troubling 911 call. Miller
• 29:04
  Speaker 1: said the caller, who authorities referred to as Jane Doe,
• 29:06
  Speaker 1: spoke through whispers, saying that she was being held captive
• 29:09
  Speaker 1: in a house near a laundromat and that her captor
• 29:11
  Speaker 1: was asleep at her side. Miller dispatched officers where she
• 29:15
  Speaker 1: believed the caller was located. They can't just gangbust into
• 29:18
  Speaker 1: a house, but what if he had woken up with
• 29:20
  Speaker 1: a weapon and hurt her, Miller said. Officer Kurt Dornsley
• 29:23
  Speaker 1: rushed to the scene, being careful to keep his patrol
• 29:26
  Speaker 1: car siren silent, and turned it off so he wouldn't
• 29:29
  Speaker 1: alert the perpetrator. We were trying to be stealthy, Dorsey said.
• 29:33
  Speaker 1: We were told that the suspect was sleeping, so we
• 29:36
  Speaker 1: wanted to approach and not make a bunch of noise.
• 29:38
  Speaker 1: Once Dorsey and his partners arrived at this scene they
• 29:41
  Speaker 1: saw two nearly identical houses on the property miller remained
• 29:44
  Speaker 1: on the phone with jane doe asking questions for specifics
• 29:47
  Speaker 1: about where she was being held so she could relay
• 29:49
  Speaker 1: the information to the officers and zero in on her
• 29:52
  Speaker 1: exact location as dorsey circled the perimeter of the houses
• 29:56
  Speaker 1: he spotted Jane Doe's hand on a window that she
• 29:59
  Speaker 1: had managed to untie her restraints. Officers made the daring
• 30:02
  Speaker 1: rescue 19 minutes after arriving at the scene. So that's nuts.
• 30:07
  Speaker 1: Not only did someone who was kidnapped able to make
• 30:09
  Speaker 1: a 911 call, they were able to stop a serial
• 30:11
  Speaker 1: killer for taking more lives. Again, every day it blows
• 30:15
  Speaker 1: my mind that these people just exist around, and probably
• 30:18
  Speaker 1: only a small percentage of them are ever caught. Now,
• 30:21
  Speaker 1: our next 911 call is a police officer calling 911,
• 30:24
  Speaker 1: but you will never expect what happened.
• 30:27
  Speaker 6: This is 35.
• 30:29
  Speaker 4: This is 35?
• 30:31
  Speaker 1: Yes, Paul's Deli.
• 30:33
  Speaker 4: You're at Paul's Deli?
• 30:36
  Speaker 5: Yes.
• 30:37
  Speaker 1: And this is 35?
• 30:37
  Speaker 4: Yes.
• 30:40
  Speaker 1: What does that mean?
• 30:41
  Speaker 4: Michael lost my badge number.
• 30:44
  Speaker 6: You did what?
• 30:46
  Speaker 3: My badge number.
• 30:47
  Speaker 5: But your badge number is 35?
• 30:50
  Speaker 1: Yes, Michael Rusk.
• 30:53
  Speaker 4: R-U-S-K.
• 30:55
  Speaker 5: And what's wrong?
• 30:56
  Speaker 4: I shot Sergeant Gibson. Do what?
• 31:01
  Speaker 3: I shot Sergeant Gibson.
• 31:05
  Speaker 1: You shot Sergeant Gibson? This 9-1-1 operator is driving me crazy.
• 31:08
  Speaker 1: How did you do that? Let me see, let me see,
• 31:10
  Speaker 1: let me see, Sergeant Gibson.
• 31:12
  Speaker 4: I pulled a gun at him.
• 31:14
  Speaker 1: He's advancing on me.
• 31:17
  Speaker 5: That.
• 31:18
  Speaker 4: And you're in Paul's belly?
• 31:20
  Speaker 2: Yes.
• 31:20
  Speaker 4: Is he breathing?
• 31:21
  Speaker 6: Okay.
• 31:22
  Speaker 1: Okay.
• 31:22
  Speaker 4: Where did you shoot him? You shot him in his arm?
• 31:27
  Speaker 5: Yes.
• 31:27
  Speaker 6: And you're inside.
• 31:41
  Speaker 6: Okay, I need you to take a deep breath for me, okay?
• 31:44
  Speaker 6: Is he breathing?
• 31:45
  Speaker 4: I'm crying!
• 31:46
  Speaker 5: Is he breathing?
• 31:47
  Speaker 1: I'm trying to save his life!
• 31:48
  Speaker 4: Okay, take a deep.
• 31:49
  Speaker 1: Breath, because if he isn't, we need to start CPR.
• 31:52
  Speaker 1: I'm trying. So this was a confusing one because you
• 31:55
  Speaker 1: hear someone freaking out, but you really don't understand the situation.
• 31:57
  Speaker 1: So I looked it up. Ex-James City County officer gets
• 32:00
  Speaker 1: no jail time in shitting of supervising officer. Michael Trenton Rusk, 27,
• 32:05
  Speaker 1: was charged with the shitting of another officer in January 2023.
