Latest / DEWA Podcasts / DEWA launches ‘Sun Power’ and ‘Easy Connect’ initiatives as part of the ‘Services 360’ policy • The two initiatives save time and effort and enhance service efficiency and integration

Transcript

DEWA launches ‘Sun Power’ and ‘Easy Connect’ initiatives as part of the ‘Services 360’ policy • The two initiatives save time and effort and enhance service efficiency and integration · DEWA Podcasts

• 0:00
  So here's a really big move to enhance both sustainability
• 0:04
  and business efficiency. Dubai's Electricity
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  and Water Authority has launched two key initiatives,
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  SunPower and EasyConnect. These programs, right,
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  they're designed to support contractors, consultants
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  and investors in Dubai, really helping them accelerate
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  their business launches while encouraging this
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  huge citywide shift to clean energy, you know.
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  It's a core part of this ongoing effort by the
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  authority to get to net zero emissions by 2050,
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  all through these pioneering projects and totally
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  seamless integrated services. His Excellency
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  Saeed Mohammed Altair, who's the MD and CEO,
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  he commented on the bigger picture. He said that
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  by implementing this Services360 policy, they're
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  showing their commitment to a vision of, well,
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  integrated and proactive digital services that
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  just... make people's lives easier. They're adopting
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  these agile, effective business models that really
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  support Dubai's competitiveness and its global
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  leadership in quality of life and government
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  excellence. He also said they're enhancing the
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  customer experience by bringing in advanced tech
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  like generative AI and data analytics, plus seamless
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  integration between government entities, all
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  in line with Dubai's vision for this comprehensive
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  government integration. And get this, the tangible
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  results are, well, they're already super impressive.
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  Altair added that the SunPower and EasyConnect
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  initiatives have streamlined everything between
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  customers and the authority. We're talking about
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  reducing service delivery steps by up to 75 %
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  and completion times by as much as 50%. I mean,
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  wow, that gives huge benefits to consultants
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  and contractors. These improvements have directly
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  sped up the rollout of investment projects in
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  Dubai. And listen to these numbers. Increasing
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  investors' annual returns by around 414 million
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  AAD and generating annual savings of more than
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  120 million AAD for customers. And on top of
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  all that, it's helped raise the customer happiness
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  index to 98 .9%. So, okay, let's break down what
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  these things actually do. The SunPower initiative,
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  that's all about making solar energy accessible.
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  It streamlines the entire journey for customers
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  trying to get solar energy services and connect
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  their photovoltaic, their solar panel systems,
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  to Dubai's electricity network. The whole thing,
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  from application to final connection, is now
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  100 % digital. It's that simple. Meanwhile, you've
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  got the EasyConnect initiative. This one's all
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  about simplifying electricity and water services
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  for contractors and investors. The authority
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  has basically unified the procedures for both
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  electricity and water network requests onto just
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  one single, easy -to -use digital platform. This
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  saves an enormous amount of time and effort,
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  and it simplifies the whole customer journey
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  into these clear, fast, automated steps. Now,
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  this kind of gets you thinking, doesn't it? Here's
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  something to ponder. As this digital integration
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  just simplifies these incredibly complex processes
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  like, you know, utility connections, what other
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  major hurdles in urban development could be next?
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  What could be solved by this kind of streamlined
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  tech -driven approach? It's a fascinating question.