Latest / Omni Talk Retail / The Biggest Google Search Shift In 25 Years | Fast Five Shorts
Transcript
- 0:00Google
- 0:00Search
- 0:01is
- 0:01getting
- 0:01its
- 0:01biggest
- 0:02overhaul
- 0:02in
- 0:03over
- 0:0325
- 0:04years.
- 0:04This
- 0:04announcement
- 0:05is
- 0:05quite
- 0:05big,
- 0:06with
- 0:06the
- 0:06company
- 0:06announcing
- 0:07at
- 0:07its
- 0:07IO
- 0:08Developer
- 0:08Conference
- 0:08last
- 0:09week
- 0:09that
- 0:09it's
- 0:09completely
- 0:10reimagining
- 0:10the
- 0:11search
- 0:11box
- 0:11with
- 0:11AI
- 0:12surpassing
- 0:131
- 0:13billion
- 0:13monthly
- 0:14users
- 0:14for
- 0:14AI
- 0:15mode
- 0:15and
- 0:15launching
- 0:16always
- 0:16on
- 0:16background
- 0:17agents
- 0:17that
- 0:18monitor
- 0:18the
- 0:18web
- 0:19without
- 0:19any
- 0:19user
- 0:20prompt,
- 0:20according
- 0:21to
- 0:21the
- 0:21Verge,
- 0:22which
- 0:22once
- 0:22again,
- 0:22for
- 0:23all
- 0:23you
- 0:23loyal
- 0:23listeners
- 0:24out
- 0:24there
- 0:24should
- 0:24never
- 0:25be
- 0:25confer
- 0:25Confused
- 0:26Confused
- 0:26with
- 0:27the
- 0:27fabulous
- 0:28band
- 0:28the
- 0:28verve.
- 0:29Google
- 0:29announced
- 0:30five
- 0:30major
- 0:30search
- 0:31changes
- 0:31at
- 0:31its
- 0:32May
- 0:3219
- 0:32keynote.
- 0:33Number
- 0:33one,
- 0:34a
- 0:34completely
- 0:34rebuilt
- 0:35search
- 0:35box.
- 0:35Number
- 0:35two,
- 0:36a
- 0:36new
- 0:36default
- 0:36AI
- 0:37model
- 0:37powering
- 0:38AI
- 0:38mode.
- 0:38Number
- 0:39three,
- 0:39persistent
- 0:40background
- 0:40agents
- 0:41that
- 0:41work
- 0:41on
- 0:41a
- 0:41user's
- 0:42behalf
- 0:42without
- 0:42being
- 0:42asked.
- 0:43Number
- 0:44four,
- 0:44expanded
- 0:45agentic
- 0:45booking
- 0:46for
- 0:46local
- 0:46services
- 0:46and
- 0:47number
- 0:47five
- 0:48and
- 0:48finally,
- 0:48a
- 0:48rollout
- 0:49of
- 0:49personal
- 0:49intelligence
- 0:50features
- 0:50to
- 0:51nearly
- 0:51200
- 0:52countries.
- 0:53And
- 0:53most
- 0:53features
- 0:54require
- 0:54no
- 0:55subscription.
- 0:55The
- 0:56new
- 0:56search
- 0:56box
- 0:56supports
- 0:57text,
- 0:57image
- 0:58files,
- 0:58videos
- 0:59and
- 0:59Chrome
- 0:59tabs
- 1:00simultaneously.
- 1:01Background
- 1:02agents,
- 1:02a
- 1:02new
- 1:03category
- 1:03entirely,
- 1:04can
- 1:04monitor
- 1:04topics
- 1:05of
- 1:05interest
- 1:05and
- 1:06proactively
- 1:07Surface
- 1:07updates
- 1:08without
- 1:08the
- 1:08user
- 1:09ever
- 1:09even
- 1:09typing
- 1:10a
- 1:10query.
- 1:10For
- 1:11retailers,
- 1:11the
- 1:11implications
- 1:12here
- 1:12are
- 1:12potentially
- 1:13significant.
- 1:13AI
- 1:14generated
- 1:14shopping
- 1:15summaries
- 1:15now
- 1:15claim
- 1:16the
- 1:16majority
- 1:16of
- 1:17above
- 1:17the
- 1:17fold
- 1:17real
- 1:18estate
- 1:18in
- 1:18product
- 1:18searches
- 1:19and
- 1:20brands
- 1:20cited
- 1:20inside
- 1:21AI
- 1:21overviews
- 1:22are
- 1:22seeing
- 1:22meaningfully
- 1:23more
- 1:23organic
- 1:24clicks
- 1:24than
- 1:25non
- 1:25cited
- 1:26competitors,
- 1:26according
- 1:27to
- 1:27early
- 1:27data.
- 1:28Laura
- 1:28this
- 1:29also
- 1:29happens
- 1:29to
- 1:29be
- 1:29the
- 1:30A
- 1:30and
- 1:30M
- 1:31put
- 1:31you
- 1:31on
- 1:31the
- 1:32spot
- 1:32question
- 1:32of
- 1:32the
- 1:33week
- 1:33the
- 1:33A
- 1:33and
- 1:33M
- 1:33consumer
- 1:34and
- 1:34retail
- 1:34groups
- 1:34put
- 1:34you
- 1:35on
- 1:35the
- 1:35spot
- 1:35question
- 1:35of
- 1:35the
- 1:35week.
