This Week: Elevating Customer Service, Rewards, and Loyalty with Verizon Consumer Group CEO, Sowmyanarayan Sampath
Analysts Don Kellogg and Roger Entner are joined by CEO of Verizon Consumer Group, Sampath, to discuss the company’s cutting-edge customer service strategies and forward-looking vision.
00:24 Enhancing customer service through technology
02:58 Proactive problem solving with AI
05:10 My Verizon app features and impact
08:31 Verizon's My Access rewards focus
09:55 Verizon's multi-tiered loyalty strategy
10:29 Long-term customer service goals
11:27 Episode wrap-up
Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, Sampath, Verizon, customer…
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