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Salesforce Disrupts ITSM With Conversational Agentforce Platform
In today's Cloud Wars Minute, I unpack how Salesforce is reinventing IT support with its new Agentforce platform.
Highlights
00:11 — Salesforce has launched Agentforce IT Service. This product suite is described by the company as an agent-first, conversational-first IT support solution. Unlike lengthy back-and-forth interactions with service desk staff, the new system introduces a conversation-based resolution model that’s available 24/7.
01:15 — Muddu Sudhakar, SVP and GM, IT and HR Service at Salesforce, said, "The fragmented, legacy ITSM model is fundamentally broken. By building…
The skinny
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