Latest / Omni Talk Retail / Sam’s Club’s Scan & Go Hits Nearly 40% Adoption and Why Agentic Shopping Is the Next Frontier | NRF 2026

Transcript

Sam’s Club’s Scan & Go Hits Nearly 40% Adoption and Why Agentic Shopping Is the Next Frontier | NRF 2026 · Omni Talk Retail

• 0:00
  Hello,
• 0:00
  everyone.
• 0:00
  This
• 0:00
  is
• 0:01
  Omnitalk
• 0:01
  Retail.
• 0:02
  I'm
• 0:02
  Chris
• 0:02
  Walton.
• 0:02
  And
• 0:03
  I'm
• 0:03
  Anne
• 0:03
  Mazinga.
• 0:03
  And
• 0:04
  we
• 0:04
  are
• 0:04
  coming
• 0:04
  to
• 0:04
  you
• 0:04
  live
• 0:04
  from
• 0:05
  New
• 0:05
  York
• 0:05
  City
• 0:05
  at
• 0:05
  NRF
• 0:06
  2026,
• 0:07
  the
• 0:07
  big
• 0:08
  show.
• 0:08
  And
• 0:08
  we're
• 0:09
  in
• 0:09
  the
• 0:09
  Vuzion
• 0:09
  booth,
• 0:10
  booth
• 0:10
  4921.
• 0:11
  Thank
• 0:12
  you
• 0:12
  to
• 0:12
  them
• 0:12
  for
• 0:13
  sponsoring
• 0:13
  all
• 0:13
  of
• 0:14
  our
• 0:14
  work
• 0:14
  this
• 0:14
  week.
• 0:15
  Now,
• 0:15
  standing
• 0:16
  between
• 0:16
  us,
• 0:16
  Ann,
• 0:16
  is
• 0:17
  a
• 0:17
  man
• 0:17
  who
• 0:17
  needs
• 0:17
  no
• 0:18
  introduction.
• 0:18
  He
• 0:18
  was
• 0:18
  here
• 0:18
  with
• 0:19
  us
• 0:19
  last
• 0:19
  year.
• 0:20
  And
• 0:20
  he
• 0:20
  is
• 0:20
  Todd
• 0:21
  Garner,
• 0:21
  the
• 0:21
  Chief
• 0:22
  Product
• 0:22
  Officer
• 0:22
  at
• 0:23
  Sam's
• 0:23
  Club.
• 0:23
  Todd,
• 0:24
  welcome
• 0:24
  back
• 0:24
  to
• 0:25
  omnitalk.
• 0:25
  Thanks.
• 0:26
  Great
• 0:26
  to
• 0:26
  be
• 0:26
  here
• 0:26
  with
• 0:26
  you
• 0:26
  both.
• 0:27
  Yeah.
• 0:27
  Well,
• 0:27
  Todd,
• 0:28
  since
• 0:28
  it's
• 0:29
  been
• 0:29
  a
• 0:29
  little
• 0:29
  while
• 0:29
  since
• 0:30
  you've
• 0:30
  been
• 0:30
  on,
• 0:30
  maybe
• 0:31
  give
• 0:31
  our
• 0:31
  new
• 0:32
  listeners
• 0:33
  just
• 0:33
  a
• 0:33
  little
• 0:33
  bit
• 0:34
  of
• 0:34
  a
• 0:34
  recap
• 0:34
  on
• 0:34
  what
• 0:35
  all
• 0:35
  you
• 0:35
  oversee
• 0:35
  in
• 0:36
  your
• 0:36
  role
• 0:36
  at
• 0:36
  Sam's.
• 0:36
  Yeah,
• 0:37
  absolutely.
• 0:37
  So
• 0:38
  at
• 0:38
  sams,
• 0:38
  I'm
• 0:38
  the
• 0:38
  Chief
• 0:38
  Product
• 0:39
  Officer.
• 0:39
  My
• 0:39
  job
• 0:39
  is
• 0:40
  basically
• 0:40
  to
• 0:40
  make
• 0:40
  sure
• 0:40
  that
• 0:41
  we
• 0:41
  deliver
• 0:41
  membership
• 0:42
  defining
• 0:43
  experiences
• 0:43
  and
• 0:43
  we
• 0:44
  deliver
• 0:44
  tools
• 0:44
  that
• 0:44
  help
• 0:45
  make
• 0:45
  our
• 0:45
  associates
• 0:45
  lives
• 0:46
  and
• 0:46
  jobs
• 0:46
  better.
• 0:47
  So
• 0:47
  we're
• 0:47
  responsible
• 0:48
  for
• 0:48
  the
• 0:48
  strategy
• 0:49
  and
• 0:49
  the
• 0:49
  execution
• 0:50
  across
• 0:50
  our
• 0:51
  membership,
• 0:51
  our
• 0:51
  merchandising,
• 0:52
  our
• 0:52
  in
• 0:52
  club
• 0:53
  tools,
• 0:53
  supply
• 0:53
  chain,
• 0:54
  merchandise
• 0:55
  tools,
• 0:55
  the
• 0:56
  whole
• 0:56
  gambit.
