Sticky Notes vs. Software and The Fight for Our Legitimacy / Inside Service Design / Ep. #09
Are we being left behind...
Let's think about this for a moment.
Architects have AutoCAD. Finance folks have Excel. Sales teams have Salesforce. The list goes on.
But what do we as service design professionals have?
If we're a bit cynical, you could say that often it’s a wall of sticky notes (that the cleaners throw away at night).
This brings up a deep and often unspoken insecurity in our field.
Could it be that our work is seen as "fluffy" or "invisible" because we lack the "hard" tools that other departments have?
That is the provocative question Maxe van Heeswijk brought to the Circle…
The skinny
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