Latest / Profitable Christian Business / Why AI Fails Without Strategy — And How Christian Leaders Can Get It Right | John Munsell
Transcript
- 0:00Hello and welcome to another episode of the Profit of Christian Business.
- 0:04I am really excited to get into a conversation today with my guest, John Munsell.
- 0:10John Munsell is the CEO of Bazooka.
- 0:12He's author of In Grain AI and creator of AI Strategy Canvas.
- 0:16He sits at the right hand intersection of innovation and faith.
- 0:20He's, I'm going to actually start over for the recording.
- 0:25I kind of messed that up.
- 0:26Here's.
- 0:26m
- 0:27the right hand because I'm waiting for you to say, the father.
- 0:30No, no, no, that's not me.
- 0:33Because my brain stopped because I tripped there my brain stopped and like where you going now?
- 0:38oh so I'll do my own my own My own little countdown here Five four three two one
- 0:50Hello, everyone, and welcome to another episode of the Profitful Christian Business.
- 0:54I am your host Doug Greathouse, and I am really excited to get into a conversation with my guest today, John Munsell.
- 1:00John Munsell uh is CEO of Bazooka.
- 1:03He's author of In-Grain AI and creator of AI Strategy Canvas.
- 1:06uh What sets John apart is that he doesn't just talk about the tools, he talks about execution.
- 1:12He's seen firsthand how many companies struggle with AI, not because technology doesn't work, but because they lack a unified strategy that teams can actually understand
- 1:20use.
- 1:21And beyond the business side, John is deeply passionate about integrating his Christian faith into the way that he leads, innovates, and serves organizations, believing that
- 1:29wisdom, stewardship, and purpose matter just as much as speed and efficiency.
- 1:33Thank you so much, John, for being here.
- 1:35I can't wait to dive into this conversation.
- 1:38One of the things I like to do right off the top, though, is kind of break the ice, get to know our guests a little bit before we get all so deep into the faith and business talk.
- 1:49We wanna know just a little bit more about you as a person.
- 1:51So one of the questions I have for you, John, is you deal so much in technology, right?
- 1:57You're probably like, especially with the way that AI is exploding, is there anything that you use to get disconnected for a little bit?
- 2:07m
- 2:08Yeah, great question.
- 2:09But first, great to be on the show.
- 2:11I really appreciate you having me on.
- 2:13Great to meet you.
- 2:13This is going to be a lot of fun.
- 2:16Yeah, so what puts me in my happy place is how I would say it.
- 2:23OK, this is I don't know.
- 2:25It may be crazy for some people, but I love to barbecue.
- 2:30And so I have a big old 800 some odd pound offset smoker and
- 2:37I love barbecue and brisket, ribs, pork, you name it.
- 2:43so winter is hard for me.
- 2:47You can't get out there and barbecue, but we got Mardi Gras coming up and uh one of my daughters lives in Austin.
- 2:57so we, my wife and I are in a Mardi Gras crew here in Lafayette, Louisiana.
- 3:02And so there's always a parade and we ride in the...
- 3:06floats for the parade.
- 3:07So my daughter started a few years ago bringing some of her friends in from Mardi Gras and I barbecued a whole bunch of pork items, know, and pulled pork and uh pork belly burn ins
- 3:23and a of stuff.
- 3:24So I started calling it pork palooza.
- 3:28And the crowd grew bigger and so now it's apparently a coveted thing for
- 3:34to get an invite to come to Port Palooza from her friends, because it's all about that.
- 3:40m that's how I disconnect.
- 3:44I shut everything off, and I start throwing logs in the offsets, mocha, and barbecue some meats.
- 3:51Nice.
- 3:52A couple questions around that.
- 3:55What are you putting on your plate first, ribs or brisket?
- 4:01God, that's a tough one, but I would have to say ribs because everybody loves the ribs.
- 4:08I, you know, so brisket obviously takes a while.
- 4:12So you have two choices with brisket.
- 4:14You either get a small one so you can start it in the morning and have it for dinner, or you get a really large one so you can start it in the afternoon and finish it in the oven
- 4:24while you go to sleep at night.
- 4:26But if you get something in the middle,
- 4:28you're starting at 10 o'clock at night and pulling an all-nighter and then hoping that you can have it for dinner the next night.
- 4:35it's, I love cooking brisket, but it's such a long process, but I have got it down to where I buy an 18 pound brisket.
- 4:43I started around noon.
- 4:46I finish it in the oven around 10 o'clock at night because you wrap it anyway and it doesn't take any more smoke.
- 4:52So you might as well just finish in the oven, go to sleep.
- 4:55And that's my deal.
- 4:58But and the other good thing about brisket when you're cooking an 18-pound brisket is you got a lot of leftovers and so I vacuum seal those bad boys and and sous vide reheat them
- 5:08and they're just as good as new but my go-to is I I got a I got a rib recipe that everybody seems to really like so There that's a six-hour cook versus a 16-hour cook
- 5:24I think we might even still come back to this, but there's probably a lot of analogies between business and even AI that you could tie into into barbecue.
- 5:34Yeah, yeah, we were using the golf analogy earlier, but I'll swing it over to a barbecue analogy just for you.
- 5:43Um, it's on the business aspect.
- 5:46just start charging tickets for pork Palooza, right?
- 5:48And then you have
- 5:49I should, I should.
- 5:51Yeah.
- 5:53Nice.
- 5:55So from what I take, you've been in AI for a while.
- 5:58It's fairly new to everybody, but you've been on the cusp of it for quite a while now.
- 6:04What got you involved in it?
- 6:06Well, em you know, I've always been a bit of a propeller head.
- 6:09I'm going to date myself on this and some other people have heard the story.
- 6:16when I graduated college, know, throughout college, we were using punch cards for programming.
- 6:22And then they came out with the IBM PC the year I graduated.
- 6:28And the business I worked for bought it, slapped it on my desk, said, figure out how to use this and then teach us.
- 6:34You know, so I was like, whoa, this is a whole lot more fun than playing with punch cards.
- 6:39And then I got to be really good with spreadsheets and really good at writing macros and all this stuff.
- 6:45And then after spending 16 years in financial services, the web started to come out in 96.
- 6:52And so I built an intranet.
- 6:56for our regional office.
- 6:58And then somebody asked me to build them a website.
- 7:00So then I ejected financial services and started a company that built web applications and websites.
- 7:06And it gradually grew into a digital marketing agency.