• 0:56
  So
• 0:57
  the
• 0:57
  reason
• 0:57
  that
• 0:57
  Sam's
• 0:58
  runs
• 0:58
  so
• 0:58
  smoothly
• 0:59
  is
• 0:59
  you
• 0:59
  and
• 0:59
  your
• 1:00
  team.
• 1:00
  Is
• 1:00
  that
• 1:00
  what
• 1:00
  you
• 1:00
  mean?
• 1:00
  Hey,
• 1:01
  there's
• 1:01
  a
• 1:01
  large
• 1:01
  team
• 1:01
  that
• 1:02
  makes
• 1:02
  sure
• 1:02
  Sam's
• 1:02
  run
• 1:02
  smoothly.
• 1:03
  We
• 1:03
  like
• 1:03
  to
• 1:04
  do
• 1:04
  our
• 1:04
  part.
• 1:04
  But
• 1:04
  it's
• 1:04
  a
• 1:04
  big
• 1:05
  team.
• 1:05
  Yes.
• 1:05
  Yeah,
• 1:06
  it's
• 1:06
  a
• 1:06
  club.
• 1:07
  Club
• 1:08
  of
• 1:08
  people.
• 1:08
  That's
• 1:08
  right.
• 1:08
  Making
• 1:09
  it
• 1:09
  work.
• 1:09
  Yeah.
• 1:10
  I
• 1:10
  always
• 1:10
  forget
• 1:10
  how
• 1:11
  just
• 1:11
  pervasive
• 1:11
  your
• 1:11
  role
• 1:12
  is.
• 1:12
  That's
• 1:12
  really
• 1:12
  unique
• 1:12
  at
• 1:13
  Sam's.
• 1:13
  I
• 1:13
  always
• 1:13
  get
• 1:13
  remembered
• 1:14
  of
• 1:14
  that
• 1:14
  every
• 1:14
  time
• 1:14
  I
• 1:14
  talk
• 1:14
  to
• 1:15
  you
• 1:15
  all
• 1:15
  these,
• 1:15
  at
• 1:16
  these
• 1:16
  conferences.
• 1:16
  All
• 1:16
  right,
• 1:17
  so
• 1:17
  you
• 1:17
  mentioned
• 1:17
  Scandago
• 1:19
  within
• 1:19
  that
• 1:19
  opening.
• 1:21
  You
• 1:21
  know,
• 1:21
  we've
• 1:21
  talked
• 1:21
  a
• 1:22
  lot
• 1:22
  about
• 1:22
  it
• 1:22
  on
• 1:23
  omnitalk
• 1:23
  throughout
• 1:24
  the
• 1:24
  years.
• 1:24
  I'm
• 1:24
  curious,
• 1:25
  like,
• 1:26
  what
• 1:26
  defines
• 1:26
  the
• 1:27
  Scan
• 1:28
  and
• 1:28
  Go
• 1:28
  shopper?
• 1:29
  And
• 1:29
  then
• 1:30
  was
• 1:30
  there
• 1:30
  anything
• 1:30
  as
• 1:31
  you
• 1:31
  were
• 1:31
  learning
• 1:31
  about
• 1:31
  how
• 1:32
  Scan
• 1:32
  and
• 1:32
  Go
• 1:32
  works
• 1:33
  that
• 1:33
  surprised
• 1:33
  you
• 1:34
  over
• 1:34
  the
• 1:34
  years?
• 1:34
  Yeah,
• 1:35
  absolutely.
• 1:35
  So
• 1:35
  at
• 1:36
  Sam's
• 1:36
  Club,
• 1:36
  one
• 1:36
  of
• 1:36
  the
• 1:36
  things
• 1:37
  that
• 1:37
  we're
• 1:37
  always
• 1:37
  trying
• 1:37
  to
• 1:37
  do,
• 1:37
  we're
• 1:38
  a
• 1:38
  membership
• 1:38
  model.
• 1:39
  And
• 1:39
  so
• 1:39
  what
• 1:39
  we're
• 1:39
  trying
• 1:39
  to
• 1:40
  do
• 1:40
  is
• 1:40
  make
• 1:40
  sure
• 1:40
  that
• 1:40
  we
• 1:40
  deliver
• 1:40
  those
• 1:41
  membership
• 1:41
  defining
• 1:42
  experiences.
• 1:42
  And
• 1:42
  a
• 1:42
  key
• 1:43
  piece
• 1:43
  of
• 1:43
  that
• 1:43
  is
• 1:44
  actually
• 1:44
  experiences
• 1:45
  in
• 1:45
  themselves.
