Mark Hillary - CX Is Leading Other Industries To The New Normal
Something new - just Mark Hillary alone this week. It's an experiment, but next week will be the usual interview format...
Mark explores how the CX industry has managed to innovate and adapt to the new normal after Covid-19, but so many other industries are struggling. What can they learn from CX?
https://www.linkedin.com/in/markhillary/
https://www.carnabysp.com/
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.