- 7:09But I could see this is where the world is going to go.
- 7:12So I like, man, I'm going to jump in and sell the pics and shovels to the people in the gold rush.
- 7:18And that really served us well.
- 7:20And then in, oh gosh, 2022, we started playing around with AI.
- 7:25uh the generation tools like Jarvis, which is now called Jasper, and then Copy AI, right?
- 7:35And I thought, well, these are really cool, but they tend to talk in circles, but at least you don't have to start from a blank sheet of paper.
- 7:44But then when Chat GPT became publicly available, that's when I instantly saw, okay, new gold rush.
- 7:52And so I turned around and I sold the agency side of our business.
- 7:55and I zeroed in on AI.
- 7:58So that was kind of what made me make that big switch.
- 8:02I do recall I was, I feel like I was really pretty early on, to Jarvis when it hit the scene.
- 8:09And I was just, oh, this is so cool.
- 8:13And then it just kept evolving and got even cooler.
- 8:16uh I think there's a lesson in your story that I want to kind of sit on for a minute.
- 8:20And that is...
- 8:23listening to the market and following the trends, right?
- 8:25You seem to do that throughout your entrepreneur journey.
- 8:30You saw the rise of the internet and websites and those sites and things.
- 8:35then as new things started to come on the scene, can you just talk a little bit about having that, being able to, I hate to use this term, but ride the wave for one and not
- 8:49being left behind, like the importance of that.
- 8:52Sure.
- 8:53So the way I always look at it is you, first of all, you can see a trend or something, you know, because you're going to read about it and everybody's going to be talking about it.
- 9:03But there are several trends that never really took off.
- 9:08Like for instance, uh in the early days of the web, there was a thing called Web TV and everybody's like, you need to program around Web TV.
- 9:16And I was like, I don't see this going anywhere.
- 9:19You know, so we never jumped on that.
- 9:23The rest of it is always about asking yourself, what problem does this solve for the market?
- 9:31And what problem do I think the market wants solved that I can produce?
- 9:37So when I made this switch and sold off the agency, I spent a whole year working with C-Sweeters.
- 9:48I thought I was going to be a fractional CMO.
- 9:52I'll sell off the agency, be a fractional CMO, but going from a high of 40 employees down to a low of two and a half, I had to use AI to go out and schedule these weekly Zoom
- 10:09sessions with C-suiters and just talk about marketing.
- 10:13then I could see that they were more interested in how I was using AI.
- 10:19And so then what
- 10:20what had originally become a 10 week experiment, I kept up for 50 weeks, you know, because I thought, I'm learning more about what they need and I'm actually solving the problem
- 10:33before they actually see the problem.
- 10:36And that was kind of how I got into it.
- 10:40And after about 12 months of doing it, one of these guys that was in our program,
- 10:46because it was free at that point.
- 10:47You need to train people.
- 10:49You need to teach people.
- 10:50And so I was like, OK.
- 10:51So I started to do that.
- 10:53And then it gradually grew into a course that I put on through LSU's Continuing Ed.
- 11:02And then a lot of the students and this same guy convinced me to write a book.
- 11:08And so I wrote the book.
- 11:10So anyway, it just progressed from there.
- 11:13But it all starts with figuring out what problem the market wants solved and then solve it in a way that nobody else is touching.
- 11:20So it's not necessarily trend as much as it is figuring out the problems.
- 11:26Yeah, foundational business problem solution.
- 11:30If you can solve a problem that people, enough people need solved, then you have a business.
- 11:35Yeah.
- 11:36Well, then a lot of times it's because you solve the problem for yourself and then you realize, I'm not alone.
- 11:43But because you solve the problem for your own self, you are a master now at solving that problem.
- 11:49And if other people recognize that, then it becomes a business.
- 11:53mean, like, are you familiar with Slack?
- 11:57Okay.
- 11:57Are you familiar with the origin story of Slack?
- 12:01Okay.
- 12:02So I'm not going to get this right.
- 12:04So
- 12:05Don't sue me.
- 12:06But the only reason I knew is because we built uh a product that was just like Slack before Slack, but we were building it out of cash flow and we had the exact same concept.
- 12:19We both saw the same problem in the market that we were trying to solve.
- 12:23But then what happened with Slack is Slack built their tool as an internal communication problem because they had raised funds to
- 12:33create a completely different product.
- 12:34I forgot what it was.
- 12:35I think it had something to do with the energy efficiency or something like that.
- 12:39And they realized that that was going to flop and they were going to shut everything down.
- 12:45But some of their customers said, well, this tool you use for internal communications, can we use that?
- 12:53And they're like, yeah, sure.
- 12:54And then all of sudden, they started to realize, whoa, people want this.
- 12:59They don't want that.
- 13:00And there were completely different use cases.
- 13:04so the guy, the CEO at Slack kind of went to his investors and said, look, we'll give you the rest of your money back.
- 13:12think they had raised like 5 million and they had like 2 million left.
- 13:16And the investor says, no, keep it and let's go.
- 13:19And then they raised 15 million, then they raised 25 million, then they raised 300 million or 250 million.
- 13:25You know, at that point, we couldn't keep up because they were...
- 13:29They were giving it away and we couldn't.
- 13:31But my point is that Slack solved a problem for themselves.
- 13:36And then they, by mistake, realized everybody else had that problem.
- 13:42And so they became masters at that.
- 13:46And that's where I think the big lesson is, is if you can solve a problem and you realize everybody else has this problem, then you're the master at solving that.
- 13:57Sell it.
- 13:57awesome.
- 14:00We asked two questions that are kind of staples to the profitable Christian business.
- 14:04And one of those is a fill in the blank question.
- 14:06The other one is a secret question.
- 14:07So I'm going to start with a fill in the blank question.
- 14:10Your fill in the blank question is most companies don't struggle with AI because of the technology.
- 14:15They struggle because they lack blank.
- 14:19They lack a unified strategy.
- 14:21So most of them just go at it.
- 14:25uh I think they let people, they either tell people they can't use AI or they just let people figure it out for themselves.
- 14:36And so then what you end up with is redundancy and no expertise.
- 14:43So you have somebody in sales.
- 14:47Potentially using it.
- 14:48Typically it starts with marketing.
- 14:50Marketing is using it because they can generate words faster.
- 14:54And then sales looks at it goes, well, maybe I can use it to reply to emails or something.
