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2204 | Charles Duhigg: “Proving We’re Listening is Important Because It Shows that We Want to Connect.”
When NASA began planning long-term space missions, they realized technical skills weren’t enough — they needed astronauts with emotional intelligence. In this episode, Charles Duhigg shares a surprising story about laughter, connection, and how proving we’re listening can transform relationships, resolve conflict, and build trust.
Source: Supercommunicators: Unlocking the Language of Connection | SXSW 2024
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