CHRIS VOSS - Mastering The Art Of Negotiation

London Real · Jul 17, 2022 · 2h 5m

Former FBI hostage negotiator Chris Voss explains tactical empathy, mirroring, the power of no and why he aims for "that's right", with stories from bank robberies and kidnappings.

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Chapters

2:27 Brian introduces Chris Voss

6:44 Trump, Kim Jong-un and the three negotiator types

16:13 Why being likeable matters

18:12 Unknown unknowns and fear of loss

25:24 Silence, tells and reading people

32:28 Munich 1972 and the birth of hostage negotiation

37:33…