- 1:36And
- 1:36so
- 1:36here
- 1:36it
- 1:36is.
- 1:37Often
- 1:37people
- 1:38are
- 1:38criticized
- 1:39for
- 1:39using
- 1:39AI
- 1:40like
- 1:40Google.
- 1:41Are
- 1:42these
- 1:42changes
- 1:42enough
- 1:43to
- 1:43make
- 1:43people
- 1:43use
- 1:44Google
- 1:44search
- 1:44like
- 1:45AI?
- 1:46I
- 1:46think
- 1:46the
- 1:46simple
- 1:47question
- 1:47is
- 1:47that
- 1:47people
- 1:47are
- 1:49probably
- 1:49already
- 1:49using
- 1:50Google
- 1:50or
- 1:51the
- 1:51simple
- 1:51answer
- 1:51to
- 1:51that
- 1:52is
- 1:52people
- 1:52are
- 1:52using
- 1:53Google
- 1:53like
- 1:53AI.
- 1:55And
- 1:55I
- 1:55have
- 1:56always
- 1:57really
- 1:57my
- 1:57sort
- 1:58of
- 1:58black
- 1:58and
- 1:58white
- 1:58take
- 1:59is
- 1:59just
- 1:59that
- 1:59Google
- 2:00wins.
- 2:00I
- 2:00mean
- 2:00Google
- 2:01is
- 2:01the
- 2:02best,
- 2:02is
- 2:03the
- 2:03best
- 2:03positioned
- 2:04here
- 2:04it
- 2:05has
- 2:05the
- 2:05volume.
- 2:06Especially
- 2:06when
- 2:07it
- 2:07comes
- 2:07to
- 2:08AI
- 2:08and
- 2:09commerce
- 2:12you
- 2:12can't
- 2:12beat
- 2:13the
- 2:13volume
- 2:14that
- 2:14Google
- 2:15has
- 2:15right
- 2:15now.
- 2:16You
- 2:17know
- 2:17there
- 2:17was
- 2:17a
- 2:17chart
- 2:17that
- 2:17went
- 2:18around
- 2:18a
- 2:19few
- 2:19months
- 2:19ago
- 2:20around
- 2:20you
- 2:20know,
- 2:21daily
- 2:21traffic
- 2:21for
- 2:22purchasable
- 2:22product
- 2:23and
- 2:23it
- 2:23showed
- 2:23this
- 2:23big
- 2:24huge
- 2:24bar
- 2:25for
- 2:25ChatGPT.
- 2:27The
- 2:27math
- 2:27has
- 2:28people
- 2:28have
- 2:28debated
- 2:29the
- 2:29math
- 2:29online
- 2:30in
- 2:30the
- 2:30in
- 2:30the
- 2:31the
- 2:32retail
- 2:32substacks
- 2:33and
- 2:34so
- 2:34and
- 2:34kind
- 2:34of
- 2:35cleared
- 2:35some
- 2:35of
- 2:35it
- 2:35up.
- 2:36But
- 2:37you
- 2:37know
- 2:38the
- 2:38short
- 2:38story
- 2:38is
- 2:39that
- 2:39actually
- 2:39Amazon
- 2:40traffic
- 2:40is
- 2:40way
- 2:41higher
- 2:41and
- 2:41then
- 2:41Google
- 2:42just
- 2:42blows
- 2:42them
- 2:42all
- 2:42out
- 2:43of
- 2:43the
- 2:43water
- 2:43now,
- 2:43you
- 2:44know,
- 2:44harder
- 2:44to
- 2:44figure
- 2:45out
- 2:45where
- 2:46whether
- 2:46all
- 2:46of
- 2:46that
- 2:47is
- 2:47around
- 2:47trying
- 2:48to
- 2:48buy
- 2:48stuff.
- 2:49You
- 2:50know
- 2:50the
- 2:50flip
- 2:51side
- 2:51is
- 2:51you
- 2:51know
- 2:51Google
- 2:52has
- 2:52all
- 2:52these
- 2:52statistics
- 2:53about
- 2:54users
- 2:55and
- 2:55using
- 2:55AI
- 2:56mode.
- 2:57I
- 2:57don't
- 2:57know
- 2:57if
- 2:57anyone's
- 2:58actually
- 2:58doing
- 2:58that
- 2:58by
- 2:59choice,
- 3:00you
- 3:00know,
- 3:00and
- 3:00if
- 3:01anybody
- 3:01who's
- 3:02ever
- 3:02gotten
- 3:02an
- 3:02AI
- 3:02overview,
- 3:03I
- 3:03think
- 3:04there's
- 3:04a
- 3:04real
- 3:05feeling
- 3:05that
- 3:05they're
- 3:05wrong
- 3:06a
- 3:06lot
- 3:06of
- 3:06the
- 3:06time.
- 3:07Is
- 3:08it
- 3:08wrong
- 3:08more
- 3:08than
- 3:08ChatGPT
- 3:09or
- 3:10its
- 3:10brethren?
- 3:10I
- 3:11don't
- 3:11know.