• 1:45
  We
• 1:45
  want
• 1:45
  to
• 1:46
  reduce
• 1:46
  the
• 1:46
  friction,
• 1:46
  we
• 1:46
  want
• 1:47
  to
• 1:47
  make
• 1:47
  it
• 1:47
  easier,
• 1:47
  we
• 1:47
  want
• 1:48
  to
• 1:48
  make
• 1:48
  it
• 1:48
  more
• 1:48
  convenient.
• 1:49
  Well,
• 1:49
  Scan
• 1:49
  and
• 1:49
  Go
• 1:50
  does
• 1:50
  exactly
• 1:50
  that.
• 1:50
  There's
• 1:51
  no
• 1:51
  lines,
• 1:51
  there's
• 1:51
  no
• 1:51
  queues.
• 1:52
  And
• 1:52
  especially
• 1:52
  when
• 1:52
  you
• 1:53
  consider
• 1:53
  our
• 1:53
  new
• 1:53
  exit
• 1:54
  tech,
• 1:54
  we've
• 1:55
  got
• 1:55
  a
• 1:55
  ecosystem
• 1:56
  that
• 1:56
  really
• 1:56
  allows
• 1:56
  you
• 1:56
  to
• 1:57
  walk
• 1:57
  in
• 1:57
  Walk
• 1:57
  out
• 1:58
  just
• 1:58
  as
• 1:58
  quickly
• 1:58
  as
• 1:58
  you
• 1:58
  possibly
• 1:59
  can
• 1:59
  because
• 1:59
  you
• 1:59
  can
• 1:59
  do
• 1:59
  all
• 2:00
  of
• 2:00
  that
• 2:00
  interaction
• 2:00
  on
• 2:01
  your
• 2:01
  phone.
• 2:01
  And
• 2:02
  I
• 2:02
  think
• 2:02
  one
• 2:02
  of
• 2:02
  the
• 2:02
  things
• 2:02
  that
• 2:02
  we
• 2:03
  found
• 2:03
  is,
• 2:03
  as
• 2:03
  we've
• 2:03
  gone
• 2:04
  down
• 2:04
  the
• 2:04
  Scan
• 2:04
  and
• 2:04
  Go
• 2:04
  journey,
• 2:05
  is
• 2:05
  that
• 2:06
  the
• 2:06
  opportunities
• 2:07
  are
• 2:07
  incredible.
• 2:07
  We're
• 2:07
  approaching
• 2:08
  40%
• 2:08
  of
• 2:08
  our
• 2:08
  users.
• 2:09
  I
• 2:09
  was
• 2:09
  going
• 2:09
  to
• 2:09
  ask
• 2:09
  you,
• 2:10
  is
• 2:10
  it
• 2:10
  40?
• 2:10
  Now
• 2:11
  we're
• 2:11
  approaching
• 2:11
  40%
• 2:12
  of
• 2:12
  our
• 2:12
  users
• 2:12
  are
• 2:13
  actually
• 2:13
  using
• 2:13
  Scan
• 2:14
  and
• 2:14
  Go
• 2:14
  as
• 2:14
  their
• 2:15
  mode,
• 2:15
  as
• 2:15
  their
• 2:16
  way
• 2:16
  of
• 2:16
  shopping,
• 2:16
  as
• 2:16
  they're
• 2:17
  going
• 2:17
  through.
• 2:17
  And
• 2:17
  when
• 2:18
  you
• 2:18
  think
• 2:18
  about
• 2:18
  that,
• 2:18
  that
• 2:18
  means
• 2:18
  they've
• 2:19
  got
• 2:19
  their
• 2:19
  phone
• 2:19
  out.
• 2:20
  That
• 2:20
  means
• 2:20
  that
• 2:20
  they've
• 2:21
  got
• 2:21
  the
• 2:22
  ability
• 2:22
  for
• 2:22
  us
• 2:22
  to
• 2:22
  serve
• 2:23
  them
• 2:23
  insights
• 2:23
  to
• 2:23
  make
• 2:24
  agentic
• 2:24
  shopping
• 2:25
  more
• 2:26
  frequent,
• 2:26
  more
• 2:26
  accessible.
• 2:27
  And
• 2:28
  the
• 2:28
  limits
• 2:28
  are
• 2:28
  just,
• 2:29
  they're
• 2:29
  incredible
• 2:30
  of
• 2:30
  what
• 2:30
  we
• 2:30
  can
• 2:30
  do
• 2:30
  and
• 2:30
  how
• 2:31
  we
• 2:31
  can
• 2:31
  provide
• 2:32
  so
• 2:32
  many
• 2:32
  differentiated
• 2:33
  experiences
• 2:33
  for
• 2:34
  our
• 2:34
  members.
• 2:34
  So,
• 2:34
  Todd,
• 2:35
  check
• 2:35
  my
• 2:35
  math
• 2:35
  here,
• 2:36
  but
• 2:36
  if
• 2:36
  memory
• 2:36
  serves,
• 2:37
  you're
• 2:37
  at
• 2:37
  30%
• 2:38
  usage
• 2:39
  last
• 2:39
  year.
