SHIFT BREAK! Holding Baristas (and Yourself!) Accountable

Keys To The Shop : Equipping Coffee Shop Leaders · Mar 12, 2025 · 11m

At a certain point a manager or owner will need to have a difficult conversation with a staff member that ultimately is about accountability. This conversation is often done with a lot of pent up emotion and the stard being applied may or may not have been very well communicated or trained. On top of this we rarely see a structure put in place AND followed that helps guide the process.

Today on Shift Break we will be talking about why you need an accountability process, how it should be approached and thought of vs how it is usually conceived, and why it is a useful tool to help both parties…