- 3:11Are
- 3:11we
- 3:11just
- 3:12accustomed
- 3:12to
- 3:12Google
- 3:12being
- 3:13right
- 3:13a
- 3:13lot?
- 3:14You
- 3:14know,
- 3:15but
- 3:16that
- 3:16all
- 3:16said,
- 3:18Google's
- 3:18position
- 3:19as
- 3:20the,
- 3:21the
- 3:21destination
- 3:22of
- 3:22choice
- 3:22in
- 3:23the
- 3:23past,
- 3:24you
- 3:24know,
- 3:24I
- 3:25still
- 3:25think
- 3:25sets
- 3:26it
- 3:26up
- 3:26really
- 3:26well
- 3:27to
- 3:27be,
- 3:28you
- 3:28know,
- 3:28the
- 3:29shopping
- 3:29destination.
- 3:31And
- 3:31that's,
- 3:32that's
- 3:32the
- 3:32part
- 3:32that
- 3:32I'm
- 3:32actually
- 3:33most
- 3:33focused
- 3:33on
- 3:33in
- 3:34all
- 3:34of
- 3:34Google's
- 3:34announcements
- 3:35is
- 3:36not
- 3:36really
- 3:36AI
- 3:37mode
- 3:37broadly,
- 3:37but
- 3:38all
- 3:38of
- 3:38the
- 3:39AI
- 3:39enabled
- 3:39shopping
- 3:40features
- 3:40that
- 3:40are
- 3:41underneath
- 3:41it.
- 3:42You
- 3:42know,
- 3:43Scott
- 3:44Wingo,
- 3:44who
- 3:44writes
- 3:45the
- 3:45retail
- 3:45Gentex
- 3:46substack,
- 3:47he
- 3:47talked,
- 3:47he
- 3:48called
- 3:48out,
- 3:49he
- 3:49called
- 3:49out
- 3:49specifically
- 3:50that
- 3:51they
- 3:51added
- 3:52conversational
- 3:53attributes
- 3:54to,
- 3:54you
- 3:55know,
- 3:55how
- 3:55you
- 3:55tag
- 3:56a
- 3:56product
- 3:56on
- 3:56Google.
- 3:57And
- 3:57that's
- 3:58a
- 3:58move
- 3:58toward,
- 3:59you
- 3:59know,
- 4:00reading
- 4:00a
- 4:00product's
- 4:01information
- 4:01more
- 4:02like
- 4:02a
- 4:02ChatGPT
- 4:03or
- 4:03you
- 4:04know,
- 4:04an
- 4:04answer
- 4:04engine
- 4:05would
- 4:05instead
- 4:05of
- 4:05just
- 4:05a
- 4:06keyword.
- 4:06And,
- 4:07and
- 4:07so,
- 4:08you
- 4:08know,
- 4:08the
- 4:08search
- 4:08bar
- 4:09is
- 4:09a
- 4:09place
- 4:09where
- 4:09consumers
- 4:10want,
- 4:11are
- 4:11going
- 4:11to
- 4:12use
- 4:12natural
- 4:12language.
- 4:13I
- 4:13think
- 4:13we're
- 4:13just
- 4:13all
- 4:13getting
- 4:14used
- 4:14to
- 4:15doing
- 4:15that
- 4:15everywhere
- 4:16we
- 4:16search.
- 4:18And
- 4:18so
- 4:18I
- 4:18think
- 4:19the
- 4:19short
- 4:19story
- 4:19is
- 4:19if
- 4:20you're
- 4:20a
- 4:20retailer
- 4:20brand,
- 4:21you
- 4:21just
- 4:21have
- 4:21to
- 4:21be
- 4:21ready
- 4:22for
- 4:22this
- 4:22reality.
- 4:24I
- 4:24think
- 4:24Google
- 4:24is
- 4:24still
- 4:25really
- 4:25well
- 4:25positioned.
- 4:26I
- 4:26think
- 4:27the
- 4:28reasons
- 4:28why
- 4:28will
- 4:28come
- 4:29up
- 4:29in
- 4:29a
- 4:29little
- 4:29bit.
- 4:29And
- 4:29when
- 4:30we
- 4:30talk
- 4:30a
- 4:30little
- 4:30bit
- 4:30more
- 4:30about
- 4:30Klarna
- 4:32and
- 4:33what's
- 4:33going
- 4:33to
- 4:34happen
- 4:34on,
- 4:34on
- 4:35chatgpt,
- 4:36but
- 4:36the
- 4:37way
- 4:37your
- 4:37product
- 4:37information
- 4:38is
- 4:38structured,
- 4:39you
- 4:39know,
- 4:39the
- 4:40richness
- 4:40of
- 4:40your
- 4:40attributes,
- 4:42you
- 4:42know,
- 4:42based
- 4:42on
- 4:42what
- 4:42I've
- 4:43heard
- 4:43from
- 4:43brands
- 4:43I
- 4:43mentioned,
- 4:44I,
- 4:44you
- 4:44know,
- 4:44spoke
- 4:44with
- 4:45somebody
- 4:45from
- 4:45Steve
- 4:45Madden,
- 4:46they
- 4:46said
- 4:46it
- 4:47took
- 4:47a
- 4:47year
- 4:47to
- 4:47make
- 4:48sure
- 4:48their
- 4:48data
- 4:48was
- 4:49ready
- 4:49and
- 4:49they,
- 4:49they
- 4:50worked
- 4:50with
- 4:50Scott
- 4:50Wingo's
- 4:51company
- 4:51incidentally.
