Difficult Customers #LIVE

HVAC School - For Techs, By Techs · Sep 15, 2019 · 1h 3m

In this live conversation, we discuss some real-life situations with difficult customers. We also cover some helpful tips we learned along the way.

When Bryan started Kalos, there was one situation where a customer blamed him for lying about a customer diagnosis. So, that was how Bryan fired his first customer. However, many of us want to fire several customers, and that's when we have to look in the mirror and evaluate ourselves. When the problem truly isn't with us, we have to make a choice to say, "Sorry you feel that way," and walk away after we've tried our best.

Sometimes, customers…