Latest / Closing the Deal with Fexingo: Sales, Negotiation, and Revenue Conversations for Operators
How Sales Teams Lose Trust With Feature Creep
Sales teams often overpromise to close deals, adding features that destroy margins and delay launches. This episode examines the cost of feature creep using a fictional SaaS case where adding three niche modules increased development time by forty percent while shrinking gross margin by twelve points. Lucas and Luna discuss how to say no to scope expansion, protect unit economics, and maintain customer trust by delivering core value reliably rather than chasing every request.
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The skinny
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