• 2:39
  So
• 2:40
  that's
• 2:41
  what,
• 2:41
  33%
• 2:42
  growth
• 2:42
  over
• 2:43
  the
• 2:43
  year
• 2:43
  before
• 2:43
  in
• 2:44
  Scan
• 2:44
  and
• 2:44
  Go
• 2:44
  uses.
• 2:45
  We're
• 2:45
  excited
• 2:45
  about
• 2:46
  what
• 2:46
  it's
• 2:46
  delivering,
• 2:46
  and
• 2:46
  our
• 2:47
  members.
• 2:47
  It's
• 2:47
  resonating
• 2:48
  with
• 2:48
  me.
• 2:48
  I'm
• 2:48
  excited
• 2:49
  about
• 2:49
  it.
• 2:49
  Well,
• 2:49
  Todd,
• 2:50
  what
• 2:50
  is
• 2:50
  that?
• 2:51
  So,
• 2:51
  yes,
• 2:52
  that
• 2:52
  is
• 2:52
  a
• 2:52
  great
• 2:53
  percentage.
• 2:53
  40%
• 2:54
  is
• 2:55
  overwhelming,
• 2:55
  really.
• 2:57
  But
• 2:57
  what
• 2:58
  are
• 2:58
  the
• 2:58
  real
• 2:58
  metrics
• 2:59
  that
• 2:59
  you're
• 2:59
  looking
• 2:59
  at
• 3:00
  when
• 3:00
  it
• 3:00
  comes
• 3:00
  to
• 3:01
  Scan
• 3:01
  and
• 3:01
  Go
• 3:02
  usage
• 3:02
  and
• 3:02
  adoption?
• 3:03
  I
• 3:03
  mean,
• 3:03
  is
• 3:04
  it
• 3:04
  frequency,
• 3:05
  is
• 3:05
  it
• 3:05
  basket
• 3:06
  size,
• 3:06
  is
• 3:07
  it
• 3:07
  demographics,
• 3:08
  using
• 3:08
  it?
• 3:08
  Like,
• 3:09
  what.
• 3:09
  What
• 3:09
  do
• 3:09
  you
• 3:10
  really
• 3:10
  feel
• 3:10
  is
• 3:11
  the
• 3:11
  most
• 3:11
  telling
• 3:12
  about
• 3:12
  where
• 3:12
  the
• 3:13
  future
• 3:13
  of
• 3:13
  Scan
• 3:13
  and
• 3:14
  Go
• 3:14
  is
• 3:14
  going
• 3:14
  at
• 3:14
  Sam's?
• 3:15
  Yeah,
• 3:15
  honestly,
• 3:16
  Scan
• 3:16
  and
• 3:16
  Go
• 3:17
  is
• 3:17
  part
• 3:17
  of
• 3:17
  a
• 3:17
  larger
• 3:17
  ecosystem.
• 3:18
  We
• 3:18
  look
• 3:18
  at
• 3:18
  all
• 3:19
  of
• 3:19
  those
• 3:19
  metrics
• 3:19
  that
• 3:19
  you
• 3:19
  talked
• 3:20
  about.
• 3:20
  But
• 3:20
  being
• 3:20
  a
• 3:20
  membership
• 3:21
  model,
• 3:21
  the
• 3:21
  first
• 3:22
  and
• 3:22
  most
• 3:22
  important
• 3:22
  thing
• 3:22
  for
• 3:23
  us
• 3:23
  are
• 3:23
  how
• 3:23
  many
• 3:23
  members
• 3:24
  do
• 3:24
  we
• 3:24
  have
• 3:24
  and
• 3:24
  how
• 3:25
  is
• 3:25
  our
• 3:25
  renewal
• 3:25
  rate.
• 3:25
  And
• 3:26
  when
• 3:26
  we
• 3:26
  look
• 3:26
  at
• 3:26
  all
• 3:26
  of
• 3:27
  the
• 3:27
  different
• 3:27
  metrics
• 3:27
  that
• 3:28
  we
• 3:28
  have
• 3:28
  that
• 3:28
  actually
• 3:28
  contribute
• 3:29
  to
• 3:29
  that,
• 3:29
  Scan
• 3:30
  and
• 3:30
  Go
• 3:30
  is
• 3:30
  part
• 3:30
  of
• 3:30
  that
• 3:31
  ecosystem.
• 3:32
  But
• 3:32
  membership,
• 3:33
  for
• 3:33
  us,
• 3:33
  it's
• 3:34
  the
• 3:34
  lifeblood
• 3:34
  of
• 3:34
  where
• 3:35
  we
• 3:35
  are.
• 3:35
  And
• 3:35
  so
• 3:35
  sales,
• 3:36
  Scan
• 3:36
  and
• 3:36
  Go
• 3:36
  usage,
• 3:37
  all
• 3:37
  of
• 3:37
  these
• 3:37
  other
• 3:37
  things
• 3:38
  are
• 3:38
  just
• 3:38
  measures
• 3:38
  of
• 3:38
  engagement
• 3:39
  that
• 3:39
  actually
• 3:40
  help
• 3:40
  us
• 3:40
  tell
• 3:40
  us
• 3:40
  how
• 3:40
  we're
• 3:40
  doing
• 3:41
  as
• 3:41
  a
• 3:41
  business.