- 15:00And then somebody in another department tries to use it.
- 15:04But what you end up with is you're missing a strategy that prevents the redundancy of somebody creating a prompt over here.
- 15:14and solving a problem that somebody over here is doing the same thing and somebody over here is doing the same thing.
- 15:19They're all getting different results because they don't have a standard process for doing it.
- 15:24But you're not gaining any efficiency if everybody's doing the same thing and getting different results.
- 15:31On the other end, what we try to teach people is, look, if we have a unified strategy and a unified framework, in our case, it's called the AI strategy canvas, and that shows
- 15:43people how to construct
- 15:44prompt, but it also shows people ah what are the necessary context ingredients that AI needs to perform best.
- 15:54If everybody has that framework and everybody understands it, now you have A, a unified strategy, but B, a common language that everybody now understands.
- 16:07And then our second framework is what we call scalable prompt engineering.
- 16:11And when you understand how to create
- 16:14prompts in this format, anybody in the organization, I don't care where they came from, HR, legal, finance, marketing, whatever, they can look at your prompt and understand what
- 16:25it does.
- 16:26And then they can say, if I just swap out this variable for that variable, I can get it to do something completely different over here.
- 16:34But it allows for scalable knowledge and skills throughout the organization.
- 16:39If you don't have that unified strategy and that unified process.
- 16:44you don't get the advantages of scalable skills and expertise in the organization.
- 16:49So that would be my fill in the blank for you there, Doug.
- 16:53Yeah, well, that's very good.
- 16:55That is, this is one of those moments, oh especially if you are a organization that's just now starting to adopt AI.
- 17:05This is one of the call it called a positive rewind moment.
- 17:09Pause it if you're watching this on replay.
- 17:11Rewind and listen to everything that John just shared because oh that's key, right?
- 17:16oh So thank you.
- 17:18Thank you so much for that answer.
- 17:20And I think it segues into the next question, into the secret question very well, because this is the next one that I'm sure a lot of people watching oh that run businesses really
- 17:31want to know about leveraging AI.
- 17:33And that is, what is the secret to making AI actually generate revenue instead of just saving time?
- 17:39um Well, I think the secret is in understanding that saved time doesn't automatically create value.
- 17:49All right.
- 17:49And so what you need to understand is um if I make somebody's job more efficient, OK, and I'm going to use sales as the framework around this, OK, what's the most
- 18:09valuable time of a salesperson.
- 18:13It's being in front of somebody, right?
- 18:16It's not doing paperwork or anything else.
- 18:19If I can teach that salesperson how to become more efficient at generating proposals, following up, uh creating uh emails, proposals, prospecting, and et cetera, now what I've
- 18:33done is I've compressed time.
- 18:36And that gives that person more time now to be in front of people or fighting to get in front of people.
- 18:44Okay, so that efficiency, that time compression now creates value because that person's in front of more people.
- 18:53If I were to take any other department and compress time for them because I've given them tools that'll take a uh six hour process and reduce it to 20 minutes.
- 19:05Over time, what happens is they take that time compression and they just put what would have been something they would have worked on two days from now and they can put it into
- 19:15today.
- 19:17And then they take something else that would have been two weeks from now and they can put it into today.
- 19:21So they don't necessarily get the benefit of seeing the efficiency for a while because they're just filling up the rest of the day.
- 19:31But at some point,
- 19:35there's uh excess capacity that becomes visible.
- 19:39Does that make sense?
- 19:40So in other words, there's a point where they can't fill up the day anymore.
- 19:44They have excess capacity.
- 19:46As a business owner, your job is to see the excess capacity and fill it with value creation.
- 19:55Okay?
- 19:56And that means, do I sell into that excess capacity?
- 20:00Because now I see it, it's available and it's coming.
- 20:03at me, do I sell into it or do I then allow that employee to use their best skills and aptitudes to create value and serve others in the organization or serve our clients better
- 20:22or whatever.
- 20:23So to me, that's the key.
- 20:26But if you don't see that excess capacity and see how to turn it into revenue.
- 20:33then all you're going to be doing is saying, okay, well, I guess we don't need that many people.
- 20:38We'll start laying some people off.
- 20:42you know, now you've screwed up your culture because you got people afraid that, gee, if I learn how to use this AI thing really well, I'm going to lose my job too.
- 20:53And then they end up, you know, hiding their work.
- 20:58Yeah, yeah, that's great insight.
- 21:02We've talked a lot about organizations with teams.
- 21:06I want to bring this question also to the soul of Kinect.
- 21:10We have something we call goal-gain calls that our clients come to.
- 21:14And one of the things that we coach them on is focusing on revenue-generating activities.
- 21:21even with AI, can do AI and save time, but you're still not focusing on revenue-generating activities.
- 21:28You're just using it to do more busy work.
- 21:30oh
- 21:33it'll always be this way.
- 21:34You still gotta go, even if it's uncomfortable, you gotta do the sales activities, right?
- 21:38And AI definitely can save you time and help out in that, but a lot of people will try and default to that busy work.
- 21:47So if you could just talk a little bit more from uh if you've experienced anything with solo preneurs.
- 21:54um So as a solopreneur, everything really boils down to what do you do as a solopreneur?
- 22:03Are you a roofer or are you a consultant or are you somebody that's just selling stuff on Amazon?
- 22:14I don't know.
- 22:14We'd have to figure out what the solopreneur actually does.
- 22:17But AI...
- 22:22I'll go back to what I said at the very beginning, which is when I went from 40 employees down to two and a half, I used AI to operate like I was a team of eight.
- 22:33But I had to figure out how to use AI to do that.
- 22:37And I'm figuring that out every single day because these models progress.
- 22:43And I can build now tools that do things that I would normally hire someone to do.
- 22:51But I could build a tool to actually do it.
- 22:54So I could build a tool that does research.
- 22:57I could build a tool that does my sales proposals.
- 23:01So I'll give you an example.
- 23:04oh Let's say that a solopreneur maybe is on the creative side, and they have to go out and they have to sell something.
- 23:13And then they go out, they sell it, and now they have to turn around and produce it.
- 23:20And once they're producing it, they're no longer selling it.
- 23:24And then they get to the end of the production and they go, gosh, I don't have any income coming in.
- 23:29I guess I got to go back in sales mode.
- 23:31And so then they start selling and in order to sell, they have to market.
