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The Problem Is Never the Problem | Chuck Gose
When a client relationship turns difficult, it almost never starts with the thing you're actually arguing about. There's a manager behind the scenes applying pressure. An organizational fire nobody told you about. A misalignment of expectations that was there from day one. The minutiae you're debating is just the surface.
In this Between the Seasons episode of Why Does It Feel So Wrong to Be Human at Work?, Pinaki Kathiari and Chris Lee bring back Chuck Gose, founder of ICology and co-host of the Frequency podcast, to talk about working with difficult clients. Chuck, by his own correction…
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