- 4:52And
- 4:52so
- 4:53they,
- 4:54they
- 4:54had
- 4:54to
- 4:54get
- 4:54their
- 4:55data
- 4:55ready.
- 4:55It
- 4:55took
- 4:55up
- 4:56to
- 4:56a
- 4:56year.
- 4:57Obviously
- 4:57they're
- 4:57probably
- 4:58still
- 4:58iterating
- 4:58all
- 4:59the
- 4:59time
- 4:59because
- 4:59these
- 5:00engines
- 5:00can
- 5:00read
- 5:01all
- 5:01kinds
- 5:01of
- 5:01different
- 5:01stuff.
- 5:02So
- 5:02if
- 5:02Google
- 5:03being
- 5:03active
- 5:03in
- 5:04this
- 5:04space
- 5:04is
- 5:04the
- 5:04impetus
- 5:05for
- 5:05that
- 5:05from
- 5:05the,
- 5:06from
- 5:06the
- 5:06retail
- 5:07perspective,
- 5:08you
- 5:08know,
- 5:09then
- 5:09I
- 5:09think
- 5:09it's
- 5:10a
- 5:10really,
- 5:11you
- 5:11know,
- 5:11worthwhile
- 5:12place
- 5:12for
- 5:13a
- 5:13retailer
- 5:13or
- 5:13brand
- 5:13to
- 5:14spend
- 5:14their
- 5:14time.
- 5:15Nice.
- 5:16Okay,
- 5:16so
- 5:16I've
- 5:16got,
- 5:16I've
- 5:17got
- 5:17an
- 5:17observation
- 5:18that
- 5:18I'm
- 5:18going
- 5:18to
- 5:18push
- 5:18you
- 5:19a
- 5:19little
- 5:19bit
- 5:19because
- 5:20I
- 5:20think
- 5:20it's
- 5:20important
- 5:21to
- 5:21push
- 5:21you.
- 5:21I
- 5:21want
- 5:21to
- 5:21push
- 5:21you
- 5:22on
- 5:22this
- 5:22one.
- 5:22So
- 5:22the
- 5:23first
- 5:23one
- 5:23is
- 5:23the
- 5:23observation
- 5:24that
- 5:24there
- 5:24are
- 5:24sub
- 5:25stacks
- 5:25and
- 5:25subreddits
- 5:26for
- 5:26all
- 5:26the
- 5:27things
- 5:27we
- 5:27geek
- 5:27out
- 5:27on.
- 5:28That.
- 5:28That
- 5:28is
- 5:28fantastic.
- 5:29I
- 5:29love
- 5:29that
- 5:30you
- 5:30just
- 5:30came
- 5:30clean
- 5:30on
- 5:31that.
- 5:31That's
- 5:31great.
- 5:32And
- 5:32then
- 5:33second,
- 5:33I
- 5:33want
- 5:33to
- 5:33push
- 5:33you
- 5:33so
- 5:33you
- 5:34think,
- 5:34you
- 5:34think
- 5:34Google
- 5:35has
- 5:35a
- 5:35right
- 5:35to
- 5:36win
- 5:36and
- 5:36I
- 5:36want
- 5:36to
- 5:36be
- 5:37very
- 5:37specific
- 5:37in
- 5:37understanding
- 5:38what
- 5:38you
- 5:38think
- 5:38they
- 5:39have
- 5:39a
- 5:39right
- 5:39to
- 5:39win
- 5:40at.
- 5:41So
- 5:41what
- 5:41do
- 5:41you
- 5:42think
- 5:42if
- 5:42you're
- 5:43specific?
- 5:44I
- 5:44think
- 5:44they
- 5:45still
- 5:45have
- 5:45the
- 5:45right
- 5:45to
- 5:46win
- 5:47at
- 5:47shopping
- 5:48and
- 5:48how
- 5:49people
- 5:49gather
- 5:50information
- 5:52for
- 5:52their
- 5:52purchases.
- 5:53Because
- 5:54we
- 5:54have
- 5:55seen
- 5:56if
- 5:56ChatGPT
- 5:57and
- 5:57it's
- 5:58a
- 5:58checkout
- 5:59in
- 5:59another
- 5:59world
- 5:59had
- 6:00instant
- 6:01checkout
- 6:01had
- 6:01caught
- 6:01on
- 6:02and
- 6:02people
- 6:02were
- 6:03out
- 6:03here
- 6:03trying
- 6:03to
- 6:03check
- 6:04out
- 6:04in
- 6:05chatbots
- 6:06and
- 6:06very
- 6:06comfortable
- 6:06with
- 6:06it,
- 6:08then
- 6:09we
- 6:09might
- 6:09be
- 6:09having
- 6:10a
- 6:10different
- 6:10conversation
- 6:11because
- 6:11that
- 6:11might
- 6:11be
- 6:11telling
- 6:12us
- 6:12that
- 6:12people
- 6:12have
- 6:13decamped
- 6:14from
- 6:14all
- 6:14of
- 6:14their
- 6:15previous
- 6:15shopping
- 6:16habits
- 6:16online
- 6:17and
- 6:17they're
- 6:17doing
- 6:18everything
- 6:18somewhere
- 6:19else.
