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Engagement with safety: Headspace's guardrails for AI tests
Summary
Mary Alfheim, VP Data and Analytics at Headspace, joins host Ashley Stirrup to explain why more engagement is not always better when your members come to you with real symptoms. She walks through how Headspace experiments on Ebb, its AI companion, by defining inputs, outputs and guardrails for every test, with clinicians in the loop and stop rules that let teams self-serve safely.
Mary also shares two hard-earned lessons from earlier in her career: an 18 month redesign that taught her to test early and in small pieces, and a payment processor test where the randomization was not what…
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