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Microsoft and OpenAI Expand AI Agents While Shifting Governance Costs to MSPs
A structural shift is occurring in the managed IT services landscape as AI capabilities are rapidly embedded across enterprise applications, with oversight and risk management functions increasingly separated out and monetized as add-on services. Vendors, including Microsoft and OpenAI, are deploying AI agents in essential tools such as Outlook, Teams, and Excel, then selling governance, security, and compliance capabilities as additional paid layers. The core mechanism is the transfer of operational and liability risk downstream to IT service providers and their clients, while ownership of…
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