- 6:20They
- 6:20retired
- 6:21instant
- 6:22checkout
- 6:22because
- 6:22people
- 6:23still
- 6:23want
- 6:23to
- 6:23check
- 6:23out
- 6:23on
- 6:24the
- 6:24retailer
- 6:25websites.
- 6:25And
- 6:25I
- 6:25feel
- 6:26like
- 6:26Google
- 6:27probably
- 6:27could
- 6:28have
- 6:28told
- 6:28them
- 6:28that
- 6:29based
- 6:29on,
- 6:30you
- 6:30know,
- 6:30what
- 6:30Google
- 6:31has
- 6:31seen
- 6:31over,
- 6:32you
- 6:32know,
- 6:32time
- 6:32with
- 6:32Google
- 6:33shopping
- 6:34where
- 6:35historically
- 6:36and
- 6:37consumers
- 6:37can
- 6:37change
- 6:38anytime.
- 6:39But
- 6:39I,
- 6:40I
- 6:40think
- 6:40that
- 6:40it
- 6:41told
- 6:41us
- 6:41that
- 6:41peop
- 6:42that
- 6:42consumers
- 6:43are
- 6:43doing
- 6:44a
- 6:44lot
- 6:44of
- 6:44research
- 6:44on
- 6:44ChatGPT
- 6:46but
- 6:47it,
- 6:47it's
- 6:47not
- 6:47necessarily
- 6:49where
- 6:49they're
- 6:49putting
- 6:50all
- 6:50of
- 6:50their,
- 6:50their
- 6:51stock.
- 6:52The,
- 6:52the
- 6:52place
- 6:52where
- 6:53I
- 6:53think
- 6:53Google
- 6:53has
- 6:53really
- 6:54has
- 6:54the
- 6:54right
- 6:54to
- 6:54win
- 6:54though
- 6:55is
- 6:55if
- 6:55this
- 6:55at
- 6:55any
- 6:56point
- 6:56goes
- 6:57agentic
- 6:57or
- 6:58aut
- 6:59because,
- 6:59and
- 6:59you
- 7:00know,
- 7:00I'm
- 7:00spoiling
- 7:01our
- 7:01discussion
- 7:01about
- 7:01Klarna
- 7:02a
- 7:02little
- 7:02bit.
- 7:03That's
- 7:03okay.
- 7:03The
- 7:04wallet
- 7:05and
- 7:05payment
- 7:06and
- 7:06the
- 7:06idea
- 7:06of
- 7:07your
- 7:07robot
- 7:08paying
- 7:08for
- 7:08you
- 7:09requires
- 7:09a
- 7:09lot
- 7:10of
- 7:10security,
- 7:11technically
- 7:12speaking,
- 7:13security.
- 7:13And
- 7:14then,
- 7:15you
- 7:15know,
- 7:15qualitatively
- 7:16speaking,
- 7:16trust
- 7:17and
- 7:18where
- 7:18you're
- 7:18going
- 7:18to
- 7:18pay.
- 7:19And
- 7:20Google
- 7:21already
- 7:21has
- 7:21that
- 7:22trust.
- 7:22It
- 7:22has
- 7:22a
- 7:23wallet,
- 7:24it
- 7:24has,
- 7:24you
- 7:25know,
- 7:25some,
- 7:26some
- 7:26features
- 7:26that
- 7:27are
- 7:27already
- 7:27built
- 7:27in
- 7:28versus
- 7:29this
- 7:29idea
- 7:29that
- 7:30you're
- 7:30going
- 7:30to
- 7:30have
- 7:30to
- 7:31sort
- 7:31of
- 7:31build
- 7:31all
- 7:31this
- 7:32infrastructure
- 7:33in
- 7:33a
- 7:33chat
- 7:34GPT.
- 7:35Now
- 7:35you
- 7:36know,
- 7:36I,
- 7:36I'm
- 7:36sure
- 7:36OpenAI
- 7:37we
- 7:37have
- 7:37these
- 7:38partnerships
- 7:38with
- 7:38Shopify
- 7:39and
- 7:39there's,
- 7:39there's,
- 7:39there's
- 7:40stuff
- 7:40coming
- 7:40up,
- 7:40you
- 7:41know,
- 7:41we
- 7:41could
- 7:42do
- 7:42as
- 7:42the
- 7:42subsex
- 7:43show,
- 7:43we
- 7:43could
- 7:44have
- 7:44a
- 7:44whole
- 7:44other
- 7:44podcast
- 7:45just
- 7:45about
- 7:45that.
- 7:47But
- 7:47I
- 7:47still
- 7:48am
- 7:50curious
- 7:50about
- 7:50where
- 7:51Google
- 7:52will
- 7:52go
- 7:52to
- 7:54really
- 7:54kind
- 7:54of
- 7:55take
- 7:55control
- 7:55or
- 7:56be
- 7:57the
- 7:57winner
- 7:57here.
