Who's Running the Shop: Navigating Challenges and Changes in Auto Repair Management GGP #093
Host Brad Hurlock of AA Shop Marketing leads a Garage Grit Podcast panel with Josh Brooks (May Automotive, Utah), Reggie (ASG near Indianapolis), and Tom (Total Automotive near Buffalo) on who truly runs a shop when implementing change. They discuss pushback and buy-in around DVI adoption, AI-driven CRM (Service Intel) and the importance of asking “why,” plus quality-control procedures like post-repair photos, test drives, and accountability via checklists and work-order audits. The group covers handling technician resistance, using internal advocates like a shop foreman, and balancing…
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