Mary’s Tragic Stay at Waterview Heights | Rochester News

Rochester News Today | 2 Min News | The Daily News Now! · Aug 19, 2026 · 1m

A family speaks out about the devastating neglect their mother endured at Waterview Heights Nursing Home, where she was left freezing or overheated, ignored when calling for help, and suffered worsening health leading to immobility and sores. Despite reporting concerns to staff and elder abuse services, they say their pleas were dismissed or met with empty promises — even prompting police involvement during her removal. Mary’s spirits lifted after returning home, but she died four months later. Now, as the facility prepares to close, the family demands answers: why wasn’t action taken sooner?…