- 23:37so you got to market and then you present and then you develop a proposal and then you close the proposal and then you do the work and then you realize, I don't have any more
- 23:46work.
- 23:47And so you got to go through that loop again.
- 23:50Yep.
- 23:51Yeah.
- 23:51dilemma prior to AI was, do I hire someone to do this task so I can do what I do best?
- 24:03And for some people, it's the creative, the delivery of the service.
- 24:09And for other people, it's selling, and they don't want to do the delivery of the service.
- 24:14So you have to figure out which one of those you are.
- 24:17And then you're to throw in the accounting and all that other garbage, right?
- 24:21But with AI, you can literally take any of those tasks and turn them into a push button.
- 24:34And it'll happen instantly.
- 24:35And let me give you a workflow, for instance, on the sales side that we use internally.
- 24:42Typically, it'll blow somebody's mind.
- 24:45Most of our meetings are over Zoom.
- 24:48And if they're not over Zoom, and I don't have it with me or I'll show you.
- 24:51oh Yeah, I don't have it with me.
- 24:55If they're in person, we carry around a plaud note.
- 24:58Are you familiar with plaud?
- 25:00P-L-A-U-D?
- 25:01Okay.
- 25:02So it's literally the exact dimensions of a credit card, except for it's about twice as thick.
- 25:08Okay.
- 25:08I mean, so it's literally about this size, this isn't one, but you know, it's going to be twice as thick.
- 25:15carry that in there and tell everybody, okay, I'm going to record this if you're cool with it.
- 25:19Sure.
- 25:19You Plaid works just like Fathom, if people are familiar with Fathom or Fireflies or any of these other AI note takers.
- 25:28You know, since most of ours are over Zoom, we have an AI note taker.
- 25:31So the AI note taker takes notes, it creates the transcript.
- 25:36Then we take that transcript and we run it into ChatGPT inside of ChatGPT.
- 25:41Now, you can do the same thing in Claude using skills, but let's just take ChatGPT because most people are familiar with it.
- 25:46You build a custom GPT in ChatGPT.
- 25:51So that's what I'm going to be referring to.
- 25:52right.
- 25:53I take that transcript inside of ChatGPT.
- 25:57have a transcript analyzer.
- 25:58So I run it against that transcript analyzer.
- 26:01That transcript analyzer pulls out all the pains, problems, frustrations that the prospect
- 26:06talked about their goals, their visions for the future, all of those emotional things that mess with their brain.
- 26:14And then I turn around and I have that same analytical tool.
- 26:21It also gives me what are the follow ups, et cetera.
- 26:24But I say, I want you to analyze this conversation and pull out any of the unspoken that I should know about that.
- 26:34will probably escape my attention.
- 26:36And it brings back some insights that just go, whoa, I would never have seen that.
- 26:42It's really, really cool.
- 26:44So now I have all of this information that would typically go into a proposal.
- 26:49So that means I would go down to the next GPT, which is a proposal generator.
- 26:54It already knows the format of the proposal that I like.
- 26:58It pulls all that information that the previous analysis just pulled out.
- 27:03and it generates a proposal.
- 27:05Then the next GPT analyzes that transcript again, but in this time, it analyzes the prospect.
- 27:13And it gives us the equivalent of a disc profile, what we call it a notion profile.
- 27:18And it shows you how that prospect thinks, how that prospect makes decisions, that prospect's pain points are and frustrations, et cetera.
- 27:28And it creates a digital profile of the prospect.
- 27:33Then it goes down to the next level, which is the prospect emulator or the persona emulator.
- 27:40And it takes that profile it has just created, emulates that, and reads the proposal, and comes up with the objections and the questions that the prospect would have.
- 27:49And then it goes back to the proposal generator to rewrite the proposal to meet those objections and questions.
- 27:58And then it reads the proposal again from the persona of the prospect.
- 28:03and then gives it more objections and more questions.
- 28:06And then it refines it again.
- 28:07It goes through that loop three times.
- 28:08And when we're finished, we have a proposal now that's 100 % customized.
- 28:13There's no boilerplate in it whatsoever.
- 28:17But it theoretically answers every question, but it's written in a tone and in a uh sequence and in a manner that will resonate with the prospect because we've done all the
- 28:29analytical work up front.
- 28:31That's the cool one.
- 28:33a customized proposal that's really powerful.
- 28:37Then I can actually take that same emulator and I can role play with it and try to present the proposal.
- 28:46now I've got all of that stuff, by the way, can be done inside of an hour.
- 28:52And so the minute I hang up a call, can have this bespoke proposal.
- 28:57I could role play it out.
- 28:59could
- 28:59you know, go back and forth, and then I'm really prepared now to present the proposal.
- 29:05So instead of what we used to do, which is have a meeting with a client and present a proposal seven to 10 days later, because it took that long to prepare one, I could
- 29:16literally on the call with that prospect say, okay, what time tomorrow can you meet and we'll go over this proposal?
- 29:22All right, because I want them while they're excited, I want to be able to get back in front of
- 29:28And so literally within the hour, I know exactly what I'm going to present and I can rehearse it again, you know, 20 minutes before the meeting.
- 29:37And it's just amazing.
- 29:40But that is how a solopreneur can do stuff that's at light speed compared to the competition.
- 29:48Yeah, that's so good.
- 29:50I think we have another pause and rewind moment.
- 29:52Go back and listen to all of that, especially if you want to refine your sales process using AI.
- 29:58One of the things that we talk a lot about with our clients is, again, focusing on revenue-generating activities.
- 30:03But what's the fastest path to cash?
- 30:05You just outlined a faster path to cash.
- 30:08Instead of waiting seven days to have a meeting with a proposal, you do it the next day.
- 30:14So really, really, really cool.
- 30:15ah So is this something that you do?
- 30:20I'm thinking of this as something like an AI strategist.
- 30:23You could come into a company, examine all their processes, and you could say, is how you could speed that up with AI.
- 30:29This is how you could execute that better with AI.
- 30:31Is that something that you actually do?
- 30:34Yeah, yeah.
- 30:36just, you know, to fast rewind.
- 30:40the book that I was telling you about that I wrote, it's called the In-Grain AI Strategy Through Execution, the Blueprint to Scale an AI First Culture.
- 30:48Okay, so that that is not a why AI is important book, you know, like most of the other ones or anything like that.
- 30:57It's a how to manual of how to deploy
- 31:03and adopt AI in your organization.