- 7:57Because
- 7:58I
- 7:58just
- 7:58think
- 7:58that
- 7:58the
- 7:58big,
- 8:00the
- 8:01companies
- 8:01and
- 8:01the
- 8:02technology
- 8:03that
- 8:03consumers
- 8:03already
- 8:04trust
- 8:05are
- 8:05just
- 8:05positioned
- 8:06really
- 8:06well.
- 8:06I
- 8:07think
- 8:07right.
- 8:07To
- 8:07win
- 8:08is
- 8:08actually
- 8:08the
- 8:08right
- 8:08way
- 8:08to
- 8:09say
- 8:09it.
- 8:09You
- 8:09know,
- 8:09I
- 8:11don't
- 8:11know
- 8:12for
- 8:12sure
- 8:12that
- 8:12they
- 8:12will
- 8:13win,
- 8:13but
- 8:13they
- 8:13definitely
- 8:14are
- 8:15in
- 8:15the
- 8:16catbird
- 8:17season.
- 8:17They
- 8:17have
- 8:17a
- 8:17horse
- 8:17in
- 8:17a
- 8:18race.
- 8:18Yeah,
- 8:19yeah,
- 8:19yeah,
- 8:19yeah.
- 8:20Or
- 8:20a
- 8:20car
- 8:20in
- 8:20the
- 8:20Indy
- 8:21500,
- 8:21since
- 8:21you're
- 8:21from
- 8:22Indianapolis.
- 8:22Right?
- 8:23Yeah.
- 8:24Maybe
- 8:24they're
- 8:24not
- 8:24in
- 8:24the
- 8:24pole
- 8:25position.
- 8:25They're
- 8:25in
- 8:25the
- 8:25first
- 8:26row.
- 8:26Okay.
- 8:27Okay.
- 8:27All
- 8:27right.
- 8:27That's
- 8:27good.
- 8:28That's
- 8:28good.
- 8:28I'm
- 8:28glad,
- 8:28I'm
- 8:28glad.
- 8:29I'm
- 8:29glad
- 8:29I
- 8:29asked
- 8:29the
- 8:29clarification
- 8:30because,
- 8:30yeah,
- 8:31for
- 8:31me,
- 8:31I
- 8:31think,
- 8:31you
- 8:32know,
- 8:32I
- 8:32think
- 8:32I,
- 8:32I
- 8:33don't
- 8:33disagree
- 8:33with
- 8:33anything
- 8:34you
- 8:34said.
- 8:34I
- 8:34think
- 8:34the
- 8:35one
- 8:35question
- 8:35I
- 8:35have
- 8:36is
- 8:36like,
- 8:37will
- 8:37they
- 8:37win?
- 8:37When
- 8:38it
- 8:38comes
- 8:38to
- 8:39commerce,
- 8:39our
- 8:40traditional
- 8:40definitions
- 8:41of
- 8:41commerce,
- 8:42I
- 8:42think,
- 8:42you
- 8:42know,
- 8:43are
- 8:43they
- 8:43in
- 8:43position
- 8:43to
- 8:44keep
- 8:44their
- 8:44search
- 8:44traffic
- 8:45in
- 8:45their
- 8:45marketing
- 8:45revenue
- 8:46100%?
- 8:46They
- 8:47are.
- 8:47You
- 8:47know,
- 8:47they're
- 8:47probably
- 8:47in
- 8:48the
- 8:48pole
- 8:48position
- 8:48for
- 8:49that,
- 8:49quite
- 8:49honestly.
- 8:50But.
- 8:50But
- 8:50becoming
- 8:51the
- 8:51owner
- 8:51of
- 8:52the
- 8:52shopping
- 8:52journey
- 8:53in
- 8:53a
- 8:54fully
- 8:54agentic
- 8:54world,
- 8:55I
- 8:55don't
- 8:55know.
- 8:56Payment
- 8:56is
- 8:56one
- 8:56thing
- 8:57which
- 8:57we're
- 8:57going
- 8:57to
- 8:57talk
- 8:57about
- 8:57next,
- 8:58which
- 8:58I'm
- 8:59really
- 8:59glad
- 8:59we
- 8:59are
- 8:59because
- 9:00it's
- 9:00really
- 9:00interesting
- 9:00how
- 9:01the
- 9:01headlines
- 9:01line
- 9:01up
- 9:01this
- 9:02week.
- 9:02But
- 9:03there
- 9:03are
- 9:03other,
- 9:03you
- 9:04know,
- 9:04the
- 9:04merchant
- 9:04in
- 9:05me,
- 9:05the
- 9:05retailer
- 9:05in
- 9:05me
- 9:06tells
- 9:06me
- 9:06there
- 9:06are
- 9:06other.
- 9:07There
- 9:07are
- 9:07just
- 9:07so
- 9:07many
- 9:08other.
- 9:08And
- 9:08I'm
- 9:08going
- 9:08to
- 9:08use
- 9:08Joey
- 9:09Tribbiani
- 9:09air
- 9:09quotes
- 9:10here,
- 9:10customer
- 9:11important
- 9:12factors
- 9:13that
- 9:13come
- 9:13into
- 9:13play
- 9:14like
- 9:14delivery
- 9:15confidence,
- 9:15customer
- 9:16service,
- 9:16return
- 9:17policies.
