Ep. 86 - VISA on The Service Gap In Payments: Why Great Tech Isn't Enough Anymore - Recorded LIVE from the Equals stand @ Money 20/20 Europe
Recorded live from the Equals stand at Money20/20 Amsterdam, Grant Evans is joined by Harry Maurice, Director at Visa Consulting & Analytics, to unpack new industry research into embedded finance and what businesses really need from their financial services partners.Harry shares why embedded finance has moved from innovation project to boardroom priority, and why many providers are still overlooking one of the biggest differentiators in the market — service. The discussion explores how onboarding, implementation, customer support, and long-term account management are becoming just as…
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