- 31:07It kind of redefines AI adoption because a lot of people, a lot of consultants, a lot of research firms defined AI adoption as, you dipped your toe in AI, therefore you have
- 31:18adopted AI.
- 31:19That's not it.
- 31:20To me, AI adoption is where everybody in your organization who is in front of a PC more than 40 to 60 % of the day, they're using AI every day, right?
- 31:31That's adoption.
- 31:33But so the book teaches everybody how to do that with a shared framework, with a process for prompting, and with a process for developing your own AI strategy.
- 31:49So it's literally a how-to manual.
- 31:52Now, what we did was in October of last year, we developed an
- 31:59ingrain AI certified implementer program.
- 32:03And so people can come through our program and become certified implementers.
- 32:09And this month, you know, we're at the end of January.
- 32:12So between January and February, we're going to graduate our first cohort of certified implementers.
- 32:18And they work with organizations to implement these frameworks and get them uh really
- 32:27get them to embed AI in their operation without sacrificing their culture and their customer.
- 32:34Man, I love that.
- 32:36We're going to talk, I know you're going to share some information about how to get contacted with you later, but make sure that we come back to that so that anybody that's
- 32:44interested in that program, because I'm sure there's a lot of people that just heard that, they're like, wow, that sounds really cool.
- 32:49I'd like to do that.
- 32:50So let's make sure we reference that and how they get information on that a little bit later.
- 32:56You talked about AI adoption.
- 32:58Why do some companies fail even though they're using some of right tools?
- 33:03Well, I think a lot of people think that AI adoption is a technology product or a project or a software product.
- 33:15And it's really a change management project, okay?
- 33:20Because it's a paradigm shift in how you do everything.
- 33:25And instead of looking at it like, this is just another software license, and it's got the same buttons that every other piece of software has.
- 33:33It's not that it is, it is teaching your people how to think differently.
- 33:40It's re-imagining your workflows.
- 33:43And I think a lot of people fail because they try to shove existing workflows into AI when AI could literally re-imagine those workflows and change directions and, you know,
- 33:59minimize steps.
- 34:02But getting people to use it and to think differently is the biggest challenge.
- 34:11Like, uh man, I could go on and on.
- 34:15But our own employees uh are really getting good at thinking AI first.
- 34:23And that term AI first now has been uh
- 34:28been used a lot, and I think a lot of people misinterpret AI first.
- 34:34Well, let me just say I have my own definition and I like mine better.
- 34:40Well, to me, AI first is how do I think of using AI first in my job?
- 34:46It is not we're going to hire AI first.
- 34:50We're not going to hire any more employees.
- 34:53So when I'm looking at
- 34:57doing just about anything.
- 34:59I'm like, OK, should I call so and so to do it?
- 35:03Should I tell so and so to do it?
- 35:05Or do I ask my boss what to do?
- 35:09I'm thinking, how could I get AI to do this?
- 35:14And sometimes, I think most people are literally looking at it as if it were software, and that's all it is, and just say, OK.
- 35:28What's
- 35:30How do I get it to write a blog post?
- 35:33OK, so it's a fast copywriter.
- 35:35Most people think that's what it is, but it's not.
- 35:37On the other end, I could take it and if I create the right prompts, I can get it to help me really formulate better ideas.
- 35:49can, instead of, you know, how chat GPT and all of them come back and say, that's a brilliant idea.
- 35:55You know, so they love to tell you how great you are.
- 35:57And you're like,
- 35:58Thanks, I just said I was smart.
- 36:01Instead, you tell it, look, I want you to challenge my thoughts on this, challenge my opinions on this.
- 36:07I want you to think deeper than you think I would go, but I want you to ask me questions one at a time as you help me refine my ideas.
- 36:19And you start it by instead of saying, you are a blah, telling AI what it is.
- 36:28you start by saying, you and I are going to work through a problem and you're going to challenge me and help me become uh better at whatever topic X is.
- 36:41And um those are tools that we teach people how to build, incidentally, in our training.
- 36:46And in fact, at the end of the book, I have specific prompts for these.
- 36:51But when you think of that way, instead of calling somebody up,
- 36:55and saying, hey, let's have a meeting and let's bounce this thing around a bit.
- 37:01You can literally get AI to do that for you.
- 37:05And then when you have a meeting, you've got a pretty well thought out plan or whatever it might be.
- 37:11So anyway, that's kind of the way I see it.
- 37:15Most people don't really see it that way.
- 37:19And um you know, what we teach our four
- 37:24pillars of an AI first culture, and that's the shared language that I talked about.
- 37:28The empowering governance, meaning we want people to experiment with it.
- 37:34We don't want to restrict it completely, but we certainly want to do it within guidelines and boundaries.
- 37:40The other is scalable skills, teaching them how to use skills and then share them with others so that everybody can learn from each other.
- 37:50But you can only do that if you have a
- 37:53collaborative learning environment, which is the fourth one.
- 37:56When you have all those together, then you're going to succeed at AI adoption, but you have to have those four pillars.
- 38:04Yeah.
- 38:05That's so good.
- 38:06One of the things that I picked up on in there and I've seen myself is with AI, it's about optimizing how you interact with AI.
- 38:18It's like the whole thing.
- 38:19You keep doing the wrong thing, continuously wrong.
- 38:21You're not going to stop doing it wrong.
- 38:23You have to learn the right ways to interact to get the most out it.
- 38:27I think you hit the nail on the head with the way that you teach that.
- 38:32Again, another reference.
- 38:33Go oh later on.
- 38:35we're gonna share a link underneath this video somewhere to check out the book, because that book sounds super valuable right now, and you should definitely check that out.
- 38:45Let's go back real quick to, you have something called Scalable Prompt Engineering Framework, and that focuses spreading the expertise across schemes.
- 38:55I think you kind of alluded to that just a little bit.
- 38:57So why is that shift so critical for scaling AI successfully?
- 39:01Well, because AI fluency can't stay locked in the heads of a few power users.
- 39:08You want everybody to learn how to become a power user at their own level.
- 39:16But they can't do that if they um can't learn from each other.
- 39:23So when we talked about scalable prompt engineering, first of all, we
- 39:31subsequent to the book, and this is why I'm writing a second book, which hopefully will be out at the end of April.
- 39:37But we have over time recognized that there are 10 stages of AI mastery that people go through.
- 39:47And most people operate at stage two.
- 39:53And it takes them 19 to 24 months to get to stage seven.
