Ep 218 How to Handle Complaints in an Aesthetic Clinic | Dr Jake Sloane & David Segal
Episode 218 showcases our hosts Dr Jake Sloane & David Segal.
As injectors and clinic-owners, we don't always get things right. And even when we do, our patients don't always see it that way. Complaints can vary from mild nuisances to full blown medicolegal nightmares. They will always occur in some form and they can cause significant anxiety for businesses and injectors alike.
00:00 Introduction
04:55 Podcast Topic Introduction Complaints
06:19 Why Patients Complain
09:28 Expectation Versus Reality
12:33 Emotional Reactions to Complaints
18:16 Learning From Complaints
23:53 Identifying Red…
The skinny
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