Latest / The Business Of Strength Podcast
EP 237: Leadership, Hospitality & Employee Development
On today's episode, Joe Riggio sits down with Zach Even-Esh to unpack the people side of running a successful gym. They cover leadership, employee development, and the Five-Diamond Hospitality framework that turns great coaching into repeatable revenue.
Learn practical systems for meetings, follow-ups, reactivations, referrals, and service-recovery tactics borrowed from restaurants to keep members loyal. If you run a gym or coach athletes, this episode is a playbook for building culture, reducing churn, and turning clients into advocates.
P.S. Don't forget to register for the upcoming Gold…
The skinny
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