- 40:00And stage seven is where you kind of, know, stages six and seven are where you maximize your ROI.
- 40:06And because that's where people are building their own tools and they're, they're getting literally AI to do stuff for them while they do something else.
- 40:17But most people literally are operating at stage two.
- 40:22And so um what with scalable prompt engineering, what happens is your
- 40:28teaching people how to move from stage two to stage three to stage four to stage five, because in stage two, people are realizing, if I write a better prompt, I get a better
- 40:41result.
- 40:43Scalable prompt engineering says, OK, are you going to write this prompt?
- 40:47Are you going to have to do this over and over again?
- 40:52If you are, then we need to save the prompt so we can call it again.
- 40:58But are you going to have other people in your organization that need to do this process as well?
- 41:05If they are, then let's make this prompt in a structured way to where they can look at it and they could swap out variables or containers and have it execute something different.
- 41:17And I'll give you a specific example.
- 41:21If you're in HR,
- 41:24And you have to write job descriptions over and over again, which is, you know, in a large organization, that's a deal.
- 41:31But in a small growing organization, that's a deal.
- 41:34You're going to hire somebody new.
- 41:35You got to write a new job description.
- 41:37You got to have it in the employee manuals or whatever it is.
- 41:41So somebody can look and go, OK, these are the requirements.
- 41:43This is my task.
- 41:45These are where I find my SOPs, standard operating procedures, all that stuff.
- 41:50OK, so that's a job description.
- 41:53If you build the prompt right to create the job description, then you have a block for the persona.
- 42:01Who is going to be the beneficiary of this output?
- 42:06Well, it's going to be our HR manuals and our legal requirements.
- 42:12OK, what are the requirements of the job?
- 42:15What are the tasks of the job?
- 42:18And what's the title and the pay range?
- 42:21Okay, all of those are variables or blocks.
- 42:24If I take that same prompt, know, after you stack all that up, you say, okay, now write this job description.
- 42:30You if I take that same prompt and I swap out the, um you got a dog in the background, I see.
- 42:37Yeah.
- 42:41No, but if you take that same prompt and you swap out the persona, instead of it being the legal requirements, the persona,
- 42:48is the person that you're trying to target who you want them to see this as the job they want to have and not the one they already have.
- 42:59And so you start to describe that persona and what their needs are.
- 43:03That exact same prompt writes a completely different job description, one that you could post online and attract somebody.
- 43:10But all you're doing is swapping out one variable, right?
- 43:13You might swap out a tone of voice variable as well.
- 43:17But that's what a scalable prompt is.
- 43:19It's a way to structure a prompt.
- 43:21But anybody could look at it and go, that creates a job description for a legal document.
- 43:27I could use that same thing, swap this out, and now I could write a job description for our website.
- 43:32Or I could take that same thing and I could swap out something else, and I could probably create a product requirements document um for building out some software.
- 43:43But I'm just going to change the prompt and change the containers.
- 43:47But that's what scalable prompt engineering focuses on.
- 43:50How do you take somebody to another level?
- 43:53And then that also satisfies an issue when you have turnover, somebody else can come in and see exactly what the prompt is, what it does, how it operates without having to go
- 44:03look through massive paragraphs of text and go on, I don't know what this is.
- 44:08I'm going to write my own.
- 44:10Does that make sense?
- 44:12definitely.
- 44:13And I think it's going to segue really well to this next question because a lot of listeners may have been listening to this and they're on the beginning stages that one or
- 44:23two step part of AI and they're just overwhelmed, right?
- 44:27Deer in the headlights, they don't take any action because they don't know which direction to go.
- 44:31So for those business owners, what's the simplest first step they can take to go from experimentation to execution?
- 44:40I think it's really start with one high value repetitive task and say, how can I use AI to shorten this so that I can literally just hand this off to AI over and over again?
- 44:56To me, that's the biggest thing.
- 45:01The other thing I would say is look,
- 45:06You really should try to get yourself trained.
- 45:10And it's easy to try to just dive in and do stuff.
- 45:15It's not too terribly difficult.
- 45:18But at some point, if you really want to get the value out of it, you can really accelerate your...
- 45:27uh
- 45:30your gains, if you will, by getting trained in a manner that really gives you the best oh possible outputs.
- 45:45that's why I was saying earlier, you know, it takes somebody 19 to 24 months to get to stage seven.
- 45:52Think how long it takes you to get to stage three.
- 45:54was at a workshop with a really large manufacturing company back in
- 46:01and you know, with I don't know, some of their largest clients.
- 46:08And I asked everybody to stand up as I went through the 10 stages of mastery.
- 46:14And I said, sit down if I describe something that you haven't got to.
- 46:18And so they, you know, everybody obviously was standing after stage one, you know, I get a stage two, a bunch of people sit down, I get a stage three, 95 % of the room sat down.
- 46:28there were two people left standing after stage three.
- 46:31They all sat down at stage four.
- 46:34And then they all start to realize, wait a minute, there's six more stages, you know?
- 46:38And then they also realized as they look around the room, they were like, the collective AI experience in this organization is below stage four.
- 46:51So they're not capitalizing on it.
- 46:53And they had all been working with AI for 18 months.
- 46:59So that is alarming for me.
- 47:02So I think the first step is to just tinker around with it.
- 47:06But then don't stay in tinkering mode forever.
- 47:12Figure out how to get trained up so that you learn uh faster.
- 47:17mean, there's nothing that will teach you faster than looking at a very well-constructed prompt that does something that's applicable to your job.
- 47:27and going, wow, I never would have thought of that.
- 47:32And now all of a sudden you see how fast you can progress.
- 47:36That's so cool.
- 47:39I'd like to dive into faith just a little bit now.
- 47:43So AI, so fast-paced right now.
- 47:45There's so many things.
- 47:47It's moving at a indescribable pace almost.
- 47:51So as a Christian leader, how do you slow down enough to seek God's wisdom in the middle of all that?
- 47:57Man, I do that every morning.
- 47:58uh I mean, so it moves so fast.
- 48:05It can be overwhelming and stressful.
- 48:10And you have to peace amidst the stress.
- 48:15If you read, um you know, I just say the paper, because I don't know anybody that reads the papers anymore.
- 48:23I mean, if you're watching YouTube videos or whatever, you have to remember that what comes at you is algorithmically controlled.
- 48:31So if you focus on fear-based stuff, you're going to get more fear-based stuff and that's going to mess with your mind.
