Difficult conversations without the dread
Difficult conversations rarely improve with age. Whether it’s scope creep, late payment, missed deadlines, or a client relationship turning sour, avoiding the issue can turn a small problem into an expensive dispute.
In this episode of Flying Solo, Cec Busby talks with workplace lawyer Jennifer Bicknell, the “un-lawyery lawyer,” about how to tackle uncomfortable conversations with clarity and empathy. Jennifer Bicknell shares her six W’s for planning a conversation, explains why “help me understand” can change the tone, and offers practical ways to set boundaries without damaging the…
The skinny
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