• 3:41
  Awesome.
• 3:42
  That's
• 3:42
  really
• 3:42
  cool.
• 3:43
  Yeah.
• 3:43
  So
• 3:43
  I'm
• 3:43
  curious
• 3:43
  too,
• 3:44
  Todd,
• 3:44
  like,
• 3:44
  so
• 3:44
  we
• 3:44
  were
• 3:45
  joking
• 3:45
  before
• 3:45
  we
• 3:45
  even
• 3:45
  hit
• 3:45
  record
• 3:46
  here
• 3:46
  that,
• 3:46
  you
• 3:46
  know,
• 3:46
  the
• 3:47
  talk
• 3:47
  of
• 3:47
  the
• 3:47
  show
• 3:47
  is
• 3:47
  agentic.
• 3:48
  So
• 3:48
  there's
• 3:48
  a
• 3:48
  lot
• 3:49
  of
• 3:49
  stuff
• 3:49
  going
• 3:49
  on
• 3:49
  around
• 3:49
  AI
• 3:50
  and
• 3:50
  personalization,
• 3:51
  but
• 3:51
  at
• 3:51
  the
• 3:51
  end
• 3:51
  of
• 3:52
  the
• 3:52
  day,
• 3:52
  you
• 3:52
  all
• 3:52
  are
• 3:52
  a
• 3:52
  club.
• 3:53
  Yeah.
• 3:53
  You
• 3:53
  know,
• 3:53
  you
• 3:54
  have
• 3:54
  a
• 3:54
  limited
• 3:54
  assortment,
• 3:55
  a
• 3:55
  limited
• 3:55
  assortment
• 3:55
  of
• 3:55
  products.
• 3:56
  How
• 3:57
  are
• 3:57
  you
• 3:57
  thinking
• 3:58
  about
• 3:58
  that
• 3:58
  and
• 3:59
  to
• 3:59
  what
• 3:59
  degree.
• 3:59
  Are
• 4:00
  you
• 4:00
  thinking
• 4:00
  about
• 4:00
  that
• 4:00
  topic?
• 4:01
  Yeah.
• 4:02
  I
• 4:02
  would
• 4:02
  actually
• 4:02
  argue
• 4:03
  that
• 4:03
  being
• 4:03
  a
• 4:03
  club
• 4:03
  model
• 4:04
  with
• 4:04
  limited
• 4:04
  SKUs
• 4:05
  makes
• 4:05
  agentic
• 4:06
  shopping
• 4:06
  and
• 4:06
  agentic
• 4:07
  insights
• 4:07
  even
• 4:07
  more
• 4:08
  important.
• 4:08
  Oh,
• 4:08
  how
• 4:09
  so?
• 4:09
  Interesting.
• 4:09
  Okay.
• 4:10
  When
• 4:10
  you
• 4:10
  think
• 4:10
  about
• 4:10
  agentic,
• 4:11
  when
• 4:11
  you
• 4:11
  think
• 4:11
  about
• 4:11
  AI,
• 4:12
  when
• 4:12
  you
• 4:12
  think
• 4:12
  about
• 4:12
  all
• 4:12
  of
• 4:12
  these
• 4:13
  other
• 4:13
  technolog,
• 4:14
  what
• 4:14
  are
• 4:14
  they
• 4:14
  trying
• 4:14
  to
• 4:14
  do?
• 4:14
  They're
• 4:15
  trying
• 4:15
  to
• 4:15
  make
• 4:15
  lives
• 4:15
  easier.
• 4:16
  They're
• 4:16
  trying
• 4:16
  to
• 4:16
  reduce
• 4:17
  the
• 4:17
  space
• 4:17
  between
• 4:18
  intent
• 4:18
  to
• 4:18
  purchase
• 4:18
  and
• 4:19
  actual
• 4:19
  purchase.
• 4:19
  They're
• 4:20
  trying
• 4:20
  to
• 4:20
  give
• 4:20
  you
• 4:20
  better
• 4:20
  insights,
• 4:21
  better
• 4:21
  outcomes.
• 4:22
  Well,
• 4:22
  at
• 4:23
  Sam's
• 4:23
  club,
• 4:23
  we've
• 4:24
  only
• 4:24
  got
• 4:24
  a
• 4:24
  few
• 4:24
  thousand
• 4:25
  SKUs
• 4:26
  and
• 4:26
  so
• 4:26
  what
• 4:26
  that
• 4:26
  means
• 4:26
  is
• 4:27
  let's
• 4:27
  back
• 4:27
  all
• 4:28
  the
• 4:28
  way
• 4:28
  up.