- 48:40But I kind of, every morning when I get up, you know, I do my usual workout and I go take my cold shower because that really gets me going.
- 48:53And then I go in the family room and, know, now my wife's still asleep at this point, right?
- 48:58So it's about 6 a.m.
- 48:59by the time I go in the family room, make my coffee.
- 49:02And then I just sit there in silence, focusing on God and what God wants me to do today, because I prioritize, you you'll see on our website, our leading value statement, our God
- 49:18first, family second, bazooka third.
- 49:21And then our internal values are learn, teach, grow, serve, innovate and execute.
- 49:28But what I try to do is say, okay, God, don't, what I want to focus on is this present moment.
- 49:36I want to block out everything that happened in the past, you know, every memory, every uh conversation, every argument, every, every thing that, causes me, you know, something to
- 49:48think about.
- 49:49want to.
- 49:49I want to just disregard that because that doesn't exist anymore.
- 49:54Anything that's happening in the future is stuff that I would also potentially bring into today and mess with my mind.
- 50:03And none of that has happened yet.
- 50:06So all I want to do is focus on this specific moment in time and say, OK, God, I want to center myself on now and not the present, not the past.
- 50:18I want to center myself on now and I want uh to just experience God's love and God's peace and God's wisdom in the present moment.
- 50:29And when I do that, I settle quite a bit.
- 50:33And then you would be surprised, uh you know, once you've settled and you're focused on the present moment and elevating your emotional state to, like I said, God's wisdom and
- 50:46love,
- 50:48And then you ask God, okay, what is it that you want me to do today so that I can serve others with the gifts that you've given me?
- 51:00you've given me, and I'm not talking about money.
- 51:04I'm talking about God has given me certain talents, certain connections, certain capabilities that He gave them to me.
- 51:14I need to be a good steward of those.
- 51:17And I can't do that with a lot of noise from the past and noise from the future.
- 51:21I just want to get centered on now and say, okay, God, tell me how I can serve you best today.
- 51:27And then ideas come, it's crazy, you know?
- 51:31is so good and it kind of makes me think of what I have a men's Bible study every Friday morning and meets virtually and we ended it on the challenge because It's Zebediah.
- 51:42I'm not gonna get it's not I don't know the exact verses but Basically, it talks about how how God celebrates us how he how he loves us so much that he celebrates us
- 51:54And we just got to thinking about that is how, what can we do, like challenge was for the next, you know, hopefully continuing, but really focus on for the next week, every day,
- 52:04think how, what can I do to please God today?
- 52:07Right?
- 52:08You start the day with that and it's just the impact that just.
- 52:13taking action on that question every single day, the way it would change your life and the people around your lives, it just kind of fits right into what you're saying.
- 52:26So really, really good.
- 52:28oh So let's talk about AI.
- 52:33a little bit more in terms of this.
- 52:35So it has a lot of power.
- 52:36can shape culture and it can shape behavior, much like you think of the media nowadays.
- 52:40It shapes a lot of culture and behavior.
- 52:42So how does your faith influence the way you think about stewardship, ethics, and responsibility around AI?
- 52:48Well, I mean, my faith completely shapes how I approach this work and everything, You you me say earlier, I think God uh expects us to be good stewards of all of the resources and
- 53:05opportunities he gives us.
- 53:07And I also know that
- 53:12You know, if you're able to listen, God nudges you in certain ways.
- 53:19I had a friend of mine that used to say, he doesn't think God opens doors.
- 53:24He kicks them down so you know to go through them.
- 53:27And you have to be in that position where you recognize that door just got kicked down and it's time for you to go through it.
- 53:37And so that to me is...
- 53:41is a lot of it.
- 53:42want to make sure that when I'm dealing with a company that um I'm I'm preparing them for what AI potentially could do.
- 53:55It could be very damaging to everybody.
- 53:59But at the same time, I want them to have a fighting chance to keep as many people employed as possible.
- 54:10for as long as possible.
- 54:13And I know that the way AI is deployed, there are those people who want to use it so they can lay people off.
- 54:24I'm not one who thinks that way.
- 54:28I really want them to see AI as an opportunity to make their employees better and happier and contribute more.
- 54:39And I think they'll be the different companies, you know?
- 54:45mean, call me Pollyanna, whatever you want to call me.
- 54:47But I feel like if I can give uh an employer that opportunity to maintain their corporate culture and their family, you know, then I've really done something really good, you know?
- 55:05And that really is kind of what drives me.
- 55:09That's my burning desire, to keep people employed in the face of something that could decimate employment.
- 55:20I love that mission.
- 55:21uh Thank you.
- 55:23Thank you for doing that.
- 55:25This has been such a wonderful conversation.
- 55:27uh And it's been great for leaders who know AI matters but don't know what to do next along that journey.
- 55:36So can you talk about your book a little bit and how they can get that?
- 55:39also, let's also reference oh the other thing about the training up to the implementation.
- 55:44Yes.
- 55:45Yeah, yeah, sure.
- 55:46So the book, again, it's called In-Grain AI Strategy Through Execution.
- 55:50You can currently get it on Amazon.
- 55:52um I am in the process of trying to create an audio book.
- 55:56There are prompts in it, so it doesn't lend itself well to be an audio book, but I think I've figured out my work around for that.
- 56:03But you can get it there.
- 56:05Now, the new book, if you...
- 56:08Here's what I would offer your listeners.
- 56:11When it is published, and um I'm shooting for some time in April, I will give them a free digital version of the book if they register online and say they heard it on your podcast,
- 56:26Doug.
- 56:27If they tell me that in the little notes, that's how they heard of it, then I'll put them in line for a free copy of it when it's available.
- 56:34You just have to go to ingrain.ai slash 2026.
- 56:40That's pressure on me to get the darn book done in 2026.
- 56:43uh But that's where they get the new book.
- 56:48Now, the existing book is the roadmap.
- 56:53The new book is going to be how people have accomplished great things by using the roadmap and what their use cases are and new prompts that we've uncovered because of training
- 57:06people, new processes in
- 57:09in training people.
- 57:10So that's how they can get a copy of the new book, but the existing book.
- 57:17Those frameworks, ironically enough, are becoming more relevant, not less over time.
- 57:23And you would think, you know, a lot of these other AI books become irrelevant in months.
- 57:28But it's fascinating to see that ours are becoming more relevant.
