Latest / Becker’s Healthcare Podcast / Lisa Scardina, Chief Strategy Officer, Providence, Provider Solutions and Development

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Lisa Scardina, Chief Strategy Officer, Providence, Provider Solutions and Development · Becker’s Healthcare Podcast

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  This is where health care leadership comes together.
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  Becker's sixteenth annual meeting brings more than 3,500
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  hospital and health system executives and nearly 800
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  speakers to Chicago, April 13 through the sixteenth.
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  This year's event includes keynote conversations with Dallas
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  Cowboys legend Troy Aikman and former president George
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  w Bush. For the agenda and event details,
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  visit beckershospitalreview.com
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  and click on the events tab in the
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  upper right. We're looking forward to hosting you
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  in Chicago.
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  This is Gracelyn Keller with the Becker's Healthcare
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  podcast, and we are recording live at the
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  thirteenth annual CEO and CFO roundtable.
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  I'm currently joined by Lisa Scardena, who is
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  the chief strategy officer at Providence Provider Solutions
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  and Development.
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  So Lisa, thanks for being here. And let's
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  have you start off by introducing yourself and
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  telling us a little more about your background.
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  Thanks. Glad to be here. I've been with
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  the Providence Health System for over twenty years
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  in a variety of different roles,
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  at the regional and system levels and
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  have found that I just have a real
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  passion for the work,
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  with our physicians.
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  I've served in marketing and strategy and business
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  development roles. And a real highlight was, serving
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  as chief administrative officer for the medical group
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  in the Oregon region.
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  And that's where I really came to appreciate
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  the complexity of the practice environment and the
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  pressures that the physicians and providers are under,
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  as well as our operations leaders and looking
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  for ways to to ease that burden,
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  and just allow everyone to do their best
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  work.
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  That led me to provider
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  solutions and development, PS and D. And we
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  recruit for health care organizations across the country.
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  We're wholly owned by Providence as an LLC,
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  but we serve 30 other, partners across the
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  country.
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  And really matching
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  physicians and providers into those settings
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  is really just a a sacred moment of
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  ensuring that the physicians and providers are set
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  up for success and those organizations are set
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  up for success, especially given all of the
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  pressures with,
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  challenges with the shortage and other and other
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  things happening across the industry.
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  Absolutely.
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  And I'd love to hear about your growth
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  strategy over the next year or two.
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  Yeah. I'm I'm super excited, and I think
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  that a lot of the sessions at the
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  conference here have us looking beyond sustainability
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  and into just wholly new transformation and how
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  we're approaching our work given,
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  the pressures that the industry at large is
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  under.
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  For PS and D, we're really thinking about
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  new and different offerings for,
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  that meet the needs of the physicians and
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  providers in a better way as well as
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  those hiring organizations.
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  We've got some new offerings where we're leveraging
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  some of our best practices and thinking about
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  ways to
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  kind of lower the barrier to entry, if
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  you will, into working with us that,
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  we've got a a new strategy that involves
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  really leveraging some of our marketing
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  assets,
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  on behalf of our partner organizations in new
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  and different ways. And really, at the core
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  of it is that we really wanna meet
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  physicians and providers where they're at and and
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  help those organizations
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  bring in the the the providers, the doctors
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  that they need for their communities.
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  Our mission is,
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  building healthier communities one provider at a time,
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  and that's what our recruitment teams are doing
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  every day.
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  And what is the most exciting or impactful
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  initiative or project that you're working on right
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  now?
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  Well, I think I think what really has
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  me excited is thinking about how
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  the technology
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  is really evolving
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  and we're seeing lift from the application of
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  AI.
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  You know, I think that we've been in
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  a a kind of we're all we've all
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  been on a learning curve about the potential
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  for AI, but we're hearing from the main
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  stage here and in the sessions
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  at Becker's about how we're seeing improvements to
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  the practice setting for our physicians.
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  And we are feeling the same thing on
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  the recruitment side,
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  where
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  there are some proven technologies now
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  that will ultimately enable
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  our recruiters to deepen their relationships
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  with the doctors. And that I'm really excited
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  when we think about the application of technology
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  to segment audiences,
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  to allow us to reach out to our
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  audiences differently
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  in an in more meaningful ways with the
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  information that they're looking for.
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  If if we can use technology in that
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  way, how can that then unlock
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  more of a human connection
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  along the way in the relationship building?
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  Recruitment is just,
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  as as is all of healthcare, but in
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  the recruitment space, having that authentic connection with
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  our physicians and providers as they're considering their
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  next opportunity
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  really requires that,
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  deep connection. And and so how how we're
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  marrying technology with that relationship orientation
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  is the thing that I'm super excited about
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  right now.
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  Absolutely. And what is the most important thing
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  health care leaders and executives should do right
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  now to make sure their organizations are successful
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  in the future?
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  I think that's a great question.
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  And
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  what I'm thinking about is
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  really the voice of the customer
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  in our work.
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  You know, some of the sessions from the
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  main stage that were most inspiring to me
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  is to think about
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  behind the scenes,
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  what are those financial models that we need
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  to be considering.
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  But front of mind is really,
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  thinking about the patient experience, the provider experience.
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  I think that what we've seen within PS
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  and D within our own teams,
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  and and it's been interesting even
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  in challenging times, our engagement scores are up
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  across our teams that there's a level of
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  transparency that we've brought to our teams and
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  a commitment to rounding with our teams.
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  And, you know, we're we're working in a
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  a virtual environment. And so to just take
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  the time
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  to, do that kind of rounding and and,
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  find ways to bring feedback from the front
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  line into problem solving
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  has has really
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  kind of energized our group, I think,
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  over the course of this past year. And
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  so when I think about the pressure that
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  our leaders are under,
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  not only is the rounding
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  allowing for identification of problems that need to
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  be solved, but I think it kinda just
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  enlivens the workplace when we're just having real
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  conversations and connecting with each other without
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  agendas and and task lists.
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  So so that's that's I know it's hard
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  to take the time, but even Eric Wexler
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  from Providence in the in the opening keynote
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  talked about how he replies to every email.
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  He's got his ear to the ground, and
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  I really respect him for that because
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  we can get caught up in in meetings
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  and projects and and kind of forget about
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  the opportunity to to just have that human
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  connection.
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  Absolutely. Well, Lisa, thank you so much for
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  joining me this morning on the Becker's Healthcare
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  Podcast. Again, we are recording live at the
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  thirteenth annual CEO and CFO round table. Thank
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  you.