Latest / The Pivot Podcast with Fexingo: How Businesses Change Direction and Survive Disruption
How Domino's Survived the Pizza Crash
In 2008, Domino's stock was near its lows and customers openly called their pizza unappetizing. Instead of hiding from the feedback, CEO Patrick Doyle launched a transparent campaign that aired customer criticism on national television and promised radical product reform. This episode examines how admitting failure and focusing on core execution rather than flashy innovation turned one of the worst-performing stocks into a decade-long market leader. We look at the specific operational shifts in supply chain and store technology that made this pivot possible.
#DominoesPivot…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.