• 4:28
  First
• 4:28
  and
• 4:29
  foremost,
• 4:29
  we've
• 4:29
  got
• 4:29
  to
• 4:30
  give
• 4:30
  our
• 4:30
  merchants
• 4:31
  the
• 4:31
  tools
• 4:31
  so
• 4:31
  that
• 4:31
  they
• 4:31
  can
• 4:32
  find
• 4:32
  those
• 4:32
  best
• 4:32
  items,
• 4:33
  that
• 4:33
  they
• 4:33
  can
• 4:33
  get
• 4:33
  the
• 4:33
  best
• 4:33
  pricing.
• 4:34
  And
• 4:34
  Agenta
• 4:35
  can
• 4:35
  help
• 4:35
  us
• 4:35
  start
• 4:35
  upstream.
• 4:36
  Okay?
• 4:36
  Absolutely.
• 4:37
  Then
• 4:37
  once
• 4:37
  you
• 4:37
  get
• 4:37
  in
• 4:37
  the
• 4:38
  club,
• 4:38
  we
• 4:38
  want
• 4:38
  to
• 4:38
  help
• 4:38
  still
• 4:39
  make
• 4:39
  sure
• 4:39
  that
• 4:39
  you've
• 4:39
  got
• 4:40
  the
• 4:40
  right
• 4:40
  experience,
• 4:41
  we
• 4:41
  can
• 4:41
  get
• 4:41
  you
• 4:41
  in
• 4:41
  and
• 4:41
  out
• 4:41
  quicker,
• 4:42
  we
• 4:42
  can
• 4:42
  get
• 4:42
  you
• 4:42
  to
• 4:42
  the
• 4:42
  right
• 4:43
  items
• 4:43
  that
• 4:43
  are
• 4:43
  most
• 4:44
  accustomed
• 4:44
  to
• 4:44
  what
• 4:44
  you're
• 4:45
  looking
• 4:45
  for
• 4:45
  because
• 4:45
  we've
• 4:46
  got
• 4:46
  that
• 4:46
  curated
• 4:46
  marketplace.
• 4:47
  So
• 4:47
  now
• 4:47
  that
• 4:48
  we've
• 4:48
  got
• 4:48
  the
• 4:48
  right
• 4:48
  items,
• 4:49
  we've
• 4:49
  got
• 4:49
  the
• 4:49
  right
• 4:49
  experience
• 4:50
  in
• 4:50
  the
• 4:50
  club
• 4:51
  and
• 4:51
  we've
• 4:51
  got
• 4:51
  that
• 4:51
  Scan
• 4:52
  and
• 4:52
  Go,
• 4:52
  coming
• 4:53
  back
• 4:53
  to
• 4:53
  that,
• 4:53
  we're
• 4:53
  near
• 4:54
  40%
• 4:54
  adoption.
• 4:55
  We
• 4:55
  actually
• 4:55
  have
• 4:55
  a
• 4:56
  tool
• 4:56
  that's
• 4:56
  right
• 4:56
  in
• 4:56
  front
• 4:57
  of
• 4:57
  you
• 4:57
  where
• 4:57
  we
• 4:57
  can
• 4:57
  actually
• 4:58
  serve
• 4:58
  things
• 4:58
  up
• 4:58
  in
• 4:58
  an
• 4:59
  even
• 4:59
  more
• 4:59
  friendly
• 4:59
  and
• 4:59
  efficient
• 5:00
  manner.
• 5:01
  Wow,
• 5:01
  that's
• 5:02
  incredible.
• 5:02
  Todd,
• 5:04
  if
• 5:05
  you
• 5:05
  were
• 5:05
  to
• 5:05
  like,
• 5:06
  if
• 5:06
  we
• 5:07
  interviewed
• 5:07
  you
• 5:07
  again
• 5:08
  next
• 5:08
  year
• 5:09
  or
• 5:09
  later
• 5:09
  this
• 5:10
  year
• 5:10
  even,
• 5:11
  and
• 5:13
  you
• 5:13
  were
• 5:13
  to
• 5:13
  say,
• 5:13
  like,
• 5:14
  I
• 5:14
  accomplished
• 5:15
  this
• 5:15
  in
• 5:16
  2026
• 5:16
  and
• 5:16
  this
• 5:17
  is
• 5:17
  what
• 5:17
  I'm
• 5:17
  really
• 5:17
  proud
• 5:18
  of.
• 5:18
  What
• 5:18
  would
• 5:18
  that
• 5:19
  thing
• 5:19
  be
• 5:19
  as
• 5:20
  it
• 5:20
  pertains
• 5:20
  to
• 5:21
  the
• 5:21
  product
• 5:21
  experience
• 5:22
  that
• 5:22
  you
• 5:22
  and
• 5:23
  your
• 5:23
  team
• 5:23
  are
• 5:23
  working
• 5:23
  on
• 5:23
  at
• 5:24
  Sam's?
