Latest / The Chief Customer Officer Podcast
EP016: Launching Uncommon
Jay and Jeff debrief last week's AI Show & Tell — 150 customer leaders watching four real builds in production. A custom CS platform in Claude Code. A sales reference agent. Renewal workflows that adapt to customer health.
Plus the launch of Uncommon, a new community for AI-forward customer leaders: https://www.chiefcustomerofficer.io/uncommon
Join us live for AI Demo Day on May 27 at 2pm ET: https://luma.com/i3kbo9m2
KEY TAKEAWAYS
Build, don't buy: A CS leader stood up her own CS platform in Claude Code in two weeks. Her token costs are already lower than the SaaS subscriptions she replaced…
The skinny
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