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Why do Digital Banking Transformations Stall Before they Even Start?
The technology is often the easiest part. The real obstacles are culture, leadership, and the invisible rules that govern how people work.
In this episode of Next Best Action, host Alex Jimenez sits down with CarrieAnne Cormier, founder of BankSmart Studio and former COO of IC Credit Union. Together, they pull back the curtain on why so many digital transformations at community banks and credit unions fail to gain momentum. CarrieAnne shares hard-won lessons from the trenches, from her early days at Avidia Bank to her COO role, revealing that the biggest red flags have nothing to do with the…
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