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Insights into the Realities of 2023 GenAI Software Implementations | Tinder on Customers
Episode 37 | Lessons from 500 Reviews
The Big Themes:
GenAI feedback: Despite being a central 2023 technology discussion theme, GenAI did not substantially transform software implementation outcomes, as indicated by data from over 500 reviews. Bonnie says the feedback she received was more about project fundamentals, such as data quality, project plans, and teams. Looking ahead to 2024, Bonnie anticipates a greater impact from generative AI, especially in terms of efficiency and speed.
Turnover impact: Project team turnover, both within the client organization and among consulting teams, is a…
The skinny
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