- 9:17So
- 9:18if
- 9:18all
- 9:18that
- 9:18just
- 9:18starts
- 9:19happening
- 9:19in
- 9:19isolation
- 9:20via
- 9:20these
- 9:21platforms,
- 9:22how
- 9:23are
- 9:23we
- 9:23as
- 9:23consumers
- 9:23gonna
- 9:24feel
- 9:24about
- 9:24that?
- 9:24And
- 9:24where
- 9:24do
- 9:25we
- 9:25go
- 9:25if
- 9:25we
- 9:25have
- 9:25problems?
- 9:26Because,
- 9:27you
- 9:27know,
- 9:28Google
- 9:28doesn't
- 9:28have
- 9:29the
- 9:29infrastructure
- 9:30around
- 9:30customer
- 9:31service
- 9:31set
- 9:31up
- 9:31in
- 9:32the
- 9:32same
- 9:32way
- 9:32an
- 9:32Amazon
- 9:33or
- 9:33Walmart
- 9:34does.
- 9:35And
- 9:35so
- 9:35I
- 9:35don't
- 9:35know
- 9:36where
- 9:36the
- 9:36retailer
- 9:36is
- 9:36going
- 9:37to
- 9:37begin
- 9:37and
- 9:37where
- 9:38the
- 9:38com.
- 9:38Where
- 9:38the
- 9:39search
- 9:39engines
- 9:39are
- 9:40gonna
- 9:40end
- 9:41or
- 9:41begin
- 9:42or
- 9:42end,
- 9:42whatever.
- 9:42I'm
- 9:42even
- 9:43getting
- 9:43confused
- 9:43as
- 9:43I'm
- 9:43talking
- 9:44about
- 9:44it,
- 9:44Laura.
- 9:44But
- 9:44I
- 9:45think
- 9:45there's
- 9:45more
- 9:46to
- 9:46it
- 9:46here.
- 9:47And
- 9:47I
- 9:47go
- 9:47back
- 9:47to
- 9:48historically,
- 9:48like,
- 9:49you
- 9:49know,
- 9:50if
- 9:50Google
- 9:50was
- 9:51positioned
- 9:51for
- 9:51this,
- 9:51why
- 9:51weren't
- 9:52we
- 9:52just
- 9:52checking
- 9:53out
- 9:53with
- 9:53Google
- 9:53pay
- 9:54in
- 9:54the
- 9:54marketplace
- 9:55to
- 9:55begin
- 9:55with?
- 9:56Yeah.
- 9:56You
- 9:57know,
- 9:57now
- 9:57they're
- 9:57doing
- 9:58a
- 9:58lot
- 9:58of
- 9:58cool
- 9:58things
- 9:58like
- 9:58universal
- 9:59cart
- 9:59that
- 9:59got
- 9:59announced
- 10:00yesterday
- 10:00and
- 10:00all
- 10:00that
- 10:00kind
- 10:01of
- 10:01stuff.
- 10:01But.
- 10:01But
- 10:02that's
- 10:02how
- 10:02I'm.
- 10:03I
- 10:04think
- 10:04there's
- 10:04more
- 10:04factors
- 10:05at
- 10:05play
- 10:05here
- 10:05that
- 10:06we're
- 10:06actually
- 10:06talking
- 10:07about
- 10:07routinely
- 10:08as
- 10:08an
- 10:08industry,
- 10:08at
- 10:09least
- 10:09that
- 10:09I'm
- 10:09seeing
- 10:09get
- 10:09talked
- 10:10about
- 10:10routinely.
- 10:11Well,
- 10:11and
- 10:11I
- 10:11think
- 10:11the,
- 10:12the,
- 10:13the
- 10:13factors
- 10:14that
- 10:14you're
- 10:14bringing
- 10:14up
- 10:15are
- 10:15not
- 10:15just
- 10:15Google
- 10:16issues.
- 10:16They
- 10:16are
- 10:17issues
- 10:17with
- 10:18there
- 10:18being
- 10:18a
- 10:19platform
- 10:19where
- 10:19we
- 10:19do
- 10:20all
- 10:20of
- 10:20our
- 10:21shopping.
- 10:21That's
- 10:21not
- 10:21a
- 10:22retailer
- 10:22100%.
- 10:24That's
- 10:24not
- 10:24just
- 10:24a
- 10:25Google
- 10:25issue.
- 10:25That's
- 10:25just
- 10:26like
- 10:26overall
- 10:28almost
- 10:28philosophical,
- 10:29like,
- 10:30could
- 10:30this
- 10:30ever
- 10:31happen?
- 10:31Because
- 10:31this
- 10:31is
- 10:32the
- 10:32way
- 10:32we
- 10:32shop.
- 10:32And
- 10:33you
- 10:33know,
- 10:33we've
- 10:33seen
- 10:33many,
- 10:34many
- 10:34times
- 10:34in
- 10:35history
- 10:35and
- 10:36even
- 10:36in
- 10:36our
- 10:37relatively
- 10:37short
- 10:37careers
- 10:38that
- 10:38they
- 10:38change
- 10:39and
- 10:39they
- 10:39just
- 10:39do
- 10:39a
- 10:39new
- 10:40thing.
- 10:40So
- 10:42I
- 10:43think
- 10:43the
- 10:44thing
- 10:44with
- 10:44Google,
- 10:44I
- 10:44mean,
- 10:44you
- 10:45mentioned
- 10:45about
- 10:45customer
- 10:46service
- 10:46and
- 10:46all
- 10:47that.
