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Episode 42 - Your Reaction Is the Policy: How leaders create or stifle learning in the first three seconds
Your meetings went quiet, and you figured your team had nothing to say. In this episode of Toby Talks, Toby Hoy takes you inside a distribution warehouse where one silent order picker let a mislabeled bin turn into 400 wrong cases and an eleven-thousand-dollar bill. She saw the problem on day one. She'd also seen what happened to the last person who asked a question.
If you lead anyone, your reactions already taught your team how much speaking up costs. Toby brings an operations eye and breaks down the Flinch Test, the hidden price of a quiet team, a three-step reset for bad news, and the…
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