- 57:33In terms of the implementer program, they can go to bazooka.com, not ingrain AI.
- 57:39But azuka.com, oh there's one of the pull down menus there that talks about the certified implementer program.
- 57:49There's probably something, some link that says become an implementer, but we won't have another cohort for that until April.
- 57:59What we want to do is for the rest of this quarter, work with the existing implementers and uh make sure that we've got the process locked.
- 58:09down because we're, you some of the implementers want to build a consulting practice.
- 58:14Others want to build a piece of this process.
- 58:20we're, we were literally talking about this morning.
- 58:22We're the only company out there that has a literal process for integrating and adopting AI in your company.
- 58:30It's not just a piece of it.
- 58:32It is the entire puzzle.
- 58:34So we have this thing that we call the S curve, but it's really shaped more like a Z.
- 58:38But anyway, some people want to just focus on governance.
- 58:43Other people want to focus on training.
- 58:45Other people want to focus on executive alignment.
- 58:48All of that is part of it.
- 58:51Some people want to do the entire thing.
- 58:53And that's what we're finding out in the implementer group.
- 58:56Some people are specialists.
- 58:58And our goal, because our lead flow is bigger than we can handle, is we want to use the implementer network to
- 59:07plug them into some of our deal flow and vice versa, the implementers themselves know that, okay, if I just want to do governance, I need somebody else to do this part, right?
- 59:19And so it becomes a way for them to serve more clients more quickly.
- 59:26sounds fascinating and I implore anyone that's interested in making a business career out of AI, that is definitely something to look into for sure.
- 59:38And what I just heard is you already have some deals lined up, like they're coming in so that you have a business to kind of shore off to them.
- 59:47So that's really, really cool.
- 59:49Yeah, no, it's interesting.
- 59:53as time goes on, more and more people become aware of the processes and aware of the books and they end up calling us.
- 1:00:01uh Some of the deals that are coming at us are too big for us to handle.
- 1:00:07That's why it's important for us to build an implementer network.
- 1:00:11So it's getting exciting, Doug.
- 1:00:14Very.
- 1:00:15I ask one last question of every person that comes on the podcast because there's always something that is probably left on your.
- 1:00:22I don't want to have anything left on your heart or feel like there was something really important that you didn't get to say.
- 1:00:28So the last question is very open ended.
- 1:00:30Do you have any words of wisdom or anything else that you'd like to leave with the entrepreneurs listening today?
- 1:00:35uh
- 1:00:36you know, I think the main thing that I would say if I don't know how profound this will be, but, um, I think you, you have to look at AI as something that makes you better at
- 1:00:55certain things, but you don't want to depend on it so that you lose the things that are naturally your, uh
- 1:01:06your gifts that God gave you.
- 1:01:10So, I mean, the way I look at it is I'm, uh you know, an ADD guy from the word go.
- 1:01:16I mean, my creative thoughts are always going.
- 1:01:21And I know that that's what God gave me as my zone of genius, if you will.
- 1:01:28But I also know that AI allows me to do a lot of the things that I used to be
- 1:01:37competent at It allows me to do them at a level and speed of excellence that I could not normally do so it it elevates the game But there are those times when I catch myself
- 1:01:52abdicating the very gifts that God gave me to AI and I keep trying to get AI to do it and then I realize you God's saying no, that's that's what I made you for
- 1:02:04And so I like, oh yeah, yeah.
- 1:02:06So I'm just going to take what AI gave me and then I'm going to put John Munsell on it.
- 1:02:11And then it'll be a different animal.
- 1:02:13So I don't know whether that articulates well what's going on in my mind, but that's the only thing I can think of.
- 1:02:21know it resonates with me.
- 1:02:22um Oftentimes I find that oh you get what you put into AI.
- 1:02:30If you're coming from genius already in a certain area and you feed that genius back, it's uplifts what AI gives you back, right?
- 1:02:37oh So that's...
- 1:02:40mean, it's like I've said to people over and over again, if you don't know what excellence looks like, you will always get average or less out of AI.
- 1:02:49But if you know what excellence looks like, that's coming from you.
- 1:02:55That's your expertise.
- 1:02:58So when AI doesn't give that back to you, don't keep trying to hammer AI.
- 1:03:04You just take it and you get it better, right?
- 1:03:08I mean, otherwise you're going to
- 1:03:10go crazy.
- 1:03:10Now, I what I typically do is when I'm working with AI, I want to make sure that it gives me at least 85 to 90 % of my vision of excellence, and then I'm to take it across the
- 1:03:22finish line.
- 1:03:23Otherwise, I'll spend hours and hours and hours just trying to get it better.
- 1:03:28And I'm like, that's inefficient.
- 1:03:31And that's abdicating my my capabilities to a machine and to artificial intelligence.
- 1:03:38And now,
- 1:03:39I am replaceable, right?
- 1:03:42But I don't know that it'll ever get to where I, the way I think.
- 1:03:47And so that's where I would challenge everybody to understand their own zones of genius and get AI to do the things that maybe you're not really great at.
- 1:04:00But then when it comes to your zone of genius, get AI to give it to you in a fashion that you can now mold it into something.
- 1:04:06And that's what speeds everything up and makes.
- 1:04:09you more valuable, not less.
- 1:04:13This has been so great.
- 1:04:14Thank you so much, John.
- 1:04:16And for those of you who putting those links below, the links to the books, to go register for the book that's coming out, go buy the book that's available now, uh check out, uh can
- 1:04:28they register?
- 1:04:28Can they get in line for the next cohort?
- 1:04:31yeah, ingrain.ai slash 2026 and they can register.
- 1:04:38That's the new book.
- 1:04:40Over the implementer, they would go to Bazooka, B-I-Z-Z-U-K-A dot com.
- 1:04:46And um like I said, you have to sniff around the website.
- 1:04:49I'm not sure exactly where it was.
- 1:04:50link will be there.
- 1:04:52We're talking now, but there'll be a viable link below for you to check out to learn more about the implementation program.
- 1:05:01Yeah, actually, if you go to the AI training uh button on the website, there's one that says, ingrain AI implementer program.
- 1:05:09And you can just read all about it there.
- 1:05:12Nice.
- 1:05:13All right.
- 1:05:14Thank you, John.
- 1:05:14And until next time, entrepreneurs, keep moving forward.
- 1:05:19Thank you.
- 1:05:20Appreciate it, Doug.