• 5:24
  I'll
• 5:24
  actually
• 5:25
  pull
• 5:25
  the
• 5:25
  thread
• 5:25
  all
• 5:26
  the
• 5:26
  way
• 5:26
  through
• 5:26
  with
• 5:26
  all
• 5:26
  of
• 5:26
  this
• 5:27
  and
• 5:27
  I'm
• 5:27
  going
• 5:27
  to
• 5:27
  tie
• 5:27
  it
• 5:27
  back
• 5:28
  to
• 5:28
  Scan
• 5:28
  and
• 5:28
  Go.
• 5:29
  Scan
• 5:29
  and
• 5:29
  Go
• 5:30
  is
• 5:30
  actually
• 5:30
  approaching
• 5:30
  10
• 5:30
  years.
• 5:31
  This
• 5:31
  will
• 5:31
  be
• 5:31
  our
• 5:31
  10th
• 5:31
  year
• 5:31
  anniversary
• 5:32
  of
• 5:32
  Scan
• 5:32
  and
• 5:32
  Go.
• 5:32
  And
• 5:33
  like
• 5:33
  I
• 5:33
  said,
• 5:33
  when
• 5:33
  that
• 5:33
  Scan
• 5:34
  and
• 5:34
  Go
• 5:34
  is
• 5:34
  sitting
• 5:34
  in
• 5:34
  front
• 5:34
  of
• 5:35
  you,
• 5:35
  I
• 5:35
  think
• 5:36
  our
• 5:36
  ability
• 5:36
  to
• 5:36
  incorporate
• 5:37
  agent
• 5:38
  to
• 5:38
  make
• 5:38
  a
• 5:38
  more
• 5:38
  relevant
• 5:39
  shopping
• 5:39
  experience,
• 5:39
  to
• 5:40
  overlay
• 5:40
  filters,
• 5:41
  extended
• 5:41
  aisle,
• 5:41
  additional
• 5:42
  information,
• 5:43
  I
• 5:44
  just
• 5:44
  think
• 5:44
  that
• 5:44
  the
• 5:44
  potential
• 5:45
  is
• 5:45
  incredible
• 5:45
  and
• 5:46
  it's
• 5:46
  something
• 5:46
  that
• 5:46
  we're
• 5:46
  focused
• 5:47
  on
• 5:47
  right
• 5:47
  now
• 5:47
  and
• 5:48
  I'm
• 5:48
  really
• 5:48
  excited
• 5:48
  to
• 5:49
  see
• 5:49
  what
• 5:49
  we
• 5:49
  deliver
• 5:49
  in
• 5:50
  26.
• 5:50
  So
• 5:51
  something
• 5:51
  that
• 5:51
  people
• 5:51
  don't
• 5:52
  even.
• 5:52
  Members
• 5:52
  don't
• 5:53
  even
• 5:53
  need
• 5:53
  to
• 5:53
  really
• 5:53
  think
• 5:53
  about
• 5:54
  doing
• 5:54
  or
• 5:54
  participate
• 5:55
  in
• 5:55
  doing,
• 5:55
  it's
• 5:56
  just
• 5:56
  served
• 5:56
  up
• 5:56
  to
• 5:56
  them
• 5:57
  based
• 5:57
  on
• 5:57
  what
• 5:57
  you
• 5:57
  know
• 5:57
  about
• 5:58
  them
• 5:58
  as
• 5:58
  a
• 5:58
  member.
• 5:59
  You
• 5:59
  know,
• 5:59
  personalizing
• 6:00
  that
• 6:00
  experience.
• 6:01
  It's
• 6:01
  that
• 6:01
  it's
• 6:02
  continuing
• 6:02
  to
• 6:02
  remove
• 6:02
  friction
• 6:03
  and
• 6:03
  it's
• 6:03
  continuing
• 6:03
  to
• 6:04
  deliver
• 6:04
  just
• 6:04
  a
• 6:04
  really
• 6:04
  differentiated
• 6:05
  shopping
• 6:06
  experience.
• 6:06
  I
• 6:06
  think
• 6:06
  we've
• 6:07
  got
• 6:07
  a
• 6:07
  platform
• 6:07
  that
• 6:08
  really
• 6:08
  sets
• 6:08
  us
• 6:09
  up
• 6:09
  for
• 6:09
  success
• 6:09
  in
• 6:10
  a
• 6:10
  way
• 6:10
  that
• 6:10
  few
• 6:10
  others
• 6:11
  can.
• 6:11
  Right.
• 6:11
  I
• 6:12
  would
• 6:12
  not
• 6:12
  disagree.
• 6:14
  That's
• 6:14
  great.
• 6:14
  So,
• 6:15
  so
• 6:15
  by
• 6:15
  that
• 6:15
  math
• 6:15
  rate,
• 6:16
  too,
• 6:16
  so
• 6:16
  next
• 6:16
  year
• 6:16
  when
• 6:17
  we
• 6:17
  got
• 6:17
  you
• 6:17
  in
• 6:17
  NRF
• 6:18
  2027,
• 6:19
  I'm
• 6:19
  gonna
• 6:19
  expect
• 6:19
  like
• 6:19
  a
• 6:20
  55%
• 6:21
  scan
• 6:21
  and
• 6:21
  go
• 6:22
  usage
• 6:22
  rate.