- 10:47I
- 10:47think
- 10:47that's
- 10:48where,
- 10:48you
- 10:48know,
- 10:49the
- 10:49payment
- 10:50term
- 10:50for
- 10:50it
- 10:50is,
- 10:50you
- 10:50know,
- 10:50merchant
- 10:51of
- 10:51record
- 10:51and
- 10:52like,
- 10:52who
- 10:52owns
- 10:52the
- 10:52payment
- 10:53and
- 10:53all
- 10:53that
- 10:53kind
- 10:54of
- 10:54nitty
- 10:54gritty
- 10:55stuff.
- 10:56But
- 10:56I
- 10:56think
- 10:56that
- 10:57customer
- 10:57service
- 10:57tells.
- 10:58It
- 10:58is
- 10:58maybe
- 10:59subconsciously
- 11:00why
- 11:00people
- 11:01prefer
- 11:02not
- 11:02to
- 11:02do
- 11:03their
- 11:03checkout
- 11:03in
- 11:03ChatGPT.
- 11:04That
- 11:04might
- 11:04be
- 11:05one
- 11:05reason
- 11:06they
- 11:06said,
- 11:07I
- 11:07don't
- 11:07really
- 11:07understand
- 11:07what's
- 11:08happening
- 11:08here.
- 11:09Yeah.
- 11:09The
- 11:09other
- 11:10thing
- 11:10Google
- 11:10sees,
- 11:10you
- 11:11know,
- 11:11I
- 11:11have
- 11:12a
- 11:12Gmail
- 11:12address.
- 11:13It
- 11:13knows
- 11:14everywhere
- 11:15I
- 11:15already
- 11:15shop
- 11:16the
- 11:16things
- 11:16I
- 11:17have
- 11:17bought,
- 11:17you
- 11:18know,
- 11:18whether
- 11:18I
- 11:18like
- 11:18it
- 11:18or
- 11:19not.
- 11:19So
- 11:20I
- 11:20mentioned
- 11:21the
- 11:21Wallet
- 11:21as
- 11:21this
- 11:22very
- 11:22technical
- 11:22piece.
- 11:23But
- 11:23that
- 11:24ability
- 11:24to
- 11:24see
- 11:24across,
- 11:25I
- 11:25think
- 11:25matters
- 11:26a
- 11:26lot
- 11:26for
- 11:26Google
- 11:27and
- 11:28an
- 11:28age
- 11:28in
- 11:29a
- 11:29truly
- 11:29agentic
- 11:30world,
- 11:30which
- 11:31increasingly,
- 11:32I'm
- 11:32not
- 11:32positive
- 11:33we're
- 11:33going
- 11:33to
- 11:33go
- 11:34the
- 11:34way
- 11:34that
- 11:34we
- 11:34thought
- 11:34we
- 11:34were.
- 11:35But
- 11:36that's,
- 11:36you
- 11:37know,
- 11:37that's
- 11:37another
- 11:38discussion
- 11:38too.
- 11:39Yeah,
- 11:39yeah.
- 11:40And
- 11:40it
- 11:40comes
- 11:40back
- 11:40to
- 11:40what
- 11:40we
- 11:40talked
- 11:41about
- 11:41last
- 11:41week
- 11:41with
- 11:41Amazon,
- 11:42you
- 11:42know,
- 11:42like,
- 11:42well,
- 11:43well,
- 11:44you
- 11:44know,
- 11:45Google
- 11:45gets
- 11:45a
- 11:45lot
- 11:45of
- 11:46search
- 11:46traffic,
- 11:46but
- 11:46Amazon
- 11:47gets
- 11:47product
- 11:48search
- 11:48traffic,
- 11:48you
- 11:49know,
- 11:49and
- 11:49will
- 11:49it
- 11:49keep
- 11:50its
- 11:50hold
- 11:50on
- 11:50that
- 11:50or
- 11:51will
- 11:51it
- 11:51grow
- 11:51that
- 11:51with
- 11:52its
- 11:52announcements
- 11:52that
- 11:53it
- 11:53made,
- 11:53you
- 11:53know,
- 11:53with
- 11:53Alexa
- 11:54and,
- 11:54you
- 11:54know,
- 11:54Rufus
- 11:55and
- 11:55everything
- 11:55else
- 11:55it's
- 11:56doing?
- 11:56You
- 11:57know,
- 11:57time
- 11:57will
- 11:57tell.
- 11:58And,
- 11:58you
- 11:58know,
- 11:58because
- 11:58it
- 11:59does
- 11:59have,
- 11:59it
- 11:59does
- 11:59bring
- 12:00those
- 12:00things
- 12:00to
- 12:00the
- 12:01table
- 12:02in
- 12:02a
- 12:02way
- 12:02that
- 12:02the
- 12:03LLMs
- 12:03just
- 12:03simply
- 12:04do
- 12:04not.
- 12:04And
- 12:04Walmart
- 12:05potentially
- 12:05has
- 12:05that
- 12:06ability
- 12:06too,
- 12:06especially
- 12:07the
- 12:07size
- 12:07of
- 12:07their
- 12:08marketplaces.
- 12:08So.