AI and the Moral Question of our Time
Interview with GM of NiCE Cognigy Philipp Heltewig In this interview, we speak with Philipp Heltewig, Chief AI Officer at NiCE and General Manager of NiCE Cognigy, about the journey of building Cognigy from a startup in 2016 to a $1 billion acquisition by NiCE Ltd. in 2025. Philipp reflects on the early frustrations that inspired the company, the rapid evolution of enterprise AI adoption, and how customer service is shifting from chatbots to agentic AI systems capable of acting autonomously within enterprise workflows. Cognigy was founded in 2016 by Philipp Heltewig, Sascha Poggemann, and…
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