Episode 504 The Most Dangerous Number in Healthcare
In this episode of the Lead Up Podcast, host Mike Harbour asks a question every healthcare executive should consider:
If we're measuring so much, why do we keep getting surprised?
Healthcare organizations track turnover, engagement, patient experience, quality, safety, vacancies, financial performance, and more.
But when a good employee resigns, engagement drops, or culture begins to deteriorate, leaders can still find themselves reacting after the damage has already been done.
The problem isn't that these metrics don't matter.
The problem is that many of them tell us what already happened…
The skinny
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