• 32:08
  Speaker 1: Both were off duty at the time. In a Monday
• 32:11
  Speaker 1: morning hearing in Williamsburg, prosecutors withdrew the use of firearm charge.
• 32:15
  Speaker 1: According to the state's online court information system, on the
• 32:18
  Speaker 1: charge of unlawful wounding, he was found guilty and sentenced
• 32:21
  Speaker 1: to three years. all of which was suspended, the online
• 32:24
  Speaker 1: system states. In a federal lawsuit filed in 2024, Rusk
• 32:28
  Speaker 1: sued the city and the police department, alleging sexual assault
• 32:31
  Speaker 1: in a hostile work environment. He said that the officer
• 32:33
  Speaker 1: he sued, Sgt. Christopher Gibson, had been making sexual advances
• 32:37
  Speaker 1: towards him, tracking his movements and stationing Rusk near Gibson's office.
• 32:41
  Speaker 1: Rusk claimed in the lawsuit that Gibson had been sexually
• 32:44
  Speaker 1: assaulting him the night of new day in a status
• 32:46
  Speaker 1: update filed with the court in the federal lawsuit parties
• 32:49
  Speaker 1: stated a settlement conference in february which concluded without resolution
• 32:53
  Speaker 1: however the parties had later agreed to continue engaging in
• 32:56
  Speaker 1: settlement negotiations i didn't expect that and that is crazy
• 33:00
  Speaker 1: the final 911 call we have is one that you
• 33:03
  Speaker 1: wouldn't see coming 911 call comes into her the dispatcher
• 33:07
  Speaker 1: about her own son And the way she keeps it cool,
• 33:10
  Speaker 1: I could never.
• 33:11
  Speaker 4: Charleston County Emergency Services, upper 29, location of your emergency.
• 33:15
  Speaker 6: Diane? Yeah.
• 33:16
  Speaker 1: This is Caitlin.
• 33:17
  Speaker 6: Yeah.
• 33:18
  Speaker 4: Bruce just got shot.
• 33:20
  Speaker 1: Are you serious?
• 33:21
  Speaker 6: Where? I'm serious.
• 33:21
  Speaker 1: Bruce just got.
• 33:23
  Speaker 6: Shot in the side.
• 33:24
  Speaker 5: Your mom is the operator.
• 33:26
  Speaker 1: Your mom's the operator.
• 33:26
  Speaker 6: Don't hang up. If he dies, I want to talk
• 33:29
  Speaker 6: to him before he dies. Bruce, talk to Mama. Put
• 33:32
  Speaker 6: him on the phone. Hello?
• 33:34
  Speaker 5: Bruce?
• 33:34
  Speaker 6: Yeah. Hey, I love you. you just need to calm
• 33:42
  Speaker 6: down and just focus on that okay press down on
• 33:46
  Speaker 6: that wound okay okay honey take a breath take a
• 33:53
  Speaker 6: breath okay you can do this you can do this
• 33:58
  Speaker 6: okay roll him on his side roll him on his
• 34:02
  Speaker 6: side and clean it out bruce yeah i love you
• 34:05
  Speaker 6: baby Talk to Jesus. Ask him to save you and
• 34:14
  Speaker 6: do it and just believe it, okay?
• 34:16
  Speaker 1: Do you hear me? I couldn't live without knowing what
• 34:24
  Speaker 1: happened in this situation, so I couldn't find anything online.
• 34:26
  Speaker 1: I was able to find it in the TikTok comments
• 34:28
  Speaker 1: of this video, and I'm very happy to report that
• 34:30
  Speaker 1: Bruce is alive, okay? Here's what it says. A real
• 34:32
  Speaker 1: emergency incident years ago, Diane, a 911 dispatcher, took a
• 34:36
  Speaker 1: distress call that became deeply personal when it turned out
• 34:38
  Speaker 1: the victim was her son, Bruce, who had been shot.
• 34:41
  Speaker 1: While remaining calm and performing her job, she helped direct
• 34:44
  Speaker 1: the caller on how to control the bleeding and instruct
• 34:46
  Speaker 1: them on what to do until help arrived. During the call,
• 34:48
  Speaker 1: she briefly spoke directly to Bruce on the phone, told
• 34:51
  Speaker 1: him she loved him, and encouraged him to stay focused
• 34:53
  Speaker 1: and calm. Thanks to her guidance and the subsequent response,
• 34:55
  Speaker 1: Bruce survived the shooting, though he suffered injuries requiring surgery.
• 34:59
  Speaker 1: I am thankful for that, but I'm also thankful for
• 35:01
  Speaker 1: all of you, and I hope that none of you
• 35:02
  Speaker 1: need to call 911 any time soon. Which of today's
• 35:06
  Speaker 1: cases stuck with you the most? Life is scary, life
• 35:08
  Speaker 1: is hard, and life can be rough. Keep yourself safe.
• 35:11
  Speaker 1: Until next time, boot crew, love you. Thanks for watching
• 35:14
  Speaker 1: today's video and don't forget to check out ZocDoc.com slash Selena.
• 35:18
  Speaker 1: Book an appointment today.