Daniel Hindi on Why AI Chatbots Are Changing Customer Service

Coffee with Jon - Think Big. Get Unstuck. Grow Your Business · Jun 30, 2026 · 19m

In my conversation with CEO Daniel Hindi, we talked about something many people still struggle with: chatbots.

Many people see a chatbot on a website and immediately think:

"Just let me talk to a human."

A few things that stood out:

• Most conversions happen after about 7 interactions

• AI can eliminate 80%+ of repetitive support tickets

• When AI is trained well, it often gives the answer faster and clearer than waiting for a person

• It doesn't replace humans — it frees them up for higher-value conversations

Daniel suggests:

Next time you land on a website with a chatbot… use it for 30…