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Costco’s Secret: Happy Employees, Happy Shoppers | Durham News
Costco’s secret sauce? It’s not just low prices—it’s a membership model that’s booming, with $1.37 billion in fees alone in Q3 2026, up 10% year-over-year, and nearly 92% of U.S. and Canadian members renewing. Behind the scenes, it’s their fiercely loyal, well-treated employees who make the magic happen: top-tier healthcare, generous PTO, retirement plans, adoption support, regular raises, and strong internal promotions—including from forklift driver to CEO. Happy staff = faster service, fewer errors, and smoother shopping. It’s a virtuous cycle: satisfied employees keep members coming…
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