• 6:22
  If
• 6:22
  everything's
• 6:23
  going
• 6:23
  right,
• 6:23
  I
• 6:23
  love
• 6:23
  it.
• 6:24
  But
• 6:24
  now
• 6:24
  I
• 6:24
  gotta
• 6:24
  ask.
• 6:24
  You're
• 6:25
  a
• 6:25
  member,
• 6:25
  You're
• 6:25
  a
• 6:25
  plus
• 6:26
  member.
• 6:26
  Yep.
• 6:26
  Okay.
• 6:27
  You're
• 6:27
  using
• 6:27
  scan
• 6:27
  and
• 6:27
  go.
• 6:28
  Yep.
• 6:28
  All
• 6:28
  right.
• 6:28
  Tell
• 6:29
  your
• 6:29
  friends.
• 6:29
  Yeah,
• 6:29
  I
• 6:29
  will,
• 6:29
  man.
• 6:30
  I,
• 6:30
  I,
• 6:30
  I
• 6:31
  don't
• 6:31
  think
• 6:31
  I
• 6:31
  could
• 6:31
  talk
• 6:31
  about
• 6:31
  it
• 6:32
  any
• 6:32
  more,
• 6:32
  so.
• 6:32
  I
• 6:33
  love
• 6:33
  Scandago.
• 6:33
  I
• 6:33
  love
• 6:34
  what
• 6:34
  it
• 6:34
  does.
• 6:34
  I
• 6:34
  love
• 6:34
  everything
• 6:35
  that
• 6:35
  you
• 6:35
  can
• 6:35
  do
• 6:35
  with
• 6:35
  it,
• 6:36
  especially
• 6:36
  the
• 6:37
  angles
• 6:37
  of
• 6:37
  how
• 6:37
  it
• 6:37
  can
• 6:37
  communicate
• 6:38
  to
• 6:38
  the
• 6:38
  consumer
• 6:39
  and
• 6:39
  your
• 6:39
  customer.
• 6:39
  One
• 6:39
  to
• 6:40
  one.
• 6:40
  That's
• 6:41
  key.
• 6:41
  So.
• 6:41
  Alright,
• 6:42
  man,
• 6:42
  great
• 6:42
  seeing
• 6:42
  you
• 6:42
  again.
• 6:43
  Likewise.
• 6:43
  Appreciate
• 6:44
  y'
• 6:44
  all
• 6:44
  having
• 6:44
  us.
• 6:44
  What
• 6:44
  do
• 6:44
  you
• 6:44
  have
• 6:45
  on
• 6:45
  tap
• 6:45
  for
• 6:45
  the
• 6:45
  rest
• 6:45
  of
• 6:45
  the
• 6:45
  day?
• 6:46
  I'm
• 6:46
  gonna
• 6:46
  check
• 6:46
  out
• 6:46
  some
• 6:46
  of
• 6:47
  these
• 6:47
  booths.
• 6:47
  We
• 6:47
  got
• 6:47
  some
• 6:47
  incredible
• 6:48
  vendors
• 6:48
  out
• 6:48
  there
• 6:49
  and
• 6:49
  continue
• 6:50
  to
• 6:50
  see
• 6:50
  how
• 6:50
  we
• 6:50
  can
• 6:50
  innovate
• 6:51
  at
• 6:51
  Sam's
• 6:51
  Club.
• 6:51
  Awesome.
• 6:52
  All
• 6:52
  right,
• 6:52
  well,
• 6:52
  Todd
• 6:53
  Garner,
• 6:53
  Sam's
• 6:54
  Club,
• 6:54
  thanks
• 6:54
  for
• 6:55
  checking
• 6:55
  out
• 6:55
  our
• 6:55
  coverage.
• 6:55
  We're
• 6:56
  gonna
• 6:56
  be
• 6:56
  here
• 6:56
  all
• 6:56
  rest
• 6:57
  of
• 6:57
  Monday
• 6:57
  and
• 6:58
  tomorrow
• 6:58
  as
• 6:58
  well,
• 6:59
  thanks
• 6:59
  to
• 6:59
  the
• 6:59
  Vuzion
• 7:00
  Group,
• 7:00
  or
• 7:00
  Vuzion,
• 7:01
  now
• 7:01
  that
• 7:01
  they're
• 7:01
  called
• 7:02
  for,
• 7:02
  sponsoring
• 7:03
  our
• 7:03
  content
• 7:03
  at
• 7:03
  the
• 7:04
  conference.
• 7:04
  And
• 7:04
  until
• 7:05
  next
• 7:05
  time,
• 7:05
  be
• 7:06
  careful
• 